Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


Reply
 
Thread Tools Search this Thread
Old 23rd October 2007, 00:44   #1
BANNED
 
Join Date: Nov 2006
Location: London
Posts: 5,012
Thanked: 147 Times
Default Ridiculous Service...

ok guys...

i went to a certain SHAMAN ford dealer to test drive the fiesta diesel and the fusion diesel and this is what i got...


i entered the dealership and asked if they could make a place for my car so that i could park it...first they said NO..yea can u believe it..they actually said no..
and then after a lot of deliberation they let me park in their compound...

then came the time for seeing and TDing the cars...so they made me take my car out...then they took out one fusion...well and good...then the guy who i was dealing with got into a fight with the dealer owners driver in which they both started giving each other "mother" and "sister" gallis...

then i got soo frustrated that i took my car out and parked it in some galli which was like 50 m. away and came walking...the two of them were still at it...so i became moderator and asked if we could actually go for the TD...finally we left....and what do i see....kms left for the amount of fuel left was shown as 4 km...yes 4 km...so i told him so...and guess the reply..."woh ac mat use karo aap"....so i decided that it was best to cut it short and go back to the dealership and get the hell out of there....

so i did...and that was the end of it...I AM NEVER GOING BACK TO THAT SHAMAN DEALERSHIP AGAIN....


cheers,
cyrus...
Cyrus43 is offline   Reply With Quote
Old 23rd October 2007, 00:58   #2
BHPian
 
AnniHilat0R's Avatar
 
Join Date: Sep 2007
Location: Navi Mumbai
Posts: 232
Thanked: 22 Times
Default

Really sad that you had to go bare such an irritating service. Really surprises me that a potential customer is given such a treatment. Spoils the brand name of the company and also creates bad impression about the future service for the vehicle.
AnniHilat0R is offline   Reply With Quote
Old 23rd October 2007, 01:12   #3
Senior - BHPian
 
Nitin's Avatar
 
Join Date: May 2006
Location: Houston, Texas
Posts: 3,301
Thanked: 9 Times
Default

Such characters!! Wonder who puts these guys on the job..
Nitin is offline   Reply With Quote
Old 23rd October 2007, 01:50   #4
Senior - BHPian
 
1100D's Avatar
 
Join Date: Jun 2006
Location: Calcutta
Posts: 4,178
Thanked: 2,357 Times
Default

Put a note on the Ford India cust service website.

custmail@ford.com

They will not only give you your Test Drive but will also polish your shoes if you need them to.
1100D is online now   Reply With Quote
Old 23rd October 2007, 02:02   #5
BANNED
 
Join Date: Nov 2006
Location: London
Posts: 5,012
Thanked: 147 Times
Default

thank you..but naah forget it..i was doing some research and thus went for a TD..if it will get through..i will anounce it to you all...just hope it happens..
Cyrus43 is offline   Reply With Quote
Old 23rd October 2007, 02:25   #6
LLL
BHPian
 
Join Date: Mar 2005
Location: Delhi
Posts: 634
Thanked: 2 Times
Default

Quote:
Originally Posted by CYRUS43 View Post
thank you..but naah forget it..i was doing some research and thus went for a TD..if it will get through..i will anounce it to you all...just hope it happens..
good strategy to let the situation remain as it is. Like you more potential customers will go away from this dealer and that will hurt him really bad. No point in wasting your time trying to improve his service. He will gain a few customers but you are not going to gain anything (as u can go to other dealers).
LLL is offline   Reply With Quote
Old 23rd October 2007, 02:40   #7
Senior - BHPian
 
1100D's Avatar
 
Join Date: Jun 2006
Location: Calcutta
Posts: 4,178
Thanked: 2,357 Times
Default

Quote:
Originally Posted by LLL View Post
good strategy to let the situation remain as it is. Like you more potential customers will go away from this dealer and that will hurt him really bad. No point in wasting your time trying to improve his service. He will gain a few customers but you are not going to gain anything (as u can go to other dealers).

But he will remain with a bad impression not only on the dealer but the brand as well. Most importantly the Brand itself will not know the point at which things are going wrong from them.
1100D is online now   Reply With Quote
Old 23rd October 2007, 08:07   #8
Senior - BHPian
 
Join Date: Sep 2007
Location: New Delhi
Posts: 3,083
Thanked: 252 Times
Default

Quote:
Originally Posted by 1100D View Post
Most importantly the Brand itself will not know the point at which things are going wrong from them.
Serve them right for their lackadaisical attitude!! It is very much their business to regularly check out their dealers.
anupmathur is offline   Reply With Quote
Old 23rd October 2007, 09:17   #9
Distinguished - BHPian
 
phamilyman's Avatar
 
Join Date: Jul 2007
Location: Gurgaon
Posts: 5,601
Thanked: 3,451 Times
Default

Quote:
Originally Posted by anupmathur View Post
Serve them right for their lackadaisical attitude!! It is very much their business to regularly check out their dealers.
Yes, it is true that they can't rein in their dealers completely, as all of them have good connections, but the least they can do is to keep sending mystery shoppers to ascertain the fate of the hapless consumer!
phamilyman is offline   Reply With Quote
Old 23rd October 2007, 09:29   #10
Newbie
 
kums20's Avatar
 
Join Date: Oct 2007
Location: Pune
Posts: 13
Thanked: 0 Times
Unhappy

But there is a practical difficulty in finalizing a dealer. Because there are only two or three dealers in every city. And all are equally bad! In that sense, each dealer has a very good track for complaints, bad services and consumer court cases. But no other way. One has to compromise somwhere go with the "better" dealer.
kums20 is offline   Reply With Quote
Old 8th November 2007, 06:09   #11
Senior - BHPian
 
lamborghini's Avatar
 
Join Date: Apr 2004
Location: Mumbai
Posts: 4,634
Thanked: 1,260 Times
Default

I am pretty surprised.
I have started getting quite good service from them whenever i go there. One of the sales guys actually knows my face and helps me out in any way.
lamborghini is online now   Reply With Quote
Old 8th November 2007, 08:51   #12
Distinguished - BHPian
 
Sam Kapasi's Avatar
 
Join Date: Jul 2005
Location: Mumbai (but wat
Posts: 6,989
Thanked: 1,452 Times
Default

It happens. A bad moment, a bad apple in the staff and the brand name is spoilt.
I would really recommend dropping a line to the company detailing your poor experience. The results will be (hopefully) beneficial to all.
Sam Kapasi is offline   Reply With Quote
Old 8th November 2007, 09:34   #13
Senior - BHPian
 
vkochar's Avatar
 
Join Date: Aug 2006
Location: Delhi / Agra / London
Posts: 2,031
Thanked: 214 Times
Default

Bad Really !! A prospective customer turned back because of the attitude of 2 silly morons working there. Write a mail to Ford Customer Care - I am sure they will take some action against Shaman.
vkochar is offline   Reply With Quote
Old 12th November 2007, 11:35   #14
Team-BHP Support
 
benbsb29's Avatar
 
Join Date: Nov 2006
Location: Brisbane
Posts: 8,017
Thanked: 3,467 Times
Default

Quote:
Originally Posted by anupmathur View Post
Serve them right for their lackadaisical attitude!! It is very much their business to regularly check out their dealers.
As a probable customer, it is also one's duty to let the parent company know when and where things are going wrong.

If some brat comes and scribbles on your car, tell me you wont complain about the kid to his parents, and would also not do anything to teach him a lesson. You can very well assume its his parents damned responsibility to teach him how to behave, OR <need i repeat what i have said above>?

Hope you got my point, buddy.
benbsb29 is online now   Reply With Quote
Old 12th November 2007, 12:20   #15
Senior - BHPian
 
Join Date: Sep 2007
Location: New Delhi
Posts: 3,083
Thanked: 252 Times
Default

Quote:
Originally Posted by benbsb29 View Post
If some brat comes and scribbles on your car, tell me you wont complain about the kid to his parents, and would also not do anything to teach him a lesson.
Hope you got my point, buddy.

Sorry, I disagree.
A car dealership is not the same as 'minors' whose basic education is very much incomplete at that stage.
If a manufacturer cannot make proper appraisal of it's dealers as an ongoing process, it means they are either lakadaisical or something much worse.
Hope you get my point, buddy!
anupmathur is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Ajay Devgan, Sun Film and the Mumbai Police. Ridiculous! vinair Street Experiences 18 27th August 2013 13:05
Ridiculous! Waiting in a petrol pump queue on the eve of a price hike GTO The Indian Car Scene 189 29th June 2012 17:25
Ridiculous court ruling : Court fines Tata because of "missing" features Racer_X The Indian Car Scene 31 30th September 2011 11:51
Totally Ridiculous VTEC11 Shifting gears 7 6th May 2004 02:37
Ridiculous Santro Xing ad Dippy The Indian Car Scene 7 19th March 2004 19:52


All times are GMT +5.5. The time now is 17:20.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks