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Old 13th January 2012, 14:16   #16
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Default Re: Pathetic After Sales Service from Fiat Dealer in Bangalore

It is a chicken and egg situation, clubbed with the penny wise pound foolish attitude of FIAT has led to its own downfall. it is a no brainer that FIAT should have had their own A.S.S. when Punto /Linea were launched. Without investing in its own A.S.S FIAT wanted to reap benefits of higher Sales/Margin. A.S.S. is the only thing that matters in car sales is well demonstrated by the low volumes of sales of Punto /Linea. Punto sales is 1/10 th of Swift why FIAT why did you do this to us?

FIAT doesn't learn from its own mistakes leave alone learn from others mistakes so I do not have any hopes on FIAT in India.
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Old 13th January 2012, 14:25   #17
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Default Re: Pathetic After Sales Service from Fiat Dealer in Bangalore

This is not about Blore alone as a Linea owner experienced in a small town in Kerala. Checkout the post I made on his plight here http://www.team-bhp.com/forum/other-...ml#post2645057 (Automobile workshop - Gulf Automobiles, Mavelikara, Kerala)

BTW, for those that say that the dealer is to blame, not Fiat, nothing could be further from the truth. It is the car-manufacturer that has to ensure dealer/service presence and to also ensure that they are customer-friendly.

Last edited by supremeBaleno : 13th January 2012 at 14:26.
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Old 13th January 2012, 14:27   #18
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Default Re: Pathetic After Sales Service from Fiat Dealer in Bangalore

Quote:
Originally Posted by mayankjha1806 View Post
Still Fiat is not able sell their cars when others are able to easily do it with much inferior cars.
This is kind of a blanket statement. What might be inferior to you might not be inferior to others. Depends on what requirements you are looking at. So saying competitors are much inferior to fiat is not true.
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Old 13th January 2012, 15:00   #19
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Default Re: Pathetic After Sales Service from Fiat Dealer in Bangalore

Quote:
Originally Posted by mayankjha1806 View Post
Still Fiat is not able sell their cars when others are able to easily do it with much inferior cars. .
I would not agree with "inferior" ..depends on what factors you rating the product . But if I had a choice between Fiat or any other small car brand with similar A.S.S ,no doubts on which car I would chose .

Swift Diesel is the highest selling car in its category with a Fiat engine ! So its definitely not the car ...it is the PDI,the QA and the dealers .How much of an effort is it to get that right ?

Updates on the original topic- The part for the 1.9 D Palio

The dealer just got back saying they have finally located the part in Mysore ! Wow ...now that means there isnt a DC from where spares are dispatched !

So ,we have decided to wait till EOD tomorrow ,or else we will get the parts replaced through a non-Fiat dealer

Last edited by speedsatya : 13th January 2012 at 15:02.
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