Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


Reply
 
Thread Tools Search this Thread
Old 29th April 2016, 13:04   #1
BHPian
 
shady_lawyer's Avatar
 
Join Date: Sep 2014
Location: New Delhi
Posts: 158
Thanked: 288 Times
Exclamation Terminated! Fahrenheit Skoda dealership @ Delhi

In typical fashion, Skoda has terminated the dealership of Fahrenheit Skoda, Delhi allegedly for indulging the malpractices. What is worse however is that Skoda has completely washed it's hands off the entire issue, leaving innocent purchasers in the lurch. Shouldn't be surprised though, given that they are "simply clever"
Terminated! Fahrenheit Skoda dealership @ Delhi-0001.jpg
shady_lawyer is offline   (13) Thanks Reply With Quote
Old 29th April 2016, 13:20   #2
Team-BHP Support
 
.anshuman's Avatar
 
Join Date: Dec 2004
Location: Good-Gaon
Posts: 7,708
Thanked: 8,928 Times
Default re: Terminated! Fahrenheit Skoda dealership @ Delhi

Sad state of affairs at Skoda. It's just the excellent line-up of cars that just keeps this car company going in India. This was one of the better Skoda dealerships around, others are much worse.

And How did they treat an existing Skoda Laura customer, who just gave his car for service at your facility and is enquiring about the newly launched Octavia? They handed me a photocopy of brochure, hardly readable and salesman disappeared for good as soon as I asked for test-drive. Meanwhile service guys wanted to replace hell lot stuff in the car including timing belt kit and what not at 75k service which is not as per service schedule provided by Skoda just to make a quick buck.

This leaves the Delhi NCR Skoda owners at the mercy of Giriraj-Jai Auto group, which is much worse. There are one or two other dealers, one in Noida and other in Faridabad.
.anshuman is offline   (6) Thanks Reply With Quote
Old 29th April 2016, 13:36   #3
BHPian
 
H_Dogg72's Avatar
 
Join Date: Jan 2014
Location: New Delhi
Posts: 366
Thanked: 284 Times
Default re: Terminated! Fahrenheit Skoda dealership @ Delhi

Post deleted by the Team-BHP Support : Please do NOT post messages that add little or no informational value to the thread. We need your co-operation to maintain the quality of this forum.

Please read our rules before proceeding any further. We request you to post ONLY when you have something substantial to add to a discussion.

Last edited by GTO : 29th April 2016 at 15:52.
H_Dogg72 is offline   Reply With Quote Received Infraction
Old 29th April 2016, 15:41   #4
Senior - BHPian
 
DieselFan's Avatar
 
Join Date: Mar 2007
Location: Bangalore
Posts: 1,570
Thanked: 233 Times
Default re: Terminated! Fahrenheit Skoda dealership @ Delhi

What is the use of a good car if the company -

1. Is not able to produce it in the right numbers when needed by the customers
2. Not build a good network of dealers across country to handle customer needs
3. Not have enough MASS to handle proper servicing of cars
4. Not have enough spares of critical parts and make customers wait till enternity
5. Not handle unscrupulous dealers when they cheat the customers blatantly.

I was and am totally disappointed with this company.
DieselFan is offline   (6) Thanks Reply With Quote
Old 29th April 2016, 15:58   #5
GTO
Team-BHP Support
 
GTO's Avatar
 
Join Date: Feb 2004
Location: Bombay
Posts: 47,700
Thanked: 89,142 Times
Default Re: Terminated! Fahrenheit Skoda dealership @ Delhi

Thanks for sharing, Shady_Lawyer!

I'm very surprised with:

1. Skoda letting go of a dealer so easily. Their network is anyway small and it's difficult to get new dealers. But maybe, in Delhi (a large market), it won't be as tough to find a replacement.

2. The language used! It's RUDE. How can Skoda say that it isn't responsible for whatever the dealer does? End of the day, people buy into the manufacturer's brand or the car built by it, not the dealership. Till as long as Fahrenheit was a Skoda dealer, Skoda is indeed responsible. They could have instead said "going forward, you may deal with Fahrenheit at your own risk', but this is inappropriate.
GTO is offline   (11) Thanks Reply With Quote
Old 30th April 2016, 16:37   #6
BHPian
 
Join Date: Dec 2009
Location: Gurgaon,N.Delhi
Posts: 461
Thanked: 118 Times
Default Re: Terminated! Fahrenheit Skoda dealership @ Delhi

Prima facie this appears to be bad drafting of public notice.

Its not that it would leave Skoda 'not responsible' for the cars sold through Fahrenheit. I am not related to Skoda but just feel that the notice has been poorly worded. As a big corporate, they should have vetted the notice before it being published.

The new dealership at Netaji Subhash Place might just be a prelude to this public notice. Since both fahrenheit and the new showroom are located in West Delhi.
deepfusion is offline   (2) Thanks Reply With Quote
Old 1st May 2016, 17:52   #7
Newbie
 
polestar2016's Avatar
 
Join Date: Mar 2016
Location: New Delhi
Posts: 14
Thanked: 7 Times
Default Re: Terminated! Fahrenheit Skoda dealership @ Delhi

Unfortunately I'm one of the customers whose Octavia car hasn't been delivered. I booked the car in Jan 26th 2016 and after innumerable excuses and meetings right from the sales guy, head of sales to the MD (Fahrenheit Group) I have landed in the present mess. As expected the MD and head of sales have stopped taking my calls.

It seems the car has been produced and lying with Autobahn Mumbai but the MD of Autobahn isn't willing to let the car leave his stockyard until the money is transferred into his account by the Fahrenheit MD (who by the way happens to be his son in law)

He is also trying to buy time by saying his Son in law will make arrangements by this wednesday (4th May)

What should I do,
1) My EMI's have already started for the loan amount (ICICI bank). And after some calls it seems I can't get the EMI's to stop without getting a bad credit score and legal notices.
2) Is there any Skoda office in delhi where I can meet any senior skoda official.
3) Should I file a FIR right away or wait till 4th May.

I'm all shocked and confused and any pointers in sorting out this mess is most welcome.
polestar2016 is offline   (3) Thanks Reply With Quote
Old 1st May 2016, 19:26   #8
BHPian
 
Hayek's Avatar
 
Join Date: Jul 2011
Location: Bombay
Posts: 709
Thanked: 1,634 Times
Default Terminated! Fahrenheit Skoda dealership @ Delhi

Am surprised that people find the wording Skoda has used while terminating the dealership unusual. Car dealers, everywhere in the world, are independent legal entities and not agents of car manufacturers. In fact, manufacturers book sales when they sell to a dealer, not when the dealer sells to an end customer. Yes, a sensible manufacturer will help customers burnt by a bad dealer - but a legal notice disclaiming liability is what any responsible manufacturer would do.

Last edited by Hayek : 1st May 2016 at 19:30.
Hayek is online now   (2) Thanks Reply With Quote
Old 1st May 2016, 19:29   #9
BHPian
 
Join Date: Mar 2016
Location: Gurgaon
Posts: 291
Thanked: 543 Times
Default Re: Terminated! Fahrenheit Skoda dealership @ Delhi

Quote:
Originally Posted by polestar2016 View Post
What should I do,
1) My EMI's have already started for the loan amount (ICICI bank). And after some calls it seems I can't get the EMI's to stop without getting a bad credit score and legal notices.
2) Is there any Skoda office in delhi where I can meet any senior skoda official.
3) Should I file a FIR right away or wait till 4th May.

I'm all shocked and confused and any pointers in sorting out this mess is most welcome.
In the current situation,given your monetary loss, as well as chances of getting bd credit score, its best to file a case in the Consumer court. Put both Fahrenheit and Skoda as culpable in your complaint.

In any case, don't go with the car from this dealer as there is no guarantee what would have been done. Go ahead and book something else, preferable with quick delivery so as to minimise damage to your credit score.
autorahul is online now   (2) Thanks Reply With Quote
Old 1st May 2016, 21:50   #10
Distinguished - BHPian
 
Thad E Ginathom's Avatar
 
Join Date: Jun 2007
Location: Chennai
Posts: 7,839
Thanked: 7,203 Times
Default Re: Terminated! Fahrenheit Skoda dealership @ Delhi

Quote:
Originally Posted by GTO View Post

2. The language used! It's RUDE. ...
It's legal and, no doubt, legally accurate. This is straight off the lawyer's desk.

Perhaps this is one case in which it might have made sense to get the marketing people to contribute, and certainly the senior management should have considered the impact on Skoda's image.

There could have been small print; it could have been the same; but no attempt by Skoda to "reach out" (as they say) to their customers certainly tastes bad.

Full marks in the law class, Skoda: zero marks in the sales and customer relationships class.
Thad E Ginathom is offline   (4) Thanks Reply With Quote
Old 1st May 2016, 23:00   #11
Newbie
 
Join Date: Jan 2014
Location: Delhi
Posts: 18
Thanked: 8 Times
Default Re: Terminated! Fahrenheit Skoda dealership @ Delhi

Since the above notice doesn't say whether Skoda had stopped doing any business with Fahrenheit preceding this notice, and they had appointed Fahrenheit as a dealer since 2009, doesn't this make Skoda liable to any claims arising out of the incompetence/deceit of Fahrenheit? I don't get what "Not an agent of Skoda" means. It was a Skoda representative and I'm sure there must be some sort of auditing by Skoda on its dealerships. Has anyone written to the Skoda India MD/gotten any response?

As an aside, the new showroom in Netaji Subhash Place is just that. The workshop is still only with Giriraj/Jai Auto.
ajindal is offline   (1) Thanks Reply With Quote
Old 2nd May 2016, 05:00   #12
Senior - BHPian
 
IshaanIan's Avatar
 
Join Date: Aug 2012
Location: Hyd/B'lore
Posts: 2,432
Thanked: 3,131 Times
Default Re: Terminated! Fahrenheit Skoda dealership @ Delhi

I am curious to know, is Skoda actually legally free from any responsibility? What does an Authorized dealership mean in that case? Or an Authorized service center? It's disgraceful to see the company wash its hands off people who have trusted their products with hard earned money Does this just mean that they are no responsible henceforth, or are they claiming no liability for past issues?

Last edited by IshaanIan : 2nd May 2016 at 05:04.
IshaanIan is offline   Reply With Quote
Old 3rd May 2016, 14:32   #13
BHPian
 
Join Date: Dec 2009
Location: Gurgaon,N.Delhi
Posts: 461
Thanked: 118 Times
Default Re: Terminated! Fahrenheit Skoda dealership @ Delhi

Quote:
Originally Posted by polestar2016 View Post
Unfortunately I'm one of the customers whose Octavia car hasn't been delivered. I booked the car in Jan 26th 2016 and after innumerable excuses and meetings right from the sales guy, head of sales to the MD (Fahrenheit Group) I have landed in the present mess. As expected the MD and head of sales have stopped taking my calls.

It seems the car has been produced and lying with Autobahn Mumbai but the MD of Autobahn isn't willing to let the car leave his stockyard until the money is transferred into his account by the Fahrenheit MD (who by the way happens to be his son in law)

He is also trying to buy time by saying his Son in law will make arrangements by this wednesday (4th May)

What should I do,
1) My EMI's have already started for the loan amount (ICICI bank). And after some calls it seems I can't get the EMI's to stop without getting a bad credit score and legal notices.
2) Is there any Skoda office in delhi where I can meet any senior skoda official.
3) Should I file a FIR right away or wait till 4th May.

I'm all shocked and confused and any pointers in sorting out this mess is most welcome.
Have you booked the car and are waiting for the delivery, or have you just booked the car? Just booking the car won't trigger EMIs IMO. And if delivery was promised in Delhi, why is the car lying with Autobahn Mumbai?

Furthermore, Autobahn and Fahrenheit are two distinct entities. What makes autobahn withhold the cars meant for Fahrenheit? Payments must have been made by Farenheit to Skoda directly. SO, Skoda should send cars to Farenheit.

BTW, I have the ids for the person who looks after northern India. If you need, please PM me.
deepfusion is offline   (1) Thanks Reply With Quote
Old 15th May 2016, 21:12   #14
Newbie
 
polestar2016's Avatar
 
Join Date: Mar 2016
Location: New Delhi
Posts: 14
Thanked: 7 Times
Default Re: Terminated! Fahrenheit Skoda dealership @ Delhi

Sorry for the delay in updating my situation. I was really busy in sorting out the mess I had got myself into. Thankfully I managed to get out of it but the dealer seems intent on creating issues for my car registration.
He says since the car is financed hence registration has to be done through the dealer. Is this correct?
The other problem I have is that I only have soft copies of the necessary docs required for registration viz Form 21,22, Tax invoice etc. hence can't do it myself.

the original docs are enroute from Mumbai (couriered). Expected on Monday 16th.

Another odd thing he said was that car registration, road tax payment was all done in cash at Delhi RTO, Is this true?

Appreciate any quick replies.
polestar2016 is offline   Reply With Quote
Old 18th May 2016, 12:38   #15
Newbie
 
Join Date: Feb 2015
Location: delhi
Posts: 14
Thanked: 16 Times
Default

Guys help! I have a skoda superb and its due for service (85,000 kms). I bought the car from fahrenheit & got it serviced regularly from them. Now I am stuck, i have heard that the other service centres are pretty useless and i am scared that I might end up wasting alot of money. Can I get the car serviced at some FNG?
phoenix7 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
TAFE Access (SKODA dealership) sucks satyamenon Indian Car Dealerships 82 17th December 2016 10:01
Apollo Tyres to buy Cooper Tire. UPDATE: Deal Terminated arvindmanju Tyre & Alloy wheel Section 27 21st September 2016 07:59
Heckled & insulted at an incompetent Honda 2-wheeler dealership (Fahrenheit Honda, Faridabad) sid1509 Motorbikes 26 22nd March 2016 10:51
Bad news for NH-4 drivers - GQ contracts terminated nadigar Shifting gears 12 16th February 2010 22:42
Planning long holiday, Delhi-Leh-Delhi, Delhi-Gangotri-Delhi by road arunforu1 Route / Travel Queries 19 22nd August 2009 02:25


All times are GMT +5.5. The time now is 16:13.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks