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Old 20th December 2011, 16:25   #1
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Default EVM Volkswagen Kochi

Hi all, just thinking of starting a new thread for EVM Volkswagen Kochi. Its interesting to note that EVM hold the exclusive volkswagen dealerships for Kochi, Tvm and Kottayam besides a few other marquees as well (Nissan I believe is another). As I am not a fan of exclusive dealerships, we need to keep an eye on them, to keep them on their toes.
Anyway, going on to the task at hand,
I bought my Vento trendline from EVM Trivandrum about a month ago and have done about 2000 odd kms. On a trip to Wayanad last week, my car had a slight disagreement with a truck and has come off a bit worse in the argument
As we were in the wrong, and nothing had happened to the truck, it only remained to get my Vento back in shape
I've handed my car in for necessary repairs and a few other things I wanted checked out.
Damage:
Scratch and dent (fairly) extensive on left rear panel and extending a small way onto the rear door. Should have taken pics, but unfortunately I didnít :P.
Getting in touch:
I called the contact number for the service point of contact and explained the situation following which I was put through to the body shop contact. I was immediately asked to come over sometime during the day so that they can inspect the damage. I talked to the in charge, Prasad. The communication was prompt, courteous and inspired some confidence.
I drove the car over in the afternoon and met with Prasad who took a look at the damage and said it would involve repainting the panel and the door and would probably come to around 12K. He advised me to claim it under insurance and said it would take about 4 days Ė give on Tue morning/Mon evening and get it back on Saturday. As I wanted the mirrors/door handles painted while the car was in the workshop they would do that too. I had a few other things I wanted them to check out that I prepared as a list.
Handing over the car:
I gave the car to them on Monday afternoon. Prasad deputed a boy to work with me (Vinu).
Took a look at the damage with Vinu. He appears a bit offhand and Iím not quite sure of him, but I like the velvet fist and also believing in giving a chance so Iíll check the quality of the work.
The list I gave him is given below and the actions against.
- Accident damage
o Signed insurance forms and handed over the papers.
- Slight glovebox rattle
o Will be checked out.
- Front power windows donít work sometimes
o Will be checked out.
- Check wheel alignment (wayanad trip + jolt)
o Said it shouldnít be a problem, but I wanted it done. He said he would, but Iím not convinced.
- Paint mirrors and door handles
o Should be done.
- Interior cleaning
o Should be done
- Fog lamps Ė I wanted the rectangular ones.
o The regular ones cost 17K. The rectangular are aftermarket ones. I decide against it
- Chrome strips on the grill have rust
o Says they are plastic ones, wont rust. I explained that there certainly is a rust like substance. He said he will check.
- Oil level says half way between min and max. Level has dropped
o Says half is better to prevent oil being sucked into the turbo. It sounds like a load of bull, but as I know that is a feature of the TDI, I keep quiet
Initial Impression: Slightly concerned, but wait and watch
Likes:
  • Quick and painless
  • Promptly attended
  • Courteous
Grouches:
  • Has not updated my list into the jobcard.
  • Patronizing attitude
  • Had me sign blank insurance forms including acceptance of the claim adjustance. I will certainly ask for a copy of the completed one.
  • Responses to rattles and other issues are not encouraging. Iíll have to wait and see how well they deal with it.
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Old 20th December 2011, 19:23   #2
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Default Re: EVM Volkswagen Kochi

should be velvet glove I believe rather than the velvet fist.

Apologies for the poor formatting - this is my first post and I havent mastered the finer touches.
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Old 20th December 2011, 22:44   #3
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Default Re: EVM Volkswagen Kochi

Is the advice to keep the engine oil level low a genuine method to prevent oil getting into the turbo. One of my friend was advised to run at lower road speeds in his swift ddis to avoid the same snag.
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Old 20th December 2011, 22:57   #4
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Default Re: EVM Volkswagen Kochi

It shouldnt be. I would assume that VW set the levels after taking all of this into consideration.

Re. the advise your friend was given, that may be correct as it talks about the rpm.
I may be wrong, but the DDIS and all turbo diesels are advised to be run below the turbo rpm during cold starts and after high speed runs, you have to let the engine idle for a while so that the turbo is kept clean.

But TBH, I don't think VW would set an oil level marker that would damage the turbo.
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Old 20th December 2011, 22:58   #5
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Default Re: EVM Volkswagen Kochi

I have given my response wherever I felt that I may have the correct idea. BTW, its better to start your ownership thread alongwith update and pics of your accident rather than something on a particular dealership IMO

Quote:
Originally Posted by dingolphie View Post
The list I gave him is given below and the actions against.
- Front power windows donít work sometimes
o Will be checked out. {This is an issue which has been highlighted by Vento owners already , just check out the ownership threads on here . If I am not mistaken either Mikon or Bala80 had the same issue which got sorted out}
- Check wheel alignment (wayanad trip + jolt)
o Said it shouldnít be a problem, but I wanted it done. He said he would, but Iím not convinced. { Its always better and cheaper to get it done outside in a specialised tyre shop, hope you can find a tyre shop with good equipment in your vicinity
- Chrome strips on the grill have rust
o Says they are plastic ones, wont rust. I explained that there certainly is a rust like substance. He said he will check. { that certainly is a first , haven't seen this reported by anyone. Pls post an update }
- Oil level says half way between min and max. Level has dropped
o Says half is better to prevent oil being sucked into the turbo. It sounds like a load of bull, but as I know that is a feature of the TDI, I keep quiet
That's plain bull as rightly pointed out by you - the engine oil level goes down quite a bit in the TDi, at least during the initial few thousand KMs but its a load of BS if the SA told you that its better at the half way mark. You can wait for the level to reach the min before topping it up to the max mark
Cheers
Sourav
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Old 20th December 2011, 23:10   #6
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Default Re: EVM Volkswagen Kochi

Thanks Sourav, I'll do the update on the rust issue.

This thread however is to see how EMV responds to this, and I'll be updating the details of their service rather than any issues with the car itself.

I've added the list in only to give an idea as to the context.

Not sure where this would fit in, so I'm happy to take your/any advice as to where this should sit.
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Old 21st December 2011, 10:26   #7
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Default Interim check

Just gave a call to check if the insurance survey is done.
Said its been completed and work has started.
Cannot commit an ETA though. Christmas time is tough
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Old 21st December 2011, 12:20   #8
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Got a call back from EVM.
Starting work today, but can deliver only by Tue :(
Advised them that everything should be A-ok on Tue and I shouldn't have cause to complain!
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Old 27th December 2011, 13:03   #9
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Default Pissed off

This is getting ridiculous.

I call them this morning and they tell me the car is getting ready to be painted which begs the question what it was doing there for the last one week.

This is getting ridiculous and I'm really cheesed off as I'm supposed to be leaving for Trivandrum tomorrow. So I decide to pay a visit meaning to get the service manager and give everyone a bit of a hard time.

I borrow a bike from our neighbour (first time on a bike in years!!!) and ride over there to the showroom. Prasad (body shop in charge) says its been prepped for painting, shows it to me and said they had a backlog as their painting booth had broken down for 4 days (!!!). Hence the delay and promises me the car by tomorrow afternoon. I've calmed down a bit by then (note to self: bike rides are not good when you want to stay hot tempered). So I ask him to make sure any delays are communicated well in advance and decide to wait till tomorrow.

Not sure if the rest of the stuff is being taken care of, but hope they are on top of their game tomorrow.


Sure miss my car though!! Cant wait to have him back. Being German, its a He I'm sure
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Old 29th December 2011, 10:54   #10
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Default He's back

Got the car back yesterday finally!!!

It was supposed to be yest afternoon, was extended to 4 30 and then to 6, but Vinu called and gave me a headsup, so I was fine.

Just a couple of things missing.

I havent got a copy of the invoice or the claim form for what was paid by insurance. I've asked for that and they would be providing that later. The rest of the docments were in perfect order!

They also advised that they couldnt replicate the rattle - funny as I got it crossing the bridge next to the service centre. Anyway, that can wait.

Drove to tvm today. Everything looks good. Quality of the paint finish too looks fine. Have yet to check the rest of the stuff as it was dark and I couldnt do a detailed inspection.
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Old 18th January 2012, 00:19   #11
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Just thought I'd do a follow up - the interior wash wasnt done at all!!! As I'd left to tvm, I couldnt chase it up. Some of the marks on the biege carpets are just as they are and a few new grubby marks (from the technicians I assume)

Had a call from VW, asking about the experience and I've given them feedback saying the paint quality is good, but the interior wash had issues and also on the delays. Got an SMS saying EMV volkswagen would get back to me. This was last week. Thats the last I've heard of it.
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Old 21st January 2012, 22:12   #12
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Default Re: EVM Volkswagen Kochi

My experience with EVM kochi has been one hell of a roller-coaster ride, to say the least! I booked a Jetta which was to be delivered last week and after endless drama, confusion and calls, i think i will have it by thursday(fingers crossed)! I will write a detailed review along with the dealership experience once i get the car this week.
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Old 23rd January 2012, 08:59   #13
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Default Re: EVM Volkswagen Kochi

Here's my experience with EVM Kochi.

Booking Period
Called up VW Cochin and asked the sale executive the details. He came to my house in an hour with the booking form and brochures. After just going through the brochures, we made a very quick decision. TO BOOK THE CAR. Paid 1L advance (priority booking) on 2nd August 2010. The executive said that they would start the deliveries by 15th Sept and we would get the car by the end of Sept since our booking was the 35th in the list.
Then the next thing to do was to show my dad the official Vento report on TeamBHP. Seeing that, he came to realize that he made the right choice.

Pre Delivery Period:
This was one the worst periods when buying such a popular car. They finally missed 4 delivery dates and we strictly mentioned that this will be our last visit to the showroom else we are going in for the cruze. He gave us one final date, before 10th Dec for sure. The worst part was we came to see many cars getting reg in Cochin alone. And also, came to see many Vento's in the yard. This made us think twice and act aggressively. Called up the GM and told him about his. He assured that the car would be delivered as soon as the next slot is in.

To our surprise, he kept his word. Got the confirmation call on 5th Dec saying that the car is ready for delivery.

Delivery period:

After getting the confirmation call, we decided to head to the showroom to pay the balance amount. After the payment, they asked us one day for the reg and the very next day, they would deliver the car after the final inspection and QC.
On the delivery day, we decided to reach by 4PM. After a warm welcome by the executives, we were directed not towards the lounge but to something interesting, - Brand new face-lifted Phaeton. That was one amazing sight.

Then after filling some forms, he came with the car key, a box of chocolates and the leather pouch for the ownership manuals. Then finally, our Vento showed its face. He handed over the keys and after some quick photo session, it was some briefing by the sales executive. After exploring the car and learning some new points from him, we decided to push off. After sending them off, we decided to rev her up.

1st Service Experience.
Although they completed the service in time and rectified all problems, the QC team isnt great there. The interior was completely marked with dirt and the car had few marks. Called them up and they took the car for polishing and interior cleaning.

Although I find it better than the maruti dealers (I have a hard time when it comes to servicing my Swift), I think EVM got to improve a lot.
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Old 23rd January 2012, 12:37   #14
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Thanks naveen, reventon - same here. A bit of a mixed experience. Quick to respond and accessible, but not quite sure things run like clockwork. They took care of the main stuff, but left my car dirty and they hand't done the interior wash.

On another note though - I had checked out both EVM kochi and tvm before buying my vento. The price quoted by Kochi was more than 50K higher!

My car is a bit sluggish in the mornings. Need to check with them!
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Old 29th January 2012, 01:05   #15
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Default Re: EVM Volkswagen Kochi

Dear friends,

I am someone who decided against buying the Vento after receiving a shockingly unprofessional and indifferent treatment from EVM motors Kochi. I bought a City instead from Peninsular Honda next door-excellent buying experience.

On a scale of 1-10,I will not give the EVM dealership more than 3. Third rate set up!!

Can't comment about the service centre,have never been there.

Even in future,if I decide to buy a Volkswagen,I will definitely steer clear of EVM motors.

Regards,

charthom
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