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Old 31st August 2016, 13:14   #61
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Default Re: Bangalore: Lathangi Ford crashes customer EcoSport; 1.6 Lakhs of damage. UPDATE: Resolved by For

This entire episode reposes my faith in always dropping off and picking up the car at ASC by my own self.

Eventually, i would like to give it to Ford India for the way they closed the case even though initially they were not interested to pitch in. And all this happened due to the power of Social Media.
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Old 31st August 2016, 18:09   #62
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Default Re: Bangalore: Lathangi Ford crashes customer EcoSport; 1.6 Lakhs of damage. UPDATE: Resolved by For

Quote:
Originally Posted by raju2512 View Post
Looking objectively
Most of us are looking at from the point of view of customers or potential customers. Ford should realise that that is what matters.

Quote:
1. The law makes the owner of the vehicle responsible and liable for the vehicle. That is why the insurance is taken by the owner and not the driver
In what way, exactly, does this absolve the dealer from responsibility for what their employees do to your car?

I don't know if there is anything in your "legal" arguments, but, from the customer-service point of view, they hold no water at all.
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Old 1st September 2016, 13:21   #63
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Default Re: Bangalore: Lathangi Ford crashes customer EcoSport; 1.6 Lakhs of damage. UPDATE: Resolved by For

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Originally Posted by Thad E Ginathom View Post

In what way, exactly, does this absolve the dealer from responsibility for what their employees do to your car? .
That is why in my earlier post I had asked what if the accident had been due to no fault of the driver. Who is responsible then?

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Originally Posted by Thad E Ginathom View Post

I don't know if there is anything in your "legal" arguments, but, from the customer-service point of view, they hold no water at all.
Ignorance is bliss . Happy motoring
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Old 1st September 2016, 15:57   #64
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Default Re: Bangalore: Lathangi Ford crashes customer EcoSport; 1.6 Lakhs of damage. UPDATE: Resolved by For

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Originally Posted by raju2512 View Post
Ignorance is bliss . Happy motoring
Thank you for your reply.

Right or wrong, while customers actually stand up for, and support the right of, dealers and manufacturers to treat them badly, nothing will change.

Happy buying.
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Old 1st September 2016, 17:10   #65
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Default Re: Bangalore: Lathangi Ford crashes customer EcoSport; 1.6 Lakhs of damage. UPDATE: Resolved by For

Quote:
Originally Posted by soumobakshi View Post
This entire episode reposes my faith in always dropping off and picking up the car at ASC by my own self.
+1

I feel that being residents of a country which does not provide us the peace of mind of a definite rule-book/law against such practices, it is essential to be defensive in thought process and try to avoid such situations from occurring in the first place.

In my 8 years of 4-wheeler ownership, I have never let my car be picked up/dropped by a dealer's driver. I empathize with those who would need to, due to unavoidable circumstances, and understand their need for such services. But there are many who use these services provided by the dealer as a 'good option' to save time. This is a lesson-learnt/experience for those who do so.

This kind of damage happening is perhaps one of the worst case scenarios, but I would feel icky just if someone else drove my car. I have seen valet drivers drive a DSG automatic in 'D' mode, keeping the brake pedal pressed to prevent the car from rolling ahead (instead of shifting the lever to 'N' and activating the hand-brake) for about 5 minutes. And all this, because the driver was chatting with someone. Now just imagine the kind of (known) damage that this can cause to a DSG transmission! So long story short, another person driving your car will never take as much care of it as you would yourself. And that in itself should be a reason to not avail these services. As is said by a famous someone: "You take care of the car, car takes care of you".

Also, it is high time someone started a 'Zomato' for car dealerships. We need to separate the good from the bad.
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Old 8th October 2016, 12:18   #66
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Default Re: Bangalore: Lathangi Ford crashes customer EcoSport; 1.6 Lakhs of damage. UPDATE: Resolved by For

Came across a similar case of alleged damage by a Ford dealer.

https://www.facebook.com/harishkara/...54573127124089
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