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Old 29th May 2017, 14:15   #16
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Default Re: Bosch opens company owned & operated service centre in Bangalore

Here is the whole story on my experience with these guys- Sorry for the lengthy post!

Called them up to fix an appointment. The lady asked me which vehicle it is and is it a normal service. Appointment confirmed and I was there at sharp 9:00 A.M. when they open. A service adviser approaches me to attend. Looks at my car, calls up someone and asks "Do we have the parts for a Nissan Terrano?". Makes me wonder immediately if something is wrong. Ends the call and informs me "Sorry, we don't have the parts for this vehicle right now. You can leave it here today(which is a Saturday) and pick it up on Monday.

My response obviously was "Why did you confirm the appointment then?" The lady at the reception was to be blamed as she did not confirm with either the SA or the manager about the availability of parts! I was in no position to leave the car and travel all the way from Electronic city using other means and again having to travel on Monday. I returned home and called the manager, he sounded apologetic and said he will ensure these things do not happen again. If I call him in the next two or three days, he will ensure the parts are available and we can plan next weekend.

Happened as planned and was present at 9:00 A.M. the next Saturday. Apart from the regular things done during a normal service, asked them to do a wheel balancing and wheel alignment. One of the headlights had dirt and dust inside and they agreed to try their best to clean it.

At around 4:00 P.M. the car was ready. They had done a decent job with the headlight and it was at least 50% better. But I was informed that the wheel alignment was not done as their software did not support Terrano! Just the apprehension I had about multi brand service centres... But he said he will update the software and call me in the next couple of days.

Nevertheless everything else was done including oil change (went for their Synergy synthetic), wipers and air filter were replaced.

Off I got inside and zoomed on the elevated expressway at 120 kmph (later got to know that the speed limit is 80 . The car was running just as it would after a service...

After a couple of days noticed a slight rumbling noise sometimes at low speeds in first or second gear from the footwell. It was as if something was rubbing against another part. Decided to get it checked when I go there for the wheel alignment work.

Called up the SA and he said the software is updated and I can bring the car.
Upon reaching, after about 5 minutes he called me to the service bay and said "I am sorry, the software is updated but the equipment is not supporting the Terrano". I was furious, but controlled myself and said "Forget it. I will get this done outside, now look at that rumbling noise. It only started after the service!".

As always as you would hear from the technicians, "everything looks normal". Upon my insistence after a lengthy test drive with a technician it was concluded that the Engine bedding had worn out a little bit, but is not at all a serious issue and the car can be used normally...

In the next two days noticed a small rattling noise from somewhere on the driver side dashboard.

Decided to get a second opinion at Mudra Bosch in Kasturinagar (for both the issues) which is quite close to my house. Again after a long test drive, the same conclusion. And for the other rattle, they said they will open the dashboard and check if anything is loose...
But just as suggested by another forum member, decided to visit the ASC.

The technician at Nissan came with me for a test drive. Informed him during the test drive that the Bosch guys said it could be the engine bedding. After experiencing both the issues he had a big laugh and said he will fix both in about 5 minutes!
Opened the bonnet and adjusted something related to the AC and the rattle was gone!
Took the car to the service bay and tightened a shield under the bonnet and bingo!

My observations about Bosch and final conclusion-

Technically sound but have a very generic way of servicing and troubleshooting. Do not know the nitty-gritty of all the cars (which is not surprising actually since they deal with all the manufacturers and models under the sun).
They do try to fix the issue as a first resort rather than replace which is of course quite good!

Better to always stick with the ASCs as they are tried and trusted. Keep the multi brand SCs only as an alternative...

Thanks for your patience.
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Old 29th May 2017, 15:00   #17
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Default Re: Bosch opens company owned & operated service centre in Bangalore

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Originally Posted by Nalin1 View Post
Here is the whole story on my experience with these guys- Sorry for the lengthy post!

Thanks for your patience.
Very informative and good Post Nalin. Thanks for sharing your experience.

In fact, when I was going through your post, I honestly felt, you have good patience levels. In spite of 3-4 visits for small issues and returning without value add, you have tolerated them and giving good feedback about them.

If I were you, I would have simply stopped going to them after I hear, Alignment equipment does not have software ready for Terano.(I am just saying, this is limit of my patience level)


In my opinion, multi brand service centers will be good for generic super selling car models like Altos, Santros, Etios, etc.

For any mid to hi end cars, probably, they may not be fully equiped is my view
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Old 30th May 2017, 10:22   #18
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Angry Re: Bosch opens company owned & operated service centre in Bangalore

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Originally Posted by gkveda View Post
Very informative and good Post Nalin. Thanks for sharing your experience.

In fact, when I was going through your post, I honestly felt, you have good patience levels. In spite of 3-4 visits for small issues and returning without value add, you have tolerated them and giving good feedback about them.

If I were you, I would have simply stopped going to them after I hear, Alignment equipment does not have software ready for Terano.(I am just saying, this is limit of my patience level)


In my opinion, multi brand service centers will be good for generic super selling car models like Altos, Santros, Etios, etc.

For any mid to hi end cars, probably, they may not be fully equiped is my view



Not just positive feedback about them. I forgot to add a couple of things...

When I spoke with the manager over the phone about the noise from the footwell, he was very confident that it was the clutch slipping, the cost would be around 5 to 6 thousand and the car will need to spend a couple of days with them

The front brake pads and the AC filter were replaced during the service. Now I am quite confident that both the issues cropped up because they just did not put things back in place properly...
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Old 30th May 2017, 10:45   #19
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Default Re: Bosch opens company owned & operated service centre in Bangalore

Thanks for sharing your experience Nalin. Sad to see a big oppurtunity by a big brand like Bosch getting poorly executed.

However, I think there is yet an opportunity for them to expand with less technical jobs such a denting and painting services. There is a huge market for this as not always does it make sense to claim insurance and lose NCB over small dents. As a luxury car owner I find that, the dealership charges you an arm and a leg while local mechanics give you an unfair pricing based on the value of your car.
If Bosch steps in with a standardized menu of charges that are justified on the cost of input material and labour used rather than the brand/price of the car it could be successful.
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Old 30th May 2017, 10:56   #20
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Default Re: Bosch opens company owned & operated service centre in Bangalore

Stay away from Bosch unless it is periodical maintenance work. Learnt the lesson when I gave my Chevy spark for 90K service and alternator noise issue.

Last edited by Latheesh : 30th May 2017 at 11:05.
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Old 9th July 2017, 13:20   #21
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Angry Re: Bosch opens company owned & operated service centre in Bangalore

Found another reason yesterday to stay away from this place.

I got the wheel alignment done at Madhus Enterprises and was informed by them that whoever did the wheel balancing and rotation last time had not tightened the threads properly and were dangling. I was informed that this could have proven dangerous anytime. Yes, of course the wheel balancing and rotation was done at Bosch. .
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Old 29th August 2017, 11:15   #22
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Default Re: Bosch opens company owned & operated service centre in Bangalore

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Originally Posted by Latheesh View Post
Stay away from Bosch unless it is periodical maintenance work. Learnt the lesson when I gave my Chevy spark for 90K service and alternator noise issue.
Stay away from Bosch. I thought they do decent job when it comes to periodical maintenance. I was wrong. I had given my car to Bosch for 90K service. I just came to know that they fitted wrong spark plugs in my car.

Stay away!!
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