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Old 10th January 2016, 22:55   #1
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Default Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

27th Oct 2015:
I had given my recently purchased 2008 Hyundai Diesel Verna for service in Trident Hyundai Kalyan Nagar, service advisor: Kushal S R.
My specific complaints when giving the vehicle below with Kushal’s comments in brackets:
1. Check why the low gear shifts are hard when the vehicle is moving(This would be identified as part of general check-up)
2. Steering is wobbling(This would be fixed after rotation, alignment and balancing)
3. Check for Coolant leakage since the coolant level was low.
4. Front Left speaker always vibrates.
Apart from this, the 60k paid service was also being done.
I had not suggested that I was in a hurry or would require the vehicle soon, hoping that they would honestly perform all the jobs.
Estimated cost : 13100/-

All this work was done the same day evening, and I was told that I could pick up the vehicle the next morning.
28th Oct 2015:
My vehicle was kept outside the showroom gate, and had collected enough dust and dirt to suggest that it was never cleaned. I was waiting in the showroom office while I saw the cleaners hand dust and clean my car. The interiors where the same as I had given it, dust and dirt was still present in the cup holders beside the hand brakes and every other possible place where dust could be.
Below in brackets are the answers from Kushal for each one of my complaints.
1. Check why the low gear shifts are hard when the vehicle is moving. (This was never diagnosed, but the suggestion is to replace the clutch)
2. Steering is wobbling. (Wheel alignment, rotation and balancing was done and has been charged in the bill)
3. Check for Coolant leakage since the coolant level was low. (There is no coolant leakage)
4. Front Left speaker always creates a lot of distortion. (The speakers had been checked, and there is no problem with the speakers). Since the distortion was still present, I got the speakers replaced in another shop. Attached below is a pic of the condition of the existing speakers which was considered to have no problems.


Immediately after picking up the vehicle, the steering wobbling was still present. As I went through the 20672/- bill, I realized that I had been charged for spark plugs on a diesel vehicle. I went immediately to the showroom questioning if they had performed any of the jobs which they charged me for. The service manager Girish H N and Kushal affirmed that it was a clerical error, and all the other jobs in the bill were performed. I was left with no choice than to believe what they said and took the refunded amount for the spark plugs and left.

Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!-sparkplugbill.jpg

I had complained about the steering, the hard gear shifts and the horrible cleaning when the customer care called, and she confirmed that I would get a call back regarding this which never happened.

Frustrated with the steering, I just wanted to rule out that the alignment was not the problem, I checked in a shop which offered 3d wheel alignment, and they confirmed that the alignment was in a bad shape. They were sure that the alignment has not been done recently and suggested me to get the alignment report from Trident(which they have not been able to provide). Immediately after the alignment was done, the steering wobbling had been rectified. Hence confirming that Trident did not perform any alignment.

Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!-alignment.jpg


Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!-carspeakerold.jpg

Next day, I called the manager and complained that steering wobbling had been fixed after I did an alignment, and asked if they have done the alignment. Immediately Kushal calls me, and apologizes and says that he missed doing the rotation, alignment and balancing. He said to bring the vehicle again and he’ll perform the rotation, alignment and balancing and also a free general check-up and cleaning. I informed him that he has to verify all the work which they have quoted had been done on 27th October, because I was doubting if they have done anything at all.

24th Dec 2015:

I dropped the vehicle to the Trident showroom where Kushal apologetically confirmed that none of the tyre jobs had been done. I questioned if any other jobs had been performed and he guaranteed that all the other jobs had been performed.
I picked the vehicle the same evening, and Kushal confirmed that all the jobs in the job sheet had been done.


25th Dec 2015:
On visiting alignment shop to top up the nitrogen, I asked the attendant if he could check if the balancing had been done on the tyres, and he notices that two tyres are in the opposite direction. I immediately call Kushal and asked him if he performed the rotation and balancing, and he says that he has only done an alignment, which I have already informed him that I had done in another shop.
I had to do the balancing on those wheels, and the balancing machine confirmed that the balancing had not been done.
Again a case where the jobs in the bill have not been performed.

Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!-latestbill.jpg



To narrow down the issues:
• Trident charged me for rotation, alignment and balancing work which they had not done. They had charged me for spark plugs for my diesel car.
• Even when given the second chance to verify the work which was done, and to perform the jobs which they said they missed to do on the first chance, they put the jobs on the job card, and again did not perform the jobs?
• How do I know if they have performed the rest of the work which I have been billed for 20000/-. How do I know if they have done the engine decarbonisation, the AC foaming, transmission oil change or any other job which they billed me for?

How do customers who give their car to an authorized service centre, confirm that the jobs which they have been charged for have been done?
When ASS do not perform the jobs that they are charging the customers, wouldn’t this be easily termed as legal fraud?
Trident Hyundai Kalyan Nagar services more than a 1000 cars a month or week, and if they thought they could get away with not doing jobs on the same car multiple times, I wonder how many other customers are getting their hard earned money ripped off.

The last conversation I had with Girish, the service manager, on 25th December, and he promised that he would send the alignment report which he said was done on 27th October, and he said that he would have the branch head Rajesh call me, on 4th January to discuss this, but obviously there has been no response till date.

This is a FRAUD service centre with staff who are trained to sweet talk and convince the customers that whatever has been billed has been performed, and I would recommend everyone to stay off this service centre.

Last edited by micraft : 10th January 2016 at 22:57.
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Old 11th January 2016, 08:12   #2
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Default re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

Sorry to hear about your ordeal, hope you have raised this up to Hyundai management so that they can take the responsible persons to task!
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Old 11th January 2016, 09:39   #3
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Default re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

This is ridiculous . It is a shame that a company like Kalyani and Hyundai can reach such low levels.
Spark plug for a diesel car and charging for wheel alignment which was not done !!
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Old 11th January 2016, 09:39   #4
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Default re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

Sorry to hear about your ordeal. I would suggest you to write a strong email to Hyundai with all the facts and figures. Since Hyundai spares are available off the shelf and through online portals like 99rpm.com, I would suggest you to find a good FNG to get your car serviced. I purchase all the spares from my neighborhood parts supplier (genuine MGP parts retailer), engine oil from 99rpm.com and go to my trusted FNG. Plus points here are I get to see the work done (sometimes lend a hand, in this way I too get to learn). In this way I am completely satisfied since I know the job has been done plus the authenticity of the spares used.
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Old 11th January 2016, 09:52   #5
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Default re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

Wow, this is really scary. I get my wife's i10 serviced here, since 2010. Other than aggressive sales tactics, I haven't had any bad experiences so far. Now I have to wonder what all they have missed doing on my car. Their service bill is usually high, lot higher than what I pay for my Grand Vitara.
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Old 11th January 2016, 10:46   #6
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Default re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

Truth be told Hyundai makes great cars but 20-30k down the line the service centre will screw up the ownership experience progressively. With experience I've devised a system which ensures that I don't lose my peace of mind in the interest of getting the car serviced. Trident has let me down umpteen number of times, I assumed they'd take good care of the car and hence always treated the car normally after service. Once after their "alignment" job I drove for a month and found the outer edge of the front tyre completely worn out, then I took it to a shop and reversed the worn out part to the inside and used it as a spare, luckily all the tyres had run about 40k by then and I replaced the whole lot 12k kms later.

Here's what I do to have a tension free, follow-up free time when getting the car serviced :
1) Getting the balancing + alignment done outside at a good store. It hardly takes 15 mins on a weekday and they do a great job of it.
2) Solve all minor niggling issues myself and sometimes with the help of a trained mechanic under my supervision. Eitherway I do not complain of any niggles to Hyundai service folks.
3) Hyundai stations do an "obligatory" wash/vacuum, do not raise a problem on this or they take it personally. Whatever they have not cleaned or even put more scratches on (Yes! it happened) I get it buffed at reputed places like 3M and for deeper scratches I just use touch up paint can (takes 5 mins).
4) No additives, no treatment of any kind mentioned strictly beforehand.

Bottomline, do not give these people ANY extra work other than brake-pad cleaning, engine oil replacement and coolant. These 3 they might carry out without making a mess, otherwise they are not qualified. My single experience with Advaith tells me they are also no different. I indeed love driving and I like my car, it has given me zero problems over 7+ years, but I also strongly believe that cars are to serve their owners and not the other way around. In the interest of not wanting to waste even a precious minute arguing about who did or did not do what to my car I just ensure a bare minimum service is done at the authorised station while I get the rest of the things like balancing/alignment + troubleshooting done in instalments with specialists.
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Old 11th January 2016, 11:13   #7
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Default re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

This is indeed very scary. To inform this to Hyundai with complete documentation. Let us know if at all they respond to your communication. I am almost sure that the spark plug was no clerical error! I wonder how much money they must be minting by not performing jobs which customer pays for!
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Old 11th January 2016, 13:04   #8
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Default Re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

Quote:
Originally Posted by Samurai View Post
Wow, this is really scary. I get my wife's i10 serviced here, since 2010. Other than aggressive sales tactics, I haven't had any bad experiences so far. Now I have to wonder what all they have missed doing on my car. Their service bill is usually high, lot higher than what I pay for my Grand Vitara.
I'm sorry but when a little city hatchback costs more to maintain than an imported all wheel drive SUV, doesn't that indicate something fishy?
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Old 11th January 2016, 13:37   #9
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Default Re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

Most service centers fleece if you are not aware of what is being done on the car. Latest, Sagar Automobiles (Bannerghatta Road) charged engine decarbonization and AC Duct cleaning for an Alto which had 1,328 kms on the Odo. As a customer, we need to keep our eyes wide open to ensure they dont get an opportunity to fleece.

PS - Spark Plugs on a diesel car is taking the fleecing a little to far.
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Old 11th January 2016, 14:26   #10
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Default Re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

As mentioned by dark.knight it's a good practice to give the car to specialists for the additional things like wheel alignment, balancing and rotation. The tyre guys are the best here.

Same for Audio, I give to Bhagavathi autoworks, Medavakkam (Chennai). Mr. Vijay Viswanath is the best when it come to recommending what best suits the car.
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Old 11th January 2016, 14:27   #11
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Default Re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

It is very bad to see ASS resorting to such tactics. But i think most of the ASS irrespective of brand do this stuff.

slightly OT, but similar incident. My office colleagues VW Vento service costs for 10K and 20K interval are 20K and 28K respectively.

AT 20K service, they told him brake discs are gone. He gave the car to them and told me in office. I told him to call the ASS and refuse the disc replacement. ASS replied that they have already replaced them i.e: within an hour of car given for service. Do VW brake discs go at 20K interval. i do not think so. He was billed 35K for 20K service. After arguing it was reduced to 28K.

Another colleague at Tirupati was charged for wheel alignment and balancing for 4 years , when the TASS does not have the facility. He was just believing TASS and paying all these years.

I was also charged for coolant twice in the same bill ( once at the top of bill and again at the bottom) at Concorde motors. Got it refunded later. Since then, always got the service done in front of me

Last edited by GTO : 12th January 2016 at 10:47. Reason: Typos
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Old 11th January 2016, 14:32   #12
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Default Re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

May be its a typo error of spark plugs instead of glow plugs
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Old 11th January 2016, 14:34   #13
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Default Re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

I have experienced something similar in another car service center renowned for cheap service cost ( was charged 3500 for something which would cost 1700 in other dealership).

This may also be a case of bunch of service center employees who are kind of billing the customer but not noting or passing the charges to the dealership. The dealership may or may not be involved.

keep the bill with you and escalate the matter to the owner as well as Hyundai.
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Old 11th January 2016, 14:47   #14
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Default Re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

Quote:
Originally Posted by dark.knight View Post

1) Getting the balancing + alignment done outside at a good store. It hardly takes 15 mins on a weekday and they do a great job of it.
2) Solve all minor niggling issues myself and sometimes with the help of a trained mechanic under my supervision. Eitherway I do not complain of any niggles to Hyundai service folks.
3) Hyundai stations do an "obligatory" wash/vacuum, do not raise a problem on this or they take it personally. Whatever they have not cleaned or even put more scratches on (Yes! it happened) I get it buffed at reputed places like 3M and for deeper scratches I just use touch up paint can (takes 5 mins).
4) No additives, no treatment of any kind mentioned strictly beforehand.

Bottomline, do not give these people ANY extra work other than brake-pad cleaning, engine oil replacement and coolant. These 3 they might carry out without making a mess, otherwise they are not qualified.
I agree. Here's what I do on my Vento and have been doing on my Wagon-R as well.

1. I get my wheel balancing / alignment outside company service stations. I politely and firmly decline them any offer they make towards this.

2. I do not make any noise if their cleaning is not perfect.

3. Before I pay I check the bill item by item and ask explanations.

4. Never rush at the service center to get delivery of the car.

Last edited by Gannu_1 : 11th January 2016 at 22:36. Reason: Fixing quotes.
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Old 11th January 2016, 15:30   #15
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Default Re: Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car!

OMG! I'm supposed to visit one of the Tridents in Bangalore this week. Gulp!

Quote:
Originally Posted by dark.knight View Post
With experience I've devised a system which ensures that I don't lose my peace of mind in the interest of getting the car serviced.

Here's what I do to have a tension free, follow-up free time when getting the car serviced :
1) Getting the balancing + alignment done outside at a good store. It hardly takes 15 mins on a weekday and they do a great job of it.
Quote:
Originally Posted by ramvenky74 View Post
As mentioned by dark.knight it's a good practice to give the car to specialists for the additional things like wheel alignment, balancing and rotation. The tyre guys are the best here
Quote:
Originally Posted by Srikanthan View Post
1. I get my wheel balancing / alignment outside company service stations. I politely and firmly decline them any offer they make towards this.
Got news for you guys.

The new cars from Hyundai (Elite, Creta) apparently has a steering sensor which has to be reset after every tyre alignment excercise. And guess where you need to go to get the reset done? H.A.S.S.

Looks like Hyundai has seen through your evil designs to stay clear of such frauds.

Related thread here (Hyundai Elite i20 : Official Review).
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