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Old 31st August 2017, 17:59   #16
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Originally Posted by glenmz View Post
I had taken the car to Metro Ford St Marks road for service. I have been told that this facility would be shut on a month. Their other centers are at Lingarajapuram and Yeshwantpur which are quite far for me. The service experience has been decent at St Marks road center and since its close to MG road etc, its easier to spend time here while the vehicle is in for quick repairs. Sad Move.
Visted Metro Ford St Marks road today for a scheduled service. They currently have only 30% staff, rest have moved to other centers and this place would close down in the next 10 days. The current location will be developed into commerical office space or a mall. Suggest not to take your vehicles to this center for any major repairs. Infact this time the SA did not recommend wheel balancing and alignment, may be the equipment has been moved.
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Old 6th March 2018, 13:05   #17
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I had sent my Figo Automatic for 3rd general service yesterday afternoon to Metro Ford Yeshwantpur. The car is not used regularly (maximum 4000 kms a year) but i get it serviced regularly, other than a minor rattle on the dashboard i don't have any issues with the car. I tried talking to the SA over phone around 4PM, to which he said he is off duty and will talk tomorrow.

I went to sleep pretty late last night (around 4AM). I get a call from an unknown number at 6AM in the morning which i did not answer and another called almost immediately which i did answer, it was the SA from Metro Ford asking me what are the issues in the car , i got super pissed and asked him whether he is in his senses to call customer at 6AM and hung up, thanks to this guy i could not go back to sleep and now have a massive headache.

I called the SA back at 11:30AM and asked him why did he call me at 6AM, to which he said " Sir, we call all our customers (at 6AM) who drop cars after 2PM previous day. This is a policy our management has told us to follow and we have been doing same since years ”. I told him do not service the car, i will get it picked up. I don't even know how to react with such stupid people.

I have owned 10 cars till date, i have seen the good and bad after sales but not stupid after sales like this one.
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Old 7th March 2018, 17:10   #18
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Default Re: Feedback on service of Metro Ford, Bangalore

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Originally Posted by sansvk View Post
Visted Metro Ford St Marks road today for a scheduled service. They currently have only 30% staff, rest have moved to other centers and this place would close down in the next 10 days. The current location will be developed into commerical office space or a mall. Suggest not to take your vehicles to this center for any major repairs. Infact this time the SA did not recommend wheel balancing and alignment, may be the equipment has been moved.
St.Marks road branch is now closed. You have to visit Palace cross road or Hesaraghatta road. They have a quick lane facility at Yeshavanthpura. I found their service levels quite okay. Found Cauvery Ford and Elite to be much better though. There is PPS ford opened at Kasturba road, not sure where their service center is located.

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Old 7th March 2018, 17:35   #19
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Default Re: Feedback on service of Metro Ford, Bangalore

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Originally Posted by mjumrani View Post
I had sent my Figo Automatic for 3rd general service yesterday afternoon to Metro Ford Yeshwantpur. The car is not used regularly (maximum 4000 kms a year) but i get it serviced regularly, other than a minor rattle on the dashboard i don't have any issues with the car. I tried talking to the SA over phone around 4PM, to which he said he is off duty and will talk tomorrow.

I went to sleep pretty late last night (around 4AM). I get a call from an unknown number at 6AM in the morning which i did not answer and another called almost immediately which i did answer, it was the SA from Metro Ford asking me what are the issues in the car , i got super pissed and asked him whether he is in his senses to call customer at 6AM and hung up, thanks to this guy i could not go back to sleep and now have a massive headache.

I called the SA back at 11:30AM and asked him why did he call me at 6AM, to which he said " Sir, we call all our customers (at 6AM) who drop cars after 2PM previous day. This is a policy our management has told us to follow and we have been doing same since years ”. I told him do not service the car, i will get it picked up. I don't even know how to react with such stupid people.

I have owned 10 cars till date, i have seen the good and bad after sales but not stupid after sales like this one.
I understand your frustration and trust me I wouldn't have been ok with a call at 6am from the SA as well but I think it's a bit harsh treatment IMO.

I called Metro Ford last week, booked an appointment and dropped the car at 2pm. I asked the SA first what time he opens just in case I could go earlier. I was taken aback when he told me we start at 6am!! I asked him why and he said they have extended the service times so customers can come drop the cars before going to work. That way they don't get late for their office since we open earlier to take the car in for service.

I don't like pick up / drop as that personal interaction with SA is not there. So I went myself at 1pm, dropped the car and came back to office by Metro to Jaynagar and then Uber to E-city.

Since I explained the work to them personally, they told me that work would start mostly next day and car would be ready by lunch time. The SA called me at 8pm same day and updated me on the progress. Next day again he called me to get approval of a relay change. I left home at 2pm, took a Metro and picked up the car at 4pm.
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Old 27th April 2018, 15:48   #20
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Default Re: Feedback on service of Metro Ford, Bangalore

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There is PPS ford opened at Kasturba road, not sure where their service center is located.

Has anybody been to new shops like PPS ford for service at Domlur? Any feedback?

Last edited by Thilak29 : 27th April 2018 at 15:49.
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Old 12th June 2018, 12:46   #21
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Default Re: Feedback on service of Metro Ford, Bangalore

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Has anybody been to new shops like PPS ford for service at Domlur? Any feedback?
Got our Figo serviced this weekend on Saturday at PPS Ford in Domlur. This was my second time at this service center. Its located deep inside a residential layout and you have to use GMaps to locate it.
Had scheduled an appointment with them for 10.30am. Reached the place by 10.10am and they immediately took the car in. There were 5-6 cars already inside the service bay. I saw a lot of people with white coloured Ford branded shirts. I was aware that all SAs of Ford wore a pale blue Ford branded shirt. So thought that these guys were from Ford itself. However didnt get a chance to interact with them much as they were pretty busy.

Anyway the mechanics started work on the car immediately when I mentioned 20k service to the SA. (I actually only wanted oil change with filter and air filter change). They started work even without a job sheet. While creating the job sheet my SA noticed that the 20k service was already done earlier and so a full service would count as the 30k km service. I asked if only engine oil, oil filter and air filter could be changed. So my SA changed the job to a general checkup and added the oil and air filter jobs to it.

Was offered a cup of coffee and asked to wait in the waiting lounge. But I said I wanted to be in the service bay. Was next to the car for the whole service part. Was told many times that customers are not allowed etc. But I just said "If you don't have a problem then I don't have a problem". Liked the way the mechanics went about doing the checks. They actually verified everything mentioned on the vehicle health card. Was pleasantly surprised to see them using Vernier calipers and Tread depth gauges to check the brake pad thickness, disc rotor thickness and tread depth. Lathangi in Bannerghatta road used to make-do with a faded and worn out metal ruler

Then they raised the car on the lift and drained the oil in a can. They removed the wheels and cleaned and brakes. They used some kind of spray on the rear drums. I was not sure what it was. Engine oil was filled after drawing it out with a hand-cranked pump from a Castrol drum (Lathangi used to have overhead oil dispensers). I noticed a misalignment of the front bumper and the left headlamp which was promptly fixed. I even told them about the headlamp reflector discoloration issue which was reported sometime back in a thread here. They inspected and found the problem however they had no clue. They said they'll raise the issue with Ford about a warranty claim (the car is out of warranty already).

We had got the 3M under-chassis coating done. But I couldn't carry the card which mentioned the free inspection and touch-up every 6 months. When the car was raised we noticed that the coating was scratched in two places (Bangalore on-road mini hills to blame). They asked the 3M guys to touch-up who did it promptly. Then we went for a short road test (not of much use as they only drive around narrow residential streets).

I asked for AC duct cleaning which had started to stink when on outside air mode. They told me that 3M is not approved by Ford for this job (some issue with the specific chemical used by 3M which causes issues with the evaporator) and hence would be done by some company called Waxol (not-sure of the exact name). They charged 750 for the job. I gave the go-ahead for it. Then the vehicle was sent for cleaning (water-less wash) and the AC cleaning. Settled the bill and was out by 1pm. The SA repeatedly asked me to rate him well when I get the service feedback call from Ford as it would help him in his job.

Overall I would rate the experience as satisfactory. The SA did try to sell the engine bay polishing and rat repellent coating but I refused it saying I dont have a rat problem at my apartment. He didn't push further. Most of the little things were attended to promptly without any questions. Many people would come and check with me once in a while and asked for refreshments. Was even asked if I wanted to have lunch arranged

So I would rate the service experience a good 8/10. However I wonder if it was because of me being present there with the vehicle the whole time. Not sure about the service experience of people who opt for the pick-up and drop facility. But I would definitely recommend this service center.
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