Pathetic Service by Hero Honda Max Motors Bangalore - Team-BHP

ashwinsid · 14th February 2008, 14:52

Hello.

I bought a Hero Honda Passion Plus Motorcycle in August 2004 at Ravi Motors, Tumkur.

Since then I have been tortured by your after sales service.

I gave my bike for service at Max Motors, Rajkumar Road. These people are devils agents. When I gave my bike for service, everything was perfect. I gave it only as per the mileage plan that every 2-3000 Kms, it has to be serviced.

But when I got my bike back from service, i went for a test drive and found that the chain was making a lot of noise. I went back to service centre and after 30 minutes, one guy came and told Chain Sprocket is broken and I have to pay Rs.650 if I want it repaired. I told him that when I gave the bike for service it was perfect. He then called his manager and he started shouting at me. He said that they do only those repairs that I mention in job card. I told him that before service chain sprocket was perfect and now after the service the chain sprocket is broken. The manager shouted that they only do minor adjustments and its not their fault and asked me to take my bike and leave.

Though I was tempted to escalate the issue, it was at 11.45 in the morning and I had left all my other work and was waiting there.

Can you kindly inform me what gave Hero Honda, the inspiration to provide such pathetic service? Did I ever refuse to pay for the service? Did I ever demand my bike to be returned in minutes? All I wanted was the faulty parts to be rectified and the bike to serviced to good condition so that my drive will be smooth.

But Hero Honda only wants to retain their Worlds No1 slot (I doubt that) and they do not care how the customers and their bikes are treated once Hero Honda gets money.

I will surely recommend all my friends to not go for Hero Honda Bikes. And those friends who have bought Hero Honda already, I will recommend some private garage than authorised centres.

Hero Honda, your service is pathetic. Never again will I give my bike for service at authorised centres and I am planning to sell my bike.

Never give bike for servicing here: MAX MOTORS
#2/6, Dr. Raj Kumar Road,
III Stage, Rajajinagar
Bangalore - 560 010
IN
M A X* -* M O T O R S

mithun · 18th February 2008, 15:47

Sorry to hear about you experience.

Why can't you write to HH ?

14th February 2008, 14:52	#1 (permalink)
ashwinsid BHPian Join Date: Feb 2008 Location: Bangalore Posts: 98	Pathetic Service by Hero Honda Max Motors Bangalore Hello. I bought a Hero Honda Passion Plus Motorcycle in August 2004 at Ravi Motors, Tumkur. Since then I have been tortured by your after sales service. I gave my bike for service at Max Motors, Rajkumar Road. These people are devils agents. When I gave my bike for service, everything was perfect. I gave it only as per the mileage plan that every 2-3000 Kms, it has to be serviced. But when I got my bike back from service, i went for a test drive and found that the chain was making a lot of noise. I went back to service centre and after 30 minutes, one guy came and told Chain Sprocket is broken and I have to pay Rs.650 if I want it repaired. I told him that when I gave the bike for service it was perfect. He then called his manager and he started shouting at me. He said that they do only those repairs that I mention in job card. I told him that before service chain sprocket was perfect and now after the service the chain sprocket is broken. The manager shouted that they only do minor adjustments and its not their fault and asked me to take my bike and leave. Though I was tempted to escalate the issue, it was at 11.45 in the morning and I had left all my other work and was waiting there. Can you kindly inform me what gave Hero Honda, the inspiration to provide such pathetic service? Did I ever refuse to pay for the service? Did I ever demand my bike to be returned in minutes? All I wanted was the faulty parts to be rectified and the bike to serviced to good condition so that my drive will be smooth. But Hero Honda only wants to retain their Worlds No1 slot (I doubt that) and they do not care how the customers and their bikes are treated once Hero Honda gets money. I will surely recommend all my friends to not go for Hero Honda Bikes. And those friends who have bought Hero Honda already, I will recommend some private garage than authorised centres. Hero Honda, your service is pathetic. Never again will I give my bike for service at authorised centres and I am planning to sell my bike. Never give bike for servicing here: MAX MOTORS #2/6, Dr. Raj Kumar Road, III Stage, Rajajinagar Bangalore - 560 010 IN M A X* -* M O T O R S

18th February 2008, 15:47	#2 (permalink)
mithun Senior - BHPian Join Date: Jan 2006 Location: Cochin/B'lore(Land of Speed-breakers) Posts: 1,548 View My Garage	Sorry to hear about you experience. Why can't you write to HH ? __________________ Hold fast to dreams, for if dreams dry, life is a broken-winged bird that cannot fly.

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