Is a FIAT worth it ? With regard to the after sales service and customer care

[Nikhilb2008]

The only thing putting us off from buying Palio is the reputation for aftersales service from the Tata dealers.

There have been a lot of people who have told my dad that they receive second class treatment at the Tata service centres only because they are not Tata owners but own Fiat cars.

Can anyone help me out here ?

[gemithomas]

Well. It depends on the particular service centre. Here in tvm, the "treatment" is good but the "knowledge" is terrible. But after TVS, it feels like heaven.

If you are worried about A.S.S, stick to a Maruti or a Hyundai. Atleast you would have many options if one A.S.S is unsatisfactory. I dont think anyone else is better than FIAT. I've heard amost same stories from all A.S.S. The only thing is that with a maruti or hyundai you can change your A.S.S without ending up travelling two digit kilometers to find an alternative.

[GTO]

While the after-sales is dependant on the service center, parts supply isn't. And we have had far too many Palio owners complaining about spare parts availability in the ownership reviews. This is something that you might want to factor in too.

[deepakhon]

It all depends on the service center around your town. I too am a Palio owner from Bangalore and recently, my car was rear ended. I had a trip on the anvil and I was stuck with a badly damaged car. It goes to Concorde Motor's credit that I was able to make my trip. They did a real good job with accident repair and paint matching, but goofed up when they connected my rear wiper in a reverse manner. I was so excited because I got my car in time for the trip, that I did not watch this mistake of theirs. Only when I operated the wiper did I notice that it was cleaning the metal piece instead of the glass. Upon complaining, Concorde rectified their mistake and also touched up the portion which had the mild scratch.

All in all, my opinion about this particular service center is that they did a good job, but they should remember to make those subtle things right.

But, I have heard far too many complaints about the car being stranded because of non-availability of parts. So, take your call.

In my opinion, Concorde has by far exceeded my expectations. Not that I expected much from them after my experience with the erstwhile Sundaram Motors.

[Nikhilb2008]

Ok... Thanks for the replies. Will talk to my dad and see what to do.

[ram_hyundai]

It depends regarding the A.S.S.The car is good but the A.S.S need not be thatt good at your place.Even the sales guys behave as if he is working in some govt office.I have heard dealerships were if you bribe the supervisor you can get you parts exchanged with new car.Horrible hearing such expieriences.
ram

[eclectix 1st]

I've been owning a Palio since Oct 2007, been to the Service Station twice (First Service & a minor rattling issue). Both times I've been treated like royalty by the Service team.(Prerana Motors OMR, bangalore).

I've been to the same servive station before with my Indica & was treated decently.

But the Fiat experience has been far better.

Cheers