Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


Reply
 
Thread Tools Search this Thread
Old 12th February 2008, 15:58   #1
BHPian
 
Join Date: Jan 2005
Location: Bangalore
Posts: 160
Thanked: Once
Unhappy Trident Hyundai Bangalore - Using new customer car for Test drive

This morning we requested for the Test drive of i10 from Trident Hyundai. Around 30 min later than the scheduled time, the car arrived in Bright red color - fully loaded.

After initial explaining by the marketing guy, I took the car for a drive and noticed that the speedometer is showing zero km when I am in 4th gear. When I asked him, he said blatantly that they have disconnected the ODO because it is a new car.

That means, they take the brand new cars for test drives!!?.. I have serious thoughts in booking my car from Trident now.. I dont have confidence whether the car is really new OR few 100/1000 km old abused during Test drives..
shankaranand is offline   Reply With Quote
Old 12th February 2008, 15:59   #2
Senior - BHPian
 
amtak's Avatar
 
Join Date: Oct 2006
Location: Mumbai - The city of Sea Link!!!
Posts: 2,782
Thanked: 342 Times
Default

Was there "test drive" or Catch the I return somewhere on the body? If not then the chances are it belongs to some unsuspecting customer.

EDIT: Mods, kindly move it to the test drive/Dealership reviews section.
amtak is offline   Reply With Quote
Old 12th February 2008, 16:02   #3
Team-BHP Support
 
Eddy's Avatar
 
Join Date: Apr 2007
Location: Delhi
Posts: 7,398
Thanked: 4,667 Times
Default

Unfortunately, this is a common practice across most of the dealers. And it can get worse ---> http://www.team-bhp.com/forum/street...un-really.html (Run In : Really?)
Eddy is online now   Reply With Quote
Old 12th February 2008, 16:11   #4
Senior - BHPian
 
greenhorn's Avatar
 
Join Date: Apr 2007
Location: TN-14
Posts: 6,833
Thanked: 1,310 Times
Default

ask for a colour/variant which isnt in stock, and pick it up from the truck when they unload it !
greenhorn is offline   Reply With Quote
Old 12th February 2008, 16:16   #5
Senior - BHPian
 
snaronikar's Avatar
 
Join Date: Jun 2007
Location: Bengaluru
Posts: 2,845
Thanked: 23 Times
Default

Quote:
Originally Posted by shankaranand View Post
That means, they take the brand new cars for test drives!!?.. I have serious thoughts in booking my car from Trident now.. I dont have confidence whether the car is really new OR few 100/1000 km old abused during Test drives..
Unfortuantely, this is the real scene in India right now. There are a couple of threads already raised by t-bhpians complaining about the dealers using the customers cars (their cars) for TD. BTW, did you check the reading on odo?
snaronikar is offline   Reply With Quote
Old 12th February 2008, 16:23   #6
BHPian
 
praJEEP's Avatar
 
Join Date: Aug 2007
Location: Bengaluru
Posts: 537
Thanked: 3 Times
Default

Quote:
Originally Posted by snaronikar View Post
Unfortuantely, this is the real scene in India right now. There are a couple of threads already raised by t-bhpians complaining about the dealers using the customers cars (their cars) for TD. BTW, did you check the reading on odo?
As shankar says the odo is disconnected from the word GO, by seeing the car shankar assumes that it is used for 100/1000kms. so where's the odo reading coming from huh ?

EDIT : thanks eddy for pointing out.

Last edited by praJEEP : 12th February 2008 at 16:28. Reason: deleted the OT post (line)
praJEEP is offline   Reply With Quote
Old 12th February 2008, 16:25   #7
Team-BHP Support
 
Eddy's Avatar
 
Join Date: Apr 2007
Location: Delhi
Posts: 7,398
Thanked: 4,667 Times
Default

Quote:
Originally Posted by praJEEP View Post
As shankar says the odo is disconnected from the word GO, by seeing the car shankar assumes that it is used for 100/100kms. so where's the odo reading coming from ?

OT : congrats on your 1000th run as bhpian to senior bhpian
Not yet. You need to be 1000 posts AND one year old on the forum for that
Eddy is online now   Reply With Quote
Old 12th February 2008, 16:35   #8
Senior - BHPian
 
Join Date: Feb 2004
Location: Mumbai
Posts: 3,717
Thanked: 425 Times
Default

It's not just India, this is a common practice all over the world.

When I was in Canada, the GM (Pontiac, Buick, GMC) dealership always used brand new cars from their lot for test drives. During the sales training they used to tell us to ask the prospective customer what features he wants in his new car and then take that exact car out for a test drive to impress the prospect. In fact, even new recruits were encouraged to test drive their new cars to get a hang of the product they were going to sell and most of the recruits went wild on these test drives.

The VW dealership was a little better. They had demo cars but if demo's were not avaliable we were free to drive out a brand new car from the lot for test drive. Of course, VW had the advantage of having very few carlines as opposed to GM but nevertheless it's still commendable.

Last edited by amit : 12th February 2008 at 16:42.
amit is offline   Reply With Quote
Old 12th February 2008, 16:40   #9
Senior - BHPian
 
snaronikar's Avatar
 
Join Date: Jun 2007
Location: Bengaluru
Posts: 2,845
Thanked: 23 Times
Default

Quote:
Originally Posted by praJEEP View Post
As shankar says the odo is disconnected from the word GO, by seeing the car shankar assumes that it is used for 100/1000kms. so where's the odo reading coming from huh ?

EDIT : thanks eddy for pointing out.
I'am asking the km reading on odo. If it is 100 kms, then we can assume the car is new and not a customers car. But if it is 1000 kms, then, it maybe a customer's car which would hve come for service OR it might be a TD car which will be sold later. This is the experience of some BHPians who have shared in this forum.
snaronikar is offline   Reply With Quote
Old 12th February 2008, 18:44   #10
BHPian
 
blorebuddy's Avatar
 
Join Date: Apr 2007
Location: Bangalore
Posts: 400
Thanked: 40 Times
Default

I think not all the dealers are doing this.
When I test drove Swift from RNS motors they had a dedicated vehicle. How I am saying this because they their stickers all over the car (side doors, bonnet)

This I have seen in the other cars they had also (SX4, Wagon R etc)

Noticed the same thing with dealer in the ORR (PRATHAM?) many cars with dealer name and details.
blorebuddy is offline   Reply With Quote
Old 12th February 2008, 18:59   #11
BHPian
 
Join Date: Jul 2007
Location: Hyderabad
Posts: 115
Thanked: 14 Times
Default

It is common now a days. I also took Test drive of Santro which was not marked as TD vehicle and its ODO was disconnected. The car was brand new though. I did not ask the dealer about the odo being disconnected. But when he did not give me enough discounts I told him I don't want to buy a car in which the ODO doesn't work in a brand new car !
naughtyfaction is offline   Reply With Quote
Old 12th February 2008, 20:05   #12
Distinguished - BHPian
 
Mpower's Avatar
 
Join Date: Mar 2005
Location: Bangalore
Posts: 10,432
Thanked: 1,682 Times
Default

Quote:
Originally Posted by amit View Post
It's not just India, this is a common practice all over the world.

When I was in Canada, the GM (Pontiac, Buick, GMC) dealership always used brand new cars from their lot for test drives. During the sales training they used to tell us to ask the prospective customer what features he wants in his new car and then take that exact car out for a test drive to impress the prospect. In fact, even new recruits were encouraged to test drive their new cars to get a hang of the product they were going to sell and most of the recruits went wild on these test drives.
But did they ever disconnect the odo for that?? I ahave see a lot of youngsters driving around in expensive Caddys and Jags with dealer plates on the weekends.
Mpower is offline   Reply With Quote
Old 13th February 2008, 11:32   #13
Senior - BHPian
 
aaggoswami's Avatar
 
Join Date: May 2007
Location: Vadodara
Posts: 4,674
Thanked: 1,426 Times
Default This is the general trend

This is the general trend. Here in my city also the odometer of test drive vehicles were disconnected. But the cars had stickers of "Demo Vehicles" and so I dont think that the demo vehicles did belong to any other customer.
aaggoswami is offline   Reply With Quote
Old 13th February 2008, 13:59   #14
Senior - BHPian
 
DieselFan's Avatar
 
Join Date: Mar 2007
Location: Bangalore
Posts: 1,570
Thanked: 233 Times
Default

Stickers can be removed and the car cleaned up and can be sold to an unsuspecting/Naive customer. I like Maruti in this aspect. Every car I have test driven in 2-3 dealership were TD cars with ODO showing at least a 1000 + KM on them.

Last edited by DieselFan : 13th February 2008 at 14:03.
DieselFan is offline   Reply With Quote
Old 13th February 2008, 14:17   #15
Team-BHP Support
 
tsk1979's Avatar
 
Join Date: Feb 2005
Location: New Delhi
Posts: 22,953
Thanked: 15,638 Times
Default

When I test drove the verna the car was apparently a customer car and not a demo car. I called up Hyundai and complained, they reverted back that the dealer has been taken to task as dealers are supposed to use Employee or Dealer cars.
HMP in Delhi test drive was in a sales manager's car.
He went along with us, and the car had done 30K kms.
tsk1979 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Trident Hyundai Kalyan Nagar fraud - Charges me for spark plugs in a diesel car! micraft Indian Car Dealerships 57 1st May 2016 09:13
Trident Hyundai, Bangalore satyamenon Indian Car Dealerships 97 2nd December 2015 06:29
Hyundai Verna VGT: 50000 kms in 5 years. Pleasant experience at Trident Hyundai SantoshPV Long-Term Ownership Reviews 1 25th June 2013 14:50
Trident Hyundai, Bangalore rishia Indian Car Dealerships 6 5th February 2009 18:30


All times are GMT +5.5. The time now is 14:15.

Copyright ©2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks