Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


Reply
 
Thread Tools Search this Thread
Old 25th March 2013, 01:03   #1
Senior - BHPian
 
Captain Slow's Avatar
 
Join Date: Mar 2010
Location: Bangalore
Posts: 1,256
Thanked: 650 Times
Default Manza's 2nd service = Bill nearly 10k!

An Uncle we know had given his Manza for its 3 rd service 20,000KM Service to one of the big dealers in Bangalore.

Total bill close to Rs 10,000

This was a routine service, nothing special was done, attached is the bill copy notice the extras here and there.

The Bill also says free service but then final Labour amount is Rs 1,8xx and total bill close to Rs 10,000?
Attached Thumbnails
Manza's 2nd service = Bill nearly 10k!-tata.jpg  

Manza's 2nd service = Bill nearly 10k!-tata2.jpg  

Captain Slow is offline   Reply With Quote
Old 25th March 2013, 01:44   #2
Senior - BHPian
 
Raccoon's Avatar
 
Join Date: Jan 2008
Location: Poona
Posts: 1,832
Thanked: 105 Times
Default re: Manza's 2nd service = Bill nearly 10k!

What do you expect... when they have successfully sold you snake oil like Bardahl?
Raccoon is offline   (5) Thanks Reply With Quote
Old 25th March 2013, 06:25   #3
BHPian
 
deep_bang's Avatar
 
Join Date: Mar 2007
Location: Bangalore / Boise
Posts: 595
Thanked: 290 Times
Default

Quote:
Originally Posted by Captain Slow View Post
An Uncle we know had given his Manza for its 3 rd service 20,000KM Service to one of the big dealers in Bangalore.

Total bill close to Rs 10,000

This was a routine service, nothing special was done, attached is the bill copy notice the extras here and there.

The Bill also says free service but then final Labour amount is Rs 1,8xx and total bill close to Rs 10,000?
Well. I started to experience this right from 2008-09 onwards. The service costs almost doubled from what it used to be for my Indica. The part costs were reasonable but the labour costs were quite high and the result was that even a conservative service was 5k plus, more in the range of 8k for a well maintained Indica. The reason was the unnecessary stuff they do, like engine flush every 10k, coupled with high labour costs.
deep_bang is offline   Reply With Quote
Old 25th March 2013, 06:34   #4
Senior - BHPian
 
mjothi's Avatar
 
Join Date: Dec 2007
Location: Bangalore
Posts: 3,252
Thanked: 216 Times
Default re: Manza's 2nd service = Bill nearly 10k!

The synthetic oil + Fuel filter comes to 4K.

Is engine flush part of regular service for 20K service? Also, the wheel balancing + alignment is Rs1000, the highest I have seen. Inspite of the fact that, they charge for the weights separate.
mjothi is offline   Reply With Quote
Old 25th March 2013, 06:38   #5
Senior - BHPian
 
speedmiester's Avatar
 
Join Date: Jul 2006
Location: bangalore
Posts: 1,316
Thanked: 824 Times
Default re: Manza's 2nd service = Bill nearly 10k!

600 rs for wheel balancing and 450 rs for wheel alignment is almost three times the market price.
Along with that engine flush and other unnecessary stuff has inflated the bill.

Take it up with Tata Motors and lodge a complaint with them.
speedmiester is offline   (1) Thanks Reply With Quote
Old 25th March 2013, 07:13   #6
Distinguished - BHPian
 
condor's Avatar
 
Join Date: Jun 2006
Location: Speed-brkr City
Posts: 10,750
Thanked: 4,339 Times
Default re: Manza's 2nd service = Bill nearly 10k!

First question - did you agree to all those items ?

1. Did you agree for Synth oil ?
2. If you did, then an engine flush is standard. If you agreed for Synth, then the Bardahl would be there.

3. If Fiat Filter element is that expensive, you cant complain.
4. Brake oil was only a top-up. So it does not add so much to the overall bill.

The items that I would dispute, after giving benefit of doubt to you and the A.S.S are the coolant - why did it need to be changed at 20k ? The WA/ WB / WR are definitely very high.


Looking at the bill, these items are pretty much standard across brands. Dont get me wrong here, but from experience, even a M.A.S.S will try to load you with this list of items.
condor is offline   (5) Thanks Reply With Quote
Old 25th March 2013, 09:54   #7
BHPian
 
jkrishnakj's Avatar
 
Join Date: Apr 2010
Location: Bangalore
Posts: 519
Thanked: 312 Times
Default re: Manza's 2nd service = Bill nearly 10k!

I had identical issues when i took my Safari for the 30 K service, the things that were never told to me were done, the oils that didnt Warrant a change at this service were changed, and to top it, they had not done 2 simple things that i wanted done. This was at the Concorde, Mysore road service centre. Ran up a bill of 21 K. More details in my Tata Safari Gx ownership thread.

I wrote / spoke with the Service manager, and he said he will look into that. Yet to hear from him. Wrote to Tata Motors customer service, and i dont even have an acknowledgement from them yet - or perhaps, they have sent and i dont have it because, they have my details stored incorrectly in their system ( phone and mail id ) and i am tired of telling them to correct those details.
jkrishnakj is offline   Reply With Quote
Old 25th March 2013, 10:46   #8
Distinguished - BHPian
 
condor's Avatar
 
Join Date: Jun 2006
Location: Speed-brkr City
Posts: 10,750
Thanked: 4,339 Times
Default re: Manza's 2nd service = Bill nearly 10k!

@Krishna, did you show your copy of the JC to them ? That would have been easiest way to dispute.

Every brand, every A.S.S will try to maximize their revenue. TML, Hyundai, Maruti - and others too. Every one in the system has his targets. It is also the responsibility of the customer to specify what he wants, and ensure that he is not billed extra.
condor is offline   Reply With Quote
Old 25th March 2013, 11:48   #9
Senior - BHPian
 
Captain Slow's Avatar
 
Join Date: Mar 2010
Location: Bangalore
Posts: 1,256
Thanked: 650 Times
Default re: Manza's 2nd service = Bill nearly 10k!

Quote:
Originally Posted by mjothi View Post

Is engine flush part of regular service for 20K service?
We really dont know, This uncle trusted the @SS and this is what he got!


Quote:
Originally Posted by condor View Post
First question - did you agree to all those items ?

1. Did you agree for Synth oil ?
2. If you did, then an engine flush is standard. If you agreed for Synth, then the Bardahl would be there.

3. If Fiat Filter element is that expensive, you cant complain.
4. Brake oil was only a top-up. So it does not add so much to the overall bill.

The items that I would dispute, after giving benefit of doubt to you and the A.S.S are the coolant - why did it need to be changed at 20k ? The WA/ WB / WR are definitely very high.

They never told us all these are required and I think the SA bluffed to the uncle telling him that engine flush and other crap is a must and recommended by the manufacturer!
AFAIK the car was already on Synth oil.
When you put too much trust on the SA and @SS this is what happens.



Quote:
Originally Posted by Raccoon View Post
What do you expect... when they have successfully sold you snake oil like Bardahl?
We were not told or asked about the "Snake OIL"
Captain Slow is offline   Reply With Quote
Old 25th March 2013, 12:09   #10
Distinguished - BHPian
 
condor's Avatar
 
Join Date: Jun 2006
Location: Speed-brkr City
Posts: 10,750
Thanked: 4,339 Times
Default re: Manza's 2nd service = Bill nearly 10k!

Quote:
Originally Posted by Captain Slow View Post
They never told us all these are required and I think the SA bluffed to the uncle telling him that engine flush and other crap is a must and recommended by the manufacturer!
AFAIK the car was already on Synth oil.
When you put too much trust on the SA and @SS this is what happens.
Please dont put all the blame on the SA. A car owner is also responsible for his vehicle. Esp in a place like that, where he could checked & said no. When a JC is made, it also provides the approximate costs.
A high indicative cost should have alerted your uncle. Did he check & question it ?
Does he have the JC copy with him ? Did you verify what was mentioned in there, and what was done ?
condor is offline   (3) Thanks Reply With Quote
Old 25th March 2013, 12:17   #11
Senior - BHPian
 
akshay4587's Avatar
 
Join Date: Mar 2005
Location: Chandigarh/Mohali/Ambala Cantt
Posts: 3,756
Thanked: 1,553 Times
Default re: Manza's 2nd service = Bill nearly 10k!

In Simple words,the owner has been taken for a Royal ride by the after sales.
All the additives/flush/Alignment/Wheel balancing could have been avoided,which would have reduced the bill by a few K's.
akshay4587 is offline   (1) Thanks Reply With Quote
Old 25th March 2013, 12:34   #12
BHPian
 
Join Date: Mar 2010
Location: Delhi
Posts: 95
Thanked: 47 Times
Default re: Manza's 2nd service = Bill nearly 10k!

I faced the same situation with my Swift Vdi at Motorcraft , Noida Sec 8.
I get my car serviced at 5k interval and ever 20 k is a major. My last bill for the 40k service was close to 7500 . Which did not include WA,WB . And i strictly told them to not to do a engine flush. Had it been done Add a rs800 for Wheel Alignment and balancing plus rs 500 for Engine flush. They also charged me rs 500 for something related to engine oil change(dont remember) to which i showed them my 20 k service bill and got it removed .

I have been getting my 3 cars services at motorcraft noida and the experience getting unsatisfactory day by day. I always felt that the SA will give you ideas of jobs that are absolutely not required but will help them to inflate the bills. Tell them that you dont need this and that and see the expressions on their face
It came out of a discussion with customer care manager that the SAs do have a target pressure on them . and they will always try to maximize the bill.
RaSing is offline   Reply With Quote
Old 25th March 2013, 13:06   #13
BHPian
 
ganesc's Avatar
 
Join Date: Oct 2006
Location: Madurai
Posts: 236
Thanked: 124 Times
Default re: Manza's 2nd service = Bill nearly 10k!

Coolant oil replacement? , Bardahl engine flush and another for injector cleaning in a 20K km run car!!! Seriously, these guys has to be escalated.

But as stated above, most Service centers now try and sell possible additional craps to unsuspecting customers for their commission.

This is like a Petrol bunk fraud now that SA smiles and speaks unnecessarily and takes your signature from the job card without even letting you to take a closer look of all that's mentioned. Experienced this in Ford while servicing my car.

Last time, My Father had paid Rs. 250 for their Engine cover protective coating or something that they did without detailing it to my Father, as if it was recommended by Ford. This time around, I checked the list but missed this as it was written to the right most that we would ignore. I found it out once at home while reviewing, called the SA and told him I don't want Engine cover coating and I will not pay for it. He was ok to cancel it but got it done and did not charge me. I am still wondering how this guy added it, ignored it while explaininig it to me, I overlooked it while reviewing before signing the job card. It was like magic!

Full of thieves and we should be careful everywhere

General Service labor for Manza - Rs.1480? Ford is then better that they charged me only Rs.1080 for all the labor of 3rd service with no additional works done. So, with this and another member saying his Swift's 3rd service was more than my 4,500 bill makes me think Ford is now cheaper to maintain
ganesc is offline   Reply With Quote
Old 25th March 2013, 13:24   #14
BHPian
 
Viju's Avatar
 
Join Date: May 2006
Location: Narita
Posts: 866
Thanked: 1,633 Times
Default re: Manza's 2nd service = Bill nearly 10k!

Quote:
Originally Posted by condor View Post
Looking at the bill, these items are pretty much standard across brands. Dont get me wrong here, but from experience, even a M.A.S.S will try to load you with this list of items.
Totally agree with condor on this. When I took my Ritz for the 20,000 km service, the Service Advisor tried his best to convince me for additive / flushing / de-carbonizing / underbody coating etc. I think the majority of the customers are not knowledgeable enough and take the word of the Service Advisor since they 'know best'.

In spite of my telling him thrice, he went ahead and changed the coolant also!
Viju is offline   Reply With Quote
Old 25th March 2013, 13:32   #15
BHPian
 
bigben's Avatar
 
Join Date: Aug 2012
Location: Hyderabad
Posts: 273
Thanked: 131 Times
Default re: Manza's 2nd service = Bill nearly 10k!

Quote:
Originally Posted by Captain Slow View Post
An Uncle we know had given his Manza for its 3 rd service 20,000KM Service to one of the big dealers in Bangalore.

Total bill close to Rs 10,000

This was a routine service, nothing special was done, attached is the bill copy notice the extras here and there.

The Bill also says free service but then final Labour amount is Rs 1,8xx and total bill close to Rs 10,000?
when I gave my vista in for the 40000 kms service the SA asked me about an engine flush. he even showed me the manual where it is mentioned . The owners manual mentions that an engine flush is advised if the following conditions occur and there are about 6-7 points mentioned. I told the SA that I did not want an engine flush and it was not something that was forced.

so in this case the customer has a choice to chose or not to chose it. Besides 20000 kms, in my opinion is too soon for an engine flush. I did not do it in my car and the engine is fine.

So i don't think that they are ripping off customers.
bigben is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
My Kinetic Blue Ford Figo Titanium Diesel fiat_tarun Long-Term Ownership Reviews 52 27th May 2017 23:01
White meets Black, it's Toyota Liva GD Xclusive for me. EDIT: 30,000 km update driving_smartly Long-Term Ownership Reviews 27 10th August 2016 23:30
10k for Puncture & other Harley service issues @ Cochin? StarrySky Superbikes & Imports 56 11th June 2015 00:42
A story of 3 workhorses: 2 Santro's and a Manza, Edit: Santro sold, Manza at 100k+ amit1234singla Long-Term Ownership Reviews 115 10th August 2014 21:53
Toyota Innova G4 - Nearly booked LLL Test-Drives & Initial Ownership Reports 51 21st July 2008 21:42


All times are GMT +5.5. The time now is 02:19.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks