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Old 4th March 2016, 12:33   #76
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Default Re: Hyundai Service Center Trying Service Schedule scam

This happens to me quite regularly, by Maruti for my Wagon R.

Every six months they call to remind me, even though the manual says 1yr/10000 km and my running is fairly below that. Now they have stopped calling me every six months and send me an sms service reminder every six months. The maruti service centre is Vitesse Prabhadevi Mumbai.

Honda never does this to me for my amaze as it has a six month/5000km service schedule .

Last edited by GTO : 4th March 2016 at 15:36. Reason: Typos
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Old 4th March 2016, 13:58   #77
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Default Re: Hyundai Service Center Trying Service Schedule scam

Quote:
Originally Posted by FZRACER View Post
Every 6 Months i'll also get a call from Bangalore HASS for paid service.

My car Santro-LS1-1999 done with 195000 Km in ODO. :
While the service interval specified for new vehicles is 1 year, the older models have 6 month service intervals (as specified in the user manual)

I am pretty sure if you check your Santro's user manual, you will see 6months/10K KMs as service interval. My 2005 model Santro manual says so.
I usually service it once in 8 to 9 months; but within 6K to 7K KMs.

So, the service stations are making the unaware customers service their new vehicles also in 6 months interval. Scam, yes; but not for all.
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Old 4th March 2016, 14:11   #78
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Default Re: Hyundai Service Center Trying Service Schedule scam

Not sure about I20 Elite but for my old I20 (2011 model, petrol), the service manual does say 6 months or 10K KMs.
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Old 4th March 2016, 14:21   #79
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Default Re: Hyundai Service Center Trying Service Schedule scam

SAs's are trying to make money by fooling us. But it will be good for a checkup for the car and do oil top-up, battery maintenance and required lubrication on 6th month though service interval is 1 year.
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Old 4th March 2016, 14:45   #80
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Default Re: Hyundai Service Center Trying Service Schedule scam

This is very common with Maruti service centers in Bombay. I have got these 'service reminders' from 2 prominent maruti service centers situated in the western suburbs. Funnily though one of them keeps calling me every month and every time i give them the same reply 'As per manual the KM limit is not reached' and they have no response on them. One of them even had the audacity to tell me that "Agar service nahi karvaya to maruti kuch bhi support nahi karega" .. Translates to "If you do not do the service the maruti will not support anything". God knows what that person meant by it.

It is surely a very good way of duping non suspecting customers to get their service done even when it is not due.

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Old 4th March 2016, 15:40   #81
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Default Re: Dealer SCAM : Service the car *more frequently* than required!

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Originally Posted by ps_abhijith View Post
But she replied that since my free services are over, I need to do the paid services once in every six months.

Upon checking with Hyundai customer care, they assured of no such changes and that the service interval is indeed a year or 10000km. Thought the call would have been made by an ignorant SA. So did not follow up on that.
The problem is with others. You are an informed car owner who will view such a call with suspicion. However, any other layman will fall for it as car owners usually believe the dealer's word as the gospel truth. My own family members have fallen into this trap.

There's a reason that dealerships are known as stealerships!
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Old 4th March 2016, 16:54   #82
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Default Re: Dealer SCAM : Service the car *more frequently* than required!

I guess this is a problem with building cars that are too reliable - You have to force people to come in for service. While we have a list of shady stuff tata service centers do, they are conspicuous by their absence in this thread

Last edited by greenhorn : 4th March 2016 at 16:55.
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Old 4th March 2016, 17:33   #83
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Default Re: Dealer SCAM : Service the car *more frequently* than required!

Same issue with Maruti here in Bangalore as well. The service center I frequent keeps calling me every 6 months for a service, when I tell that it is not yet time, then they change their stance to periodic check up. I have gone only once like this, but that was for a problem with the suspension noise and nothing else was checked.
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Old 4th March 2016, 17:58   #84
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Originally Posted by GTO View Post
The problem is with others. You are an informed car owner who will view such a call with suspicion.
Same as my thoughts... I am sure that if my dad picked up the call today morning, I would have been looking at a long service bill right now... On one hand, it's a good gesture from the service center that they take time to remind you of the service when it nears. But if they are exploiting that gesture for their own benefits, that needs to stop.

On a side note, raised a concern with a service manager from hyundai today, who is a personal friend.
He gave a vague reply that since my car has been running around 10k km in every six months for the last 2 services, the SA would have called considering the pattern.
But he seemed not to be wanting to talk more on this.
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Old 23rd March 2016, 00:24   #85
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Default Re: Hyundai Service Center Trying Service Schedule scam

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Originally Posted by ps_abhijith View Post
I own a 2014 August Hyundai Elite i20 diesel. My car has been put to good use and I have already completed all three free services after 20000km, which came about six months back. The odo now reads somewhere around 27000 km.

Last week, I got a call from Popular Hyundai, telling that my service date is past and I immediately need to get the car to the nearest popular Hyundai service center. I was confused as the last service was 6 months back and my car has done only around 7000 km after that. I mentioned the same to the lady who called. But she replied that since my free services are over, I need to do the paid services once in every six months.....
I have got the same kind of call from Popular Hyundai Trivandrum for my Eon 0.8L to which i politely refused. It was just 6 months after i had got the car serviced and that too from a different dealer! Service interval for eon is 1 year or 10K kms IIRC.
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Old 23rd March 2016, 17:50   #86
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Default Re: Dealer SCAM : Service the car *more frequently* than required!

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Originally Posted by greenhorn View Post
While we have a list of shady stuff tata service centers do, they are conspicuous by their absence in this thread
Had an Indigo in 2003 & a Safari since 2008, been a customer since 13 years - I never had these experiences.

Last edited by m3_07 : 23rd March 2016 at 17:51.
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Old 23rd March 2016, 18:15   #87
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Default Re: Dealer SCAM : Service the car *more frequently* than required!

I'm a newbie here and please forgive me if some questions are out of place.
I received a similar call from AVG Thiruvalla for the same. Mine is a K series (Petrol) Swift. It was a periodic service reminder call from a SA. After routine questions, when she found i clocked 16000 kms, she informed that I should get my car serviced immediately as it was past 15000. I informed her that I had my 3rd and final free service done just a few months back & will be returning only for 20k service. But she made sense when she asked if I had my wheels aligned and balanced as they should be done every 5000 kms. So I pretty confused about a few things.

1. Since the car is under warranty should I keep visiting them for wheel balancing/ Alignment checks ? Or can I depend a third party who's been looking after our all our cars ?

2. Is a check up really necessary after 5000 kms ? I regularly & religiously check all fluid levels and wash the car myself every week. Is there something that the guys at the service center only can do ?

P.S: I made my wife call the dealer with an inquiry for the same vehicle. The executive swears that service interval is only every 10000 kms or 1 year whichever is earlier.
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Old 23rd March 2016, 22:26   #88
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Originally Posted by kraken View Post

1. Since the car is under warranty should I keep visiting them for wheel balancing/ Alignment checks ? Or can I depend a third party who's been looking after our all our cars ?

2. Is a check up really necessary after 5000 kms ? I regularly & religiously check all fluid levels and wash the car myself every week. Is there something that the guys at the service center only can do ?
1. You can get the alignment checked and corrected from good tyre shop. Usualy they do a better job than the service center. You need to go to the service center only if you need to reset any sensor in the car like the one in i20

2. A checkup is required only if you have any issues with your car. Else you need not visit the service center.
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Old 23rd March 2016, 22:54   #89
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Default Re: Dealer SCAM : Service the car *more frequently* than required!

Every car comes with an owner's manual. Somewhere in the end will be a section on maintenance. And there you will find the manufacturer's recommended interval for Inspection / replacement of various consumables.
Follow that properly and you will be rewarded well by your grateful car.
Wheel balancing and alignment is best done by specialists in that field. A$$ are known to rip owner's off . Go to a tyre specialist for that. But then get a second opinion if that specialist recommends urgent replacement of tyres to 'his' brand.
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Old 6th April 2016, 13:01   #90
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Default Re: Dealer SCAM : Service the car *more frequently* than required!

Have been getting messages from Bimal Auto Yelahanka for servicing my A-Star, even though it was serviced in November 2015 (so 6 months service apparently). And they have been calling me and saying 'Slot is free Sir, let me send driver for pick up'

I went through the owners manual and it definitely states 1 year/10000 km service intervals. Since the car is only driven once or twice a week I think the 1 year service interval is fine.

Any idea of any Maruti service center in North Bangalore (Yelahanka side preferably). Only Bimal and Nexus seem to exist nearby (as in within 10 - 15 kms).
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