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Old 28th November 2015, 19:34   #1
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Default Volkswagen launches its first 'Express Service Facility' at Coimbatore

Volkswagen has announced the launch of the its first Express Service Facility at Coimbatore.

Volkswagen launches its first 'Express Service Facility' at Coimbatore-volkswagenexpressservicecoimbatoredealership.jpg

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The company states that the dealership has a state-of-the-art equipment workshop with 44 work bays and 75 parking bays which will enable servicing of more than 2500 cars in a month. An initiative targeted towards achieving a faster turnaround time for vehicle servicing, the new Express Service facility is designed to improve productivity and efficiency of technicians that will help offer more convenience to customers.

The automaker stated that the aim is to provide a hassle-free service experience at dealerships by ensuring quality service in a short span of time.
Over the next 12 months, the Express Service facility will be extended to several other cities starting with Gurgaon and Chennai. Companies like Maruti and Toyota already have this concept of Express Service.

Good to see a positive move on the service side from Volkswagen. Interesting to see Coimbatore as the choice for the first center. I think it may be tied to the popularity of VW in Coimbatore. Coimbatore is the only City in the south where the Polo is in the list of Top 10 Sellers.

Hope this comes to Bangalore soon. The service capacity in Bangalore is severely constrained. Had to wait 2-3 weeks for the last service appointment.

Source: Motorbeam

Last edited by Rajeevraj : 28th November 2015 at 19:36.
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Old 30th November 2015, 13:26   #2
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Default Re: Volkswagen launches its first 'Express Service Facility' at Coimbatore

A good initiative from VW. Though it remains to be seen how the actual execution is. VAG needs to quickly put its house in order if it has to survive long term in a market which loves its cars but hates its service.
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Old 1st December 2015, 10:02   #3
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Default Volkswagen opens Express Service facility in Coimbatore

Volkswagen has inaugurated an Express Service facility in Coimbatore, Tamil Nadu. This is the first such facility from the company in India.

The Express Service facility is located at the company's Coimbatore dealership. It has a workshop with 44 work bays and 75 parking bays which will enable servicing of more than 2,500 cars in a month. The service can be availed by customers at no additional cost.

Volkswagen launches its first 'Express Service Facility' at Coimbatore-zzz.jpg

The express service program is specific to periodic maintenance of the cars. The facility is expected to increase the productivity and efficiency of technicians along with reducing the turnaround time for vehicles to get serviced.

Over the next 12 months, Volkswagen plans to open Express Service facilities across key Volkswagen dealerships in India in a phased manner. Gurgaon and Chennai are next in line to get these facilities.
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Old 1st December 2015, 10:32   #4
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Default Re: Volkswagen opens Express Service facility in Coimbatore

44 Work Bays seems like a lot.
Hopefully now, with this model rolling out, only cars with genuine problems which need detailed diagnosis should be visiting the normal Service Stations.
Ideally, this should improve the turnaround time for people who want nothing but just a standard service done.

Incidentally, I see a lot of VWs in Pune. And being their home location, shouldn't they be starting here instead?

Good to see an initiative like this from VW given the current scenario. Having a Skoda AND a VW in the house, I'll take all that I can get.
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Old 1st December 2015, 18:16   #5
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Default Re: Volkswagen opens Express Service facility in Coimbatore

Thank goodness that Gurgaon is next on the cards..

One of my major grouse with their service is the sheer amount of time they take for regular servicing. Their job card opening and closing process used to take an hour. It improved a bit now as they had separate data operators to enter the Job card details in the compute.r Still most of the times, the work on the car wouldn't even start before a couple of hours of you reaching the service station. This becomes a huge pain if you take your car to the service yourself.

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Old 1st December 2015, 19:09   #6
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Default Re: Volkswagen opens Express Service facility in Coimbatore

This is good news so long as we can hope that it also heralds a new age where such service centers are healthily stocked with consumables and other parts
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Old 1st December 2015, 19:45   #7
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Default Re: Volkswagen opens Express Service facility in Coimbatore

Finally! Following Toyota's footsteps? I would always like to wait it out at the service centre itself for the usual servicing, Hope they open it in Mumbai soon.
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Old 1st December 2015, 21:33   #8
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Default Re: Volkswagen opens Express Service facility in Coimbatore

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Originally Posted by Tanveer_2558 View Post
Finally! Following Toyota's footsteps? I would always like to wait it out at the service centre itself for the usual servicing, Hope they open it in Mumbai soon.
Toyota promises service in 1 hour and i have experienced that the job card opening at VW some times takes around 40-50 minutes.

Hope this express service is a serious thing and they can ready the routine servicing cars within 2 hours at max, a nominal charge for a quick service won't matter to those who need it, Toyota too charges it.
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Old 1st December 2015, 21:49   #9
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Originally Posted by coolboy007 View Post
Toyota promises service in 1 hour and i have experienced that the job card opening at VW some times takes around 40-50 minutes.



Hope this express service is a serious thing and they can ready the routine servicing cars within 2 hours at max, a nominal charge for a quick service won't matter to those who need it, Toyota too charges it.

Seriously! And after the job card too they waste quite a bit of time, The same happens after the servicing is over, Lot of paperwork indirectly consuming time, Kudos to toyota though seriously.
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Old 7th December 2015, 10:22   #10
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Default Re: Volkswagen launches its first 'Express Service Facility' at Coimbatore

After recently opening its first Express Service Facility in Coimbatore, Volkswagen India has formally launched a similar service in Gurgaon as well. The Volkswagen Gurgaon dealership is equipped with 29 bays for servicing mechanical parts and conducting body repairs, and the facility can service approximately 1,600 cars a month.

Link to Team-BHP news article

Volkswagen launches its first 'Express Service Facility' at Coimbatore-image-1.jpg
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Old 7th December 2015, 16:03   #11
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Default Re: Volkswagen launches its first 'Express Service Facility' at Coimbatore

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Originally Posted by Tushar View Post
After recently opening its first Express Service Facility in Coimbatore, Volkswagen India has formally launched a similar service in Gurgaon as well. The Volkswagen Gurgaon dealership is equipped with 29 bays for servicing mechanical parts and conducting body repairs, and the facility can service approximately 1,600 cars a month.

Link to Team-BHP news article

Attachment 1447481
I need to check the Express Service (60 minutes service claim) by VW. I am sure 60 minutes service is after opening of Job card which usually takes 45 minutes .
Can anybody share the address of the Express service Facility contact details for Gurgaon. The VW website does not say- any Express service facility in particular either for Coimbatore or Delhi NCR region ( Gurgaon).
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