Shaman Auto, Prabhadevi, MUMBAI - Team-BHP

abdriver2000 · 17th March 2007, 11:34

Hi Guys,

My Indica XETA is due for 2nd service. Does anyone know, how good is Shaman Auto at Prabhadevi in servicing Petrol Indicas?

Quick response would be appreciated.

Thanks,
abdriver2000

Mods please move this thread if it is in an inappropriate location. Thanks.

lamborghini · 17th March 2007, 12:08

Well,
we used to service our Palio from them and we service our fiesta from them too.
There have been some good reviews about their Honda dealership but the Ford and Fiat have left a bad taste.
On all the occasions the fiesta has gone for service, it was always returned late and more often than not, they couldn't solve minor problems, something which we were forced to do.
Even when servicing the Palio, sometimes it was returned without even a wash and hence we stopped servicing the Palio from them.

yogi1771 · 17th March 2007, 13:37

well i do service my fiesta at shaman ford and till date no probs whatsoever have received the car on time and till date all probs have looked into properly( keeping my fingers crossed

)

abdriver2000 · 17th March 2007, 20:04

Guys,

Thanks for your comments. Do you know how good their TATA service is? Especially for Petrol Indicas?

Do you have a good contact in there?

TC,
abdriver2000

abdriver2000 · 18th March 2007, 12:46

Quote:

Originally Posted by abdriver2000

Guys,

Thanks for your comments. Do you know how good their TATA service is? Especially for Petrol Indicas?

Do you have a good contact in there?

TC,
abdriver2000

I need to book a slot soon. Any more feedback would be highly appreciated.

abdriver2000 · 23rd March 2007, 17:01

I have booked Sunday 9.30am. Lets see how it goes. I will post my feedback once I am back.

typeOnegative · 23rd March 2007, 17:04

Quote:

Originally Posted by abdriver2000

I have booked Sunday 9.30am. Lets see how it goes. I will post my feedback once I am back.

On Sunday? Are they open then? I was under the impression that they are generally closed - you will be going to the Cotton green place right?

yogi1771 · 24th March 2007, 11:28

yeah shaman is open on sundays

abdriver2000 · 25th March 2007, 17:10

I went to Shaman Auto this morning. The place is wedged right between 2 slums near Sewri. They took the car into the service area and then told me to come after 2 days. The reason: we are having only 3 cars for service today, and our mechanics don't feel like coming today.

I asked them for a complaint book and they said it would be better if you speak to management when you come back tomorrow.

I was disgusted. It was the second time in a row that TATA provided excellent non-service.

Stranded on a Sunday, I decided to take a chance and called up a few other places.

Cadell Auto Service at Shivaji Park agree to take my car without an appointment. When I reached there, they had a few cars on the ramp. I had to wait for few minutes and then my car was taken in. The oil and filter was changed. They have a policy of changing everything in front of the customer.
Air filter was cleaned. PUC was done. Spray wash and the car was ready to roll.

All this in less than 90 minutes. No frills service. The bill was 802. They did not try and sell me a million items. And I was with the car throughout.

mohit333 · 6th June 2007, 11:30

I dont think there's any point going to SHAMAN on a sunday as they have only 2-3 service advisors coming and their staff is also not there in full strength. So if you have any problem in addition to the routine servicing, they will say their staff isnt there.

The location of the service centre is horrible. You always have the fear of hitting the small children roaming freely on the one lane road. This is their 3rd location. The were first @ worli, then lalbaug and now Sewree.

But all said and done, they are one of the most experienced people in servicing FIAT's in bombay. Have been getting my car serviced from them right from the beginning and havent had too many problems. The only thing affecting their quality I feel is the increasing load. I just hope they maintain their quality of service. Ive beeen going there for 3 years now and hence know the people there. But I feel that if we know the people @ the service centre, it always helps.

The contact nos for SHAMAN:

SHAMAN AUTO
Nr Amar Wire Rolling Mill, Sewree Cross Road, Off R A Kidwai Rd, Sewree(W), Mumbai-400 015

Tel# 24135252 ; 24 hr helpline - 9820355228

Regards

Mohit
Palio 1.2EL/Mar'04

Firebird · 6th June 2007, 17:03

My experience At Shaman has been good. I get Palio serviced at Shaman. They have given calls in past when the servicing was due. They have pick up and drop facility from Prabhadevi showroom, so no need to go directly to Cotton green.

GTO · 6th June 2007, 18:32

Ditto at this end. I had a very pleasant experience at Shaman when I gave them my Indigo for the 1st service. They also replaced the front left headlight (fogged) with no questions asked.

Quote:

Cadell Auto Service at Shivaji Park agree to take my car without an appointment.

Cadell auto is a petrol pump. I dont think my Indigo would be going there for services anytime soon.

abdriver2000 · 30th July 2007, 21:06

Sorry for the delayed response. Cadell Auto is a TASP and not a TASC. But I would prefer to go to a place which treats customer with care. If Shaman were overloaded or had little staff, they could have refused me an appointment instead of trying to bite off more than they could chew.

I will be going for my third service soon to Cadell.

17th March 2007, 11:34	#1 (permalink)
abdriver2000 BHPian Join Date: Feb 2004 Location: Mumbai Posts: 111 View My Garage	Shaman Auto, Prabhadevi, MUMBAI Hi Guys, My Indica XETA is due for 2nd service. Does anyone know, how good is Shaman Auto at Prabhadevi in servicing Petrol Indicas? Quick response would be appreciated. Thanks, abdriver2000 Mods please move this thread if it is in an inappropriate location. Thanks. Last edited by abdriver2000 : 17th March 2007 at 11:35.

17th March 2007, 12:08	#2 (permalink)
lamborghini Senior - BHPian Join Date: Apr 2004 Location: South Mumbai/Smithfield, RI, USA Posts: 2,652 View My Garage	Well, we used to service our Palio from them and we service our fiesta from them too. There have been some good reviews about their Honda dealership but the Ford and Fiat have left a bad taste. On all the occasions the fiesta has gone for service, it was always returned late and more often than not, they couldn't solve minor problems, something which we were forced to do. Even when servicing the Palio, sometimes it was returned without even a wash and hence we stopped servicing the Palio from them. __________________ ¢нєєяѕ ℓαмвσ lamborghinirules@gmail.com

17th March 2007, 13:37	#3 (permalink)
yogi1771 BHPian Join Date: Feb 2006 Location: mumbai Posts: 439	well i do service my fiesta at shaman ford and till date no probs whatsoever have received the car on time and till date all probs have looked into properly( keeping my fingers crossed)

6th June 2007, 17:03	#11 (permalink)
Firebird BHPian Join Date: Jul 2005 Location: Mumbai / EC1M 3NH Posts: 277 View My Garage	My experience At Shaman has been good. I get Palio serviced at Shaman. They have given calls in past when the servicing was due. They have pick up and drop facility from Prabhadevi showroom, so no need to go directly to Cotton green. __________________ Firebird _________________ Matiz SG - 2000 Sold Palio 1.6 Sport-2006 TEAM-BHP LEAGUE OF ORDINARY PEOPLE WITH EXTRAORDINARY RIDES

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17th March 2007, 20:04	#4 (permalink)
abdriver2000 BHPian Join Date: Feb 2004 Location: Mumbai Posts: 111 View My Garage	Guys, Thanks for your comments. Do you know how good their TATA service is? Especially for Petrol Indicas? Do you have a good contact in there? TC, abdriver2000

23rd March 2007, 17:01	#6 (permalink)
abdriver2000 BHPian Join Date: Feb 2004 Location: Mumbai Posts: 111 View My Garage	I have booked Sunday 9.30am. Lets see how it goes. I will post my feedback once I am back.

24th March 2007, 11:28	#8 (permalink)
yogi1771 BHPian Join Date: Feb 2006 Location: mumbai Posts: 439	yeah shaman is open on sundays

25th March 2007, 17:10	#9 (permalink)
abdriver2000 BHPian Join Date: Feb 2004 Location: Mumbai Posts: 111 View My Garage	I went to Shaman Auto this morning. The place is wedged right between 2 slums near Sewri. They took the car into the service area and then told me to come after 2 days. The reason: we are having only 3 cars for service today, and our mechanics don't feel like coming today. I asked them for a complaint book and they said it would be better if you speak to management when you come back tomorrow. I was disgusted. It was the second time in a row that TATA provided excellent non-service. Stranded on a Sunday, I decided to take a chance and called up a few other places. Cadell Auto Service at Shivaji Park agree to take my car without an appointment. When I reached there, they had a few cars on the ramp. I had to wait for few minutes and then my car was taken in. The oil and filter was changed. They have a policy of changing everything in front of the customer. Air filter was cleaned. PUC was done. Spray wash and the car was ready to roll. All this in less than 90 minutes. No frills service. The bill was 802. They did not try and sell me a million items. And I was with the car throughout.

6th June 2007, 11:30	#10 (permalink)
mohit333 Newbie Join Date: Mar 2007 Location: Mumbai Posts: 26	I dont think there's any point going to SHAMAN on a sunday as they have only 2-3 service advisors coming and their staff is also not there in full strength. So if you have any problem in addition to the routine servicing, they will say their staff isnt there. The location of the service centre is horrible. You always have the fear of hitting the small children roaming freely on the one lane road. This is their 3rd location. The were first @ worli, then lalbaug and now Sewree. But all said and done, they are one of the most experienced people in servicing FIAT's in bombay. Have been getting my car serviced from them right from the beginning and havent had too many problems. The only thing affecting their quality I feel is the increasing load. I just hope they maintain their quality of service. Ive beeen going there for 3 years now and hence know the people there. But I feel that if we know the people @ the service centre, it always helps. The contact nos for SHAMAN: SHAMAN AUTO Nr Amar Wire Rolling Mill, Sewree Cross Road, Off R A Kidwai Rd, Sewree(W), Mumbai-400 015 Tel# 24135252 ; 24 hr helpline - 9820355228 Regards Mohit Palio 1.2EL/Mar'04

30th July 2007, 21:06	#13 (permalink)
abdriver2000 BHPian Join Date: Feb 2004 Location: Mumbai Posts: 111 View My Garage	Sorry for the delayed response. Cadell Auto is a TASP and not a TASC. But I would prefer to go to a place which treats customer with care. If Shaman were overloaded or had little staff, they could have refused me an appointment instead of trying to bite off more than they could chew. I will be going for my third service soon to Cadell.