Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


Reply
 
Thread Tools Search this Thread
Old 10th January 2018, 19:18   #451
Senior - BHPian
 
samaspire's Avatar
 
Join Date: Sep 2015
Location: Manipal / Udupi
Posts: 1,140
Thanked: 2,797 Times
Default Re: Video: Fake service done on my Baleno RS by Mandovi Motors!

Quote:
Originally Posted by dailydriver View Post
In a nutshell, one can still assume that the dog's tail which showed promises of straightening when this thread was HOT, has gone back to where it actually belongs. To expect it not to bend is just plain foolishness.
Dogs will be dogs. With the ever increasing volumes of Maruti Suzuki cars we can only expect this to happen a lot more times. The customer is helpless but we can help at least by naming and shaming the guilty dealers we know about.

So please mention the name and location of this dealer.
samaspire is online now   (3) Thanks Reply With Quote
Old 10th January 2018, 20:13   #452
BHPian
 
Join Date: Feb 2017
Location: KA 18/KA 02
Posts: 749
Thanked: 1,892 Times
Default Re: Video: Fake service done on my Baleno RS by Mandovi Motors!

Quote:
Originally Posted by paragsachania View Post
From your town... I am sure they have presence in Shimoga too?
Quote:
Originally Posted by AkMar View Post
...can you please name the dealership?
Quote:
Originally Posted by samaspire View Post
So please mention the name and location of this dealer.
It is Shruti Motors, Chikkamagaluru. As paragbhai rightly guessed, it is a dealership that has presence in Shimoga and Davanagere districts too.

Quote:
Originally Posted by paragsachania View Post
However, I am surprised if they can really do what they were discussing and if they really do, then you are not the only one they are conning.
This is just the tip of the proverbial iceberg. My con happened in the early days of my car ownership. Ignorant of the ways of the world, I raised a complaint. Except for a couple of phonecalls, nothing really happened. The experience made me wiser and I learnt not to touch the service centre even with a barge pole.

While a number of people know that they are being cheated, they keep quiet not knowing what to do. A lot many don't have the slightest idea of being conned. In the absence of consumer activism and because of the inherent compulsions of life in a small town, people keep quiet. Professionalism is scarce; everyone knows someone powerful and it takes just a phone call or two to find out where you live, where you park your car or which route you take to office daily. Locking horns with the manager, service advisor or the mechanic is just not worth it. Hence, people move on. The good thing is that Chikkamagaluru has two other MASSs and a few good FNGs too.

Escalating matters and fighting battles is not everyone's cup of tea. My friend, the Ertiga owner, too wouldn't think of complaining. Its just another day of business for him, although with a couple of black sheep.

It is in situations like these that I find our forum taking the less trodden and often mine-trapped path.

PS: Service woes aside, I am always in awe of the tolerance level of our cars. They survive the hanky panky of the service centres and manage to serve us with credit .
dailydriver is offline   (6) Thanks Reply With Quote
Old 17th January 2018, 09:31   #453
BHPian
 
shijanto4's Avatar
 
Join Date: Apr 2017
Location: Bengaluru
Posts: 71
Thanked: 45 Times
Default Re: Video: Fake service done on my Baleno RS by Mandovi Motors!

Quote:
Originally Posted by dailydriver View Post
It is in situations like these that I find our forum taking the less trodden and often mine-trapped path.
From reading through all these as well as my personal experience, one thing is clear - the network involved is so huge that the parent company has no control, whatsoever, on the actual staff in whose hands our cars end up! Though unfortunate, this is the truth as no car maker in India can really assure that a guy handling your car somewhere in some town will be honest and professional. Earlier this month, I was having a candid conversation with Varun Motors outlet manager (from where I purchased my car), and he was saying whenever they get customer complaints of a serious nature, they terminate the person in question when warning doesn't work, but the issue doesn't get resolved there since the new guy they recruit is also either as good as the previous one or prone to earning further customer complaints! He also says with similar jobs easily available after they get trained, nobody is really interested in being loyal. Maybe companies should invest in training on personality development as well rather than just skill development.

I was wondering why we, Team-BHP, being such a large and active community, don't start petitioning automobile manufacturers (something like what change.org does). I am sure all car makers in India are aware of this community and its influence on a large section of car owners/potential car buyers and wouldn't risk not attending to an issue raised by us. Instead of we just sharing information and knowledge here, we may be able to actually trigger some true actions/changes.

Last edited by shijanto4 : 17th January 2018 at 09:33.
shijanto4 is offline   (5) Thanks Reply With Quote
Old 23rd January 2018, 13:10   #454
Senior - BHPian
 
Dr.Naren's Avatar
 
Join Date: Dec 2015
Location: Manipal
Posts: 3,848
Thanked: 8,209 Times
Default Re: Video: Fake service done on my Baleno RS by Mandovi Motors!

I had been to service centre. They have put boards everywhere saying not to take pics or video
Attached Thumbnails
Video: Fake service done on my Baleno RS by Mandovi Motors!-img_20180123_130559.jpg  

Dr.Naren is online now   (9) Thanks Reply With Quote
Old 23rd January 2018, 14:31   #455
Distinguished - BHPian
 
saket77's Avatar
 
Join Date: Dec 2012
Location: Ranchi
Posts: 3,358
Thanked: 5,167 Times
Default Re: Video: Fake service done on my Baleno RS by Mandovi Motors!

Quote:
Originally Posted by Dr.Naren View Post
I had been to service centre. They have put boards everywhere saying not to take pics or video
And you took photographs of the same??

Hopefully, they have mended their ways before putting up this signboard.
saket77 is offline   (5) Thanks Reply With Quote
Old 23rd January 2018, 14:34   #456
Senior - BHPian
 
Dr.Naren's Avatar
 
Join Date: Dec 2015
Location: Manipal
Posts: 3,848
Thanked: 8,209 Times
Default Re: Video: Fake service done on my Baleno RS by Mandovi Motors!

Quote:
Originally Posted by saket77 View Post
And you took photographs of the same??


Quote:
Hopefully, they have mended their ways before putting up this signboard.
They are not hiding anything. Dealer told me that if we have any concerns, they will show CCTV footage.
Dr.Naren is online now   (1) Thanks Reply With Quote
Old 23rd January 2018, 14:36   #457
BHPian
 
heydj's Avatar
 
Join Date: May 2014
Location: Rotterdam/Delhi
Posts: 333
Thanked: 294 Times
Default Re: Video: Fake service done on my Baleno RS by Mandovi Motors!

Quote:
Originally Posted by Dr.Naren View Post
I had been to service centre. They have put boards everywhere saying not to take pics or video
What are they afraid off? If servicing is genuine then why not let videos be taken?
heydj is offline   (2) Thanks Reply With Quote
Old 23rd January 2018, 14:40   #458
BHPian
 
Ramon's Avatar
 
Join Date: Aug 2007
Location: Trivandrum
Posts: 236
Thanked: 419 Times
Default Re: Video: Fake service done on my Baleno RS by Mandovi Motors!

Quote:
Originally Posted by Dr.Naren View Post
I had been to service centre. They have put boards everywhere saying not to take pics or video
This is exactly the same board - with the blue and red border I saw at my service centre in Trivandrum.

Quote:
Originally Posted by Ramon View Post
.
2. Found a new board. " Photography and Videography inside the premises is strictly prohibited.. Talk about shooting the messenger.

So I think the board must be as per directions from Maruti.

Last edited by Ramon : 23rd January 2018 at 14:45.
Ramon is online now   (1) Thanks Reply With Quote
Old 23rd January 2018, 14:49   #459
BHPian
 
ROG_AK's Avatar
 
Join Date: Oct 2017
Location: Bangalore
Posts: 167
Thanked: 848 Times
Default Re: Video: Fake service done on my Baleno RS by Mandovi Motors!

Looks like they are putting up these boards everywhere except at the place where it happened. When I visited the service centre last month, there was no board of any sorts
ROG_AK is offline   Reply With Quote
Old 23rd January 2018, 15:03   #460
BHPian
 
AkMar's Avatar
 
Join Date: Apr 2007
Location: Mumbai
Posts: 932
Thanked: 1,399 Times
Default Re: Video: Fake service done on my Baleno RS by Mandovi Motors!

Quote:
Originally Posted by Dr.Naren View Post
I had been to service centre. They have put boards everywhere saying not to take pics or video
Found such boards at a Honda 2 wheeler service centre in Mumbai too! It looks like all manufacturers are doing this. Sad they chose to take this route of knee jerk reaction rather than fixing the rot in service centres
AkMar is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Mandovi Motors - Wilson Garden ajmat Indian Car Dealerships 10 19th August 2014 09:46
Bangalore: Feedback on Pratham vs Mandovi v1p3r Indian Car Dealerships 12 28th February 2010 23:37
Mandovi Motors - Incompetent supervisors zoombiee Indian Car Dealerships 30 9th March 2009 14:20
Maruti Alto LX - 25K kms service - Mandovi motors service charges-reg.. Vasuramanujam Indian Car Dealerships 5 16th February 2009 19:14
Fake people on the internet, What to be done? furioussphinx Shifting gears 36 5th October 2007 03:20


All times are GMT +5.5. The time now is 23:38.

Copyright 2000 - 2018, Team-BHP.com
Proudly powered by E2E Networks