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Old 29th March 2015, 22:47   #1
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Default Advaith Hyundai lacks the word diagnosis in their dictionary

My mother bought her 3rd Hyundai, an i10 Grande during the end of September

On March 2nd, she tried starting the car after a few days, it was dead. She rang the Hyundai helpline and they came and jumpstarted it.

It happened again on the 15th. Advaith took the car in caimed the battery was low. Charged the battery and returned the car.

In the meanwhile, I advised her to check all doors etc were closed properly

On March 20th, she started the car after 2 days. It was dead. Since Ugadi was the next day, there was a rush. I came over and jumpstarted it and moved it to Advaith.

It was handed over to Mr Suhaas. He said, it can only be attended to on Monday, which was fine with me since it would be dead again.

They remove battery, send it to Exide. Exide then ask for owner details in order to process a replacement. They then find that the battery is fine.

I am told on Tuesday to pick up the car. I was travelling do my mother was to pick the car up. I asked them what is causing the discharge?

"Everything is okay, battery is fine!"

"Why is the car discharging?"

"Your mother drives very less" (her 3rd Hyundai, all driven the same way?)

I tell him firmly that I nee to know cause

Weds - Suhaas is on leave (Ind /Aus match?) - other Advaith personall are clueless

My mother calls and is told to pick up car. She refuses until cause is fixed. Suhaas calls me to take the car but I am in Cochin.

My mother adamantly tells them to sort out the cause.

They have no idea so ask if car can be sent to Exide.

Exide find out in 10 min that the earthing is defective and sort it out.

Problem solved and we accept the car back.

After 16+ years servicing Hyundais, how did Advaith miss this?

Was it laziness or incompetence?
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Old 30th March 2015, 08:44   #2
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Default Re: Advaith Hyundai lacks the word diagnosis in their dictionary

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Originally Posted by ajmat View Post
My mother bought her 3rd Hyundai, an i10 Grande during the end of September


After 16+ years servicing Hyundais, how did Advaith miss this?

Was it laziness or incompetence?
This is one issue which i have observed of late. Repair and Maintenance is no longer relevant. It is replace and forget. Have seen the change in last three decades and being an engineer it hurts most.

Very few people do root cause analysis for any fault and they just suggest a replacement and ask to move on. I find it anguishing as a mechanic who has hardly any technical knowledge also confidently tells you to replace few parts to overcome any issue and most of us agree. My wife never accompanies me, even comes along with me to drop vehicle to the workshop as i have hundred questions when a mechanic suggests something. But then i for one do not accept.

Hats off to your Mother and you for sticking to finding the root cause. In the bargain i am sure the mechanics would have learnt one more probable cause of battery discharge and would look for it when they encounter similar issue next time.
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Old 30th March 2015, 10:23   #3
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Default Re: Advaith Hyundai lacks the word diagnosis in their dictionary

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Originally Posted by ajmat View Post
They have no idea so ask if car can be sent to Exide.

Exide find out in 10 min that the earthing is defective and sort it out.

Problem solved and we accept the car back.

After 16+ years servicing Hyundais, how did Advaith miss this?

Was it laziness or incompetence?
Ajmat - I guess the proximity to your place is the reason why you chose Advaith but Advaith Mission Road has been rated the worst HASS.

Majority of them are contractors and they are expected to complete this many cars in a day and hence quality suffers.

RCA - Doesn't exist as time spent on RCA as per them in non-productive

Pls. log a complaint with cr@hmil.net for the poor service delivered. A friend of mine had his car painted and the quality was so poor that he was forced to look at Trident else where.

Many folks swear that Advaith has been removed from the list but would love to fix the problem so that other don't have to go through the same pain.

Thanks
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Old 30th March 2015, 10:33   #4
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Default Re: Advaith Hyundai lacks the word diagnosis in their dictionary

It's not the case with Hyundai alone, but with Honda and several other manufacturers too. For the volume of servicing, Maruti does best. I had a problem with my Santro xing misfiring while driving and they had me change several things until I put down my feet and demanded a proper investigation be done. That's when they pulled out their best mechanic who diagnosed the problem in about 10 minutes.

Honda service is also a joke, they just know how to replace and move on, rather than investigate and fix. The most recent problem being with the A/C not cooling after about 2 hours of run. They had the problem happening right at their doorstep, but refused to look into it because they were "too busy". Shame on Whitefield Honda.
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Old 30th March 2015, 11:54   #5
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Default Re: Advaith Hyundai lacks the word diagnosis in their dictionary

This is my observation, where the workshop manager and management to an extent are worried about the reputation - it would be good experience. Rest of the shops you are at mercy of the service adviser or a mechanic, and it is always identifying a good one and hanging on to them.

Coming to the specific case of Hyundai and Honda's, one of the major reason why i have not recommended a single person these car's in the last 2 years or so. I have them and i know the pain of maintaining them, yes Maruti and others are no saints but it in relative comparison a few notch better in listening and sorting things out. Don't know if it is the volumes or the fact that their cars just sell even with all these bad feedbacks that they just don't seem to care anymore.

Specific case of this car, pure incompetence at checking the basics before anything else. A bad earthing will definitely show up if they just hook up a meter and check how the charging is.
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Old 31st March 2015, 15:42   #6
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Default Re: Advaith Hyundai lacks the word diagnosis in their dictionary

A starter motor of my friend's Punto was replaced by an ASC in Bangalore in 2013. Soon after this, the fellow embarks on a drive to the Himalayas. Car refuses to even crank (Forget Start) happily after Dharwad Toll booth.

Car is taken to Belgaum to diagnose if the fault was with the battery. A replacement Battery works. They charge the OE Battery and install it back and the car is able to crank this time.

Car runs alright for the next 6-8 days till one day it gives up completely right in the Himalayas (Somewhere Beyond Manali). Nothing works, not even Jump starting - Sensors all going crazy as there is no proper supply of voltage!

Finally the car is put into a truck using ropes resulting in broken bumper clips and chipped off paint and spending 16,000/- to take it to Mandi, Himachal Pradesh.

It was found out by the mechanic that the ground cable running from -ve Terminal of the battery to the Body was hanging loose and was not fastented at the other end! All this happened during the time when the Starter motor was replaced!

Few very basic things always get ignored when you have someone (Service Manager/Advisor) who is siting at the ASC to work on Paid Service rather than troubleshooting!
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Old 31st March 2015, 16:18   #7
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Default Re: Advaith Hyundai lacks the word diagnosis in their dictionary

** KUN Hyundai Service Center, beside Gachibowli Flyover, Hyderabad **

Slightly OT; attitude of the SAs at Hyundai Service Center!

About a month back the horn on my wife's Eon is dead all of a sudden; it was apparently adjusted in the first service some 4 months back as it started sounding funny.

I volunteered to get it fixed at this service center (still under warranty), on my way to office. I walk in and see the SAs busy with the 'paid' customers. I finally catch hold of one and tell him to take a quick look and fix it, should most likely be a loose wire. He asks me to go talk with his manager at the reception. Manager asks me to wait, tells me he'll get someone to take a look. 20 mins pass by, am getting impatient to get to office. Finally, the mgr walks back in and tells me it'll take at least half an hour to get it fixed ; justification is they'll have to open the front bumper for that. I make a face and walk out quietly! Get back home in the evening, pop-up the hood, re-connect the wires in 10 mins flat! Btw, the horn is right behind the grill
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Old 31st March 2015, 16:31   #8
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Default Re: Advaith Hyundai lacks the word diagnosis in their dictionary

From my experience, MOST of the workshops are like this. They are not encouraged to do RCA since that will result in time overhead .

ALL the workshops have a quota of cars that HAVE to be completed in a day. And the mechanics are rated according to the number of cars they turn over day in day out and not on their trouble shooting skills.

The less knowledgeable the customer is, the happier they are.

The Advaith hyundai near my place sulk when i oversee the repairs because i slow them down by making them follow the process and not take any shortcuts. Some instances

1. O Ring not replaced on the oil filter cover when new oil filter is put in. I had to point it out. Saar, old O ring is good. I ask, are Hyundai fools to bundle it with the oil filter if it was not required to be changed ?

2. Washer not replaced on the engine oil drain plug. This is also included in the filter kit. Same reply as above

3. Brake bleeding. Hook up G Scan, open the bleed nipple and pump the brakes some times till some brake fluid comes out and close. Do the same for all four wheels. They do not wait until the fresh fluid is coming out of the ends .This 'tedious' process takes approx half hour as opposed to 15 mins if a shortcut is taken


Trust me, if the mechanics follow the process as listed by the manufacturer then 90 percent of the cars will run hale and healthy for thousands of miles.But they do not want this for obvious reasons
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Old 31st March 2015, 16:42   #9
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Default Re: Advaith Hyundai lacks the word diagnosis in their dictionary

I have been a Hyundai customer for the last 12 years. Hyundai is good with regular service and replacements. If there is an issue (misfire, electrical problem etc), you need to pray that you get a competent mechanic. I think the authorized service centres are not at all good with electrical issues.

Two instances come to my mind (both at Trident, Inner Ring Road, Domlur):
My Getz was jerking mildly at low speeds. They replaced all the spark plugs, coils etc even though I kept telling them to check the fuel line, after consulting with Team-BHP members. The service advisor was adamant that it was an electrical problem. The car worked fine for a couple of days. It became very bad once I went for a long drive. By the grace of god, I did not get stuck in highway. I took the car to the service centre again, asked them to check the fuel line, and the issue was indeed a clogged fuel line. I just wasted money replacing all the spark plugs and coils.

In Santro, the battery was losing charge. Trident attributed it to battery, and the issue persisted even after replacing battery. I took it to an outside electrical shop and they diagnosed the issue with alternator and repaired it.

I have been using Advaith, Outer Ring Road, for the last few years and my experience has been good. I have not faced any major issues to appraise them properly, but they do not replace parts unnecessarily. I think they are much better than Trident.
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Old 31st March 2015, 16:44   #10
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Default Re: Advaith Hyundai lacks the word diagnosis in their dictionary

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Originally Posted by sagarpadaki View Post
ALL the workshops have a quota of cars that HAVE to be completed in a day. And the mechanics are rated according to the number of cars they turn over day in day out and not on their trouble shooting skills.
A very valid point Sagar and point blank it is.

ASCs don't exist for troubleshooting. Indirectly you are always shooed away if you approach an ASC for a problem resolution. They may write it off by terming it was "Normal" or say "Part not Available".

Since troubleshooting may involve a lot of trial and error, it also means they may have to remove and replace many things in the car from another one to test the functionality.

Who in the world will do that these days! Sadly, very very few.

I have been very specific in this area that I end up diagnosing most of it myself and visit the ASC only to direct them to "Replace" that particular part and that's it.
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Old 31st March 2015, 16:54   #11
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Default Re: Advaith Hyundai lacks the word diagnosis in their dictionary

Don't they have any dedicated technical specialist (TS) in the workshop, whose only job it is to troubleshoot such issues?
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Old 31st March 2015, 16:55   #12
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Default Re: Advaith Hyundai lacks the word diagnosis in their dictionary

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A very valid point Sagar and point blank it is.

ASCs don't exist for troubleshooting. Indirectly you are always shooed away if you approach an ASC for a problem resolution. They may write it off by terming it was "Normal" or say "Part not Available".

Since troubleshooting may involve a lot of trial and error, it also means they may have to remove and replace many things in the car from another one to test the functionality.

Who in the world will do that these days! Sadly, very very few.

I have been very specific in this area that I end up diagnosing most of it myself and visit the ASC only to direct them to "Replace" that particular part and that's it.
Very true. The service advisor was even comparing clutch of my petrol car with diesel car to make me feel better.

I was impressed with your knowledge in your wagon R thread. Though I tried improving my knowledge through google, I am not at all good. How did you get the knowledge to diagnose the issues yourself? Maybe, you should start a thread to educate us.
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Old 31st March 2015, 17:00   #13
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Default Re: Advaith Hyundai lacks the word diagnosis in their dictionary

I really don't think its a replace Vs repair issue, it has more to do with what the service centres measure their employees productivity on.

As pointed out, don't think our service centers rate their mechanics on troubleshooting and doing a perfect job. It's a number game where quantity rules over quality.

And it has also to do with the general lackadaisical attitude towards doing a THOROUGH job, something as basic as tightening the nuts and bolts properly after working is ignored.

I have had my Ford Fiesta giving trouble on the Mumbai Highway 'cause the service advisor conveniently ignored to tighten screws after a basic service.

Had to turn back to Ahmedabad, go back to the service station and give an earful to the advisor.

Last edited by nairanupg : 31st March 2015 at 17:04.
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Old 31st March 2015, 17:02   #14
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Originally Posted by SS-Traveller View Post
Don't they have any dedicated technical specialist (TS) in the workshop, whose only job it is to troubleshoot such issues?
Usually they do but they come into picture only after the matter is escalated. But none approach your car when you report a problem for diagnosis. They are the usual guys like SA or the Technician.
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Old 31st March 2015, 17:52   #15
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Originally Posted by PatienceWins View Post
I have been a Hyundai customer for the last 12 years. Hyundai is good with regular service and replacements. If there is an issue (misfire, electrical problem etc), you need to pray that you get a competent mechanic. I think the authorized service centres are not at all good with electrical issues.
Hi All,

I guess this is as good a thread as any to post my problem and seek guidance from the experts.

My Grand i10 Asta (Petrol) got it's second service done at the 1-yr mark a month ago at Advaith Bannerghatta road. I moved to fully synthetic oil and loved the difference it made - extremely smooth, refined and revv-happy engine - for exactly 2 days..!!

I got a feedback call and provided my input that the brakes are still fairly weak despite the brake pad cleaning that was done at my insistence during the second service. During the service - the lack of interest in properly diagnosing the problem could be clearly felt and the only focus was on working on as many cars as possible. After several follow-ups and back and forth, I was asked to bring back the car for further check-up and the brake master cylinder was replaced under warranty. And that was when it all went downhill. While returning home after getting the brake cylinder replaced, I experienced loss of power and slow acceleration but didn't think too much about it as my full focus was on carefully checking the brake bite and performance.

The very next morning when I cranked the car to go to office, the engine started with a LOUD, BOOMING sound and the entire car was vibrating/shaking quite a bit and the check engine light was ON.

Long story about the troubles faced in a 40-KM return commute while being car-less can be skipped, and I followed-up quite sternly with the Advaith service manager, who asked me to drive the car at a sedate pace again to their workshop. It was found that one of the ignition coils had come loose and thus one cylinder had misfired leading to the excess noise and vibration. After having a long discussion as to how these things are happening in a 1-yr, <10K run car, he sheepishly agreed that during the brake cylinder replacement, one of the mechs might have disturbed the ignition coils as those components are fairly close!

Now comes the kicker - ever since I got that problem sorted, even though the engine sound and smoothness is fine, the car still suffers from lack of power and slow acceleration which is a far cry from how it used to behave till before the aforementioned second servicing was done -and not even close to the fun-to-revv, smooth petrol engine it had become post the oil change. The engine feels strained, groans while revving till just even 3K and the overall hesitation has taken the fun out of driving from what was a very peppy car.

Can someone please share what the potential causes may be? I can think of any number of things from air filter, or throttle body messed-up since the advaith folks tweaked throttle body a bit to adjust the in-cabin vibes at idle. I'm not at all keen on taking the car back to Advaith bannerghatta after this experience and since Trident has mixed reviews as well on this and other threads, I was wondering what the best course of action would be.

Please advise as the last 30-odd days have been really frustrating on the car front, even though it's a superb vehicle that has a ton of potential.

Thanks,
Parth
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