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Old 3rd March 2017, 21:25   #1
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Default Nissan dealer to pay Rs 3 lakh for delivering wrong Evalia variant

Nissan dealer to pay Rs 3 lakh for delivering wrong Evalia variant-nissanevalia01.jpg
  • The complainant, A 75-year-old woman had paid advance and booked ‘Nissan Evalia XV Upper Version’ from Dhanalakshmi Automotives India Private Limited in Nov 2013 but was delivered a Nissan Evalia XV basic features model, which costs Rs 11 lakh, over a lakh and a half less than what she had paid for.
  • The dealer denied the claims. Terming it a frivolous complaint, requesting the forum to dismiss the complaint and awarding a compensation.
  • Consumer Forum asks Nissan dealer to deliver the car of choice in roadworthy condition to the buyer, an elderly woman Nearly three years after filing a case with Hyderabad District Consumer Disputes Redressal Forum.
  • She has been also awarded Rs 3,05,000 towards compensation in addition to delivery of the said car in a roadworthy condition.

A win for the consumer against the malpractices of the dealer lot.

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Old 4th March 2017, 00:53   #2
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Default re: Nissan dealer to pay Rs 3 lakh for delivering wrong Evalia variant

Good thing that everyday more and more such cases are getting resolved in favour of the consumer. I have a small query here. What exactly qualifies as roadworthy? Do they mean a new car or can the dealer pass on any car that is deemed able to run on our roads? Also amazed at what was the dealer thinking while delivering the car?
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Old 4th March 2017, 09:22   #3
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Default re: Nissan dealer to pay Rs 3 lakh for delivering wrong Evalia variant

Consumer forums in my part of town aren't really effective. Glad to see atleast some of these institutions are working properly, and the president has some sense.
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Old 4th March 2017, 17:27   #4
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Default re: Nissan dealer to pay Rs 3 lakh for delivering wrong Evalia variant

Unable to understand what was the dealer smoking to deliver a lower model after taking full payment in the first place and then even having the guts to claim compensation for filing of a so called frivolous complaint. After having so much of hassles, would the customer still be ready to accept the product and what does roadworthy signify in this context.
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Old 5th March 2017, 03:44   #5
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Default re: Nissan dealer to pay Rs 3 lakh for delivering wrong Evalia variant

The dealer has already shown the lack of any scruples or shame. 'Roadworthy condition' leaves a lot of room to cheat the client all over again.

Should've been asked to deliver a brand new car + compensation, just to set an example.
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