Chevrolet Optra 60K service at Triumph motors, Delhi - Page 2 - Team-BHP

ashthedivx · 22nd February 2008, 15:58

Wrote a nice mail to General Motors yesterday morning.

Response came till yesterday evening

Dear Mr. XXXXXX,

We are in receipt of your email message concerning your experience at our enfranchised dealership, M/s Triumph Motors, Delhi.

We have gone through content of your e-mail and at the outset we appreciate your diligence in sharing your experience as a valuable feedback. Based on your e-mail message, we are currently looking into the details of this matter and investigating the same with the concerned authorities at M/s Triumph Motors. Based on your e-mail message, we are advising Service Manager, Triumph Motors, to immediately to get in touch with you and provide you with necessary assistance and clarification on the subject matter.

Further, as an immediate action we are highlighting this issue to our Zonal Afterslaes Office, for their intimation and necessary intervention at the indicated areas.

We thank you for writing into us and giving us the opportunity to be of assistance.

Warm regards

XXXXXXXXXXXX

Customer Assistance Center
General Motors India, Gurgaon
Fax No - XXXXX
E- mail - XXXXX at gm.com
GM BuyPower

24X7 Customer Care Help Desk : 30308080

Might be going to pickup the veichle today evening.

HappyWheels · 22nd February 2008, 16:06

mmm.. when the Service Manager said that he will get it sorted out, my take is that your mail to GM and their follow up might have cause some unwanted friction.

regardless, this is your hard earned money we are talking about and you have every right to search every avenue's for the right resolution.

hope you get ur vehicle with all issues sorted out.

vasudeva · 23rd February 2008, 11:06

Good that you received a prompt reply. Let us know how it worked out.

vasudeva · 23rd February 2008, 11:06

Good that you received a prompt reply. Let us know how it worked out.

vasudeva · 23rd February 2008, 11:10

Good that you got a prompt reply. Let us know how it worked out.

ashthedivx · 26th February 2008, 22:04

Finally i got the car on the 23rd Feb morning, works manager seems to be very helpful after the mail. Though the billed amount including went > 18K but still it looks fine as every major thing seems to be replaced.

PS: Was out on an urgent official tour to south, will post the further details in morning.

ashthedivx · 27th February 2008, 09:32

Major Bill Details @ 60K service

Engine Flush - 506 Rs
Fuel Filter - 183 Rs
Air Filter - 327 Rs
Engine oil 3.75 Lt - 516 Rs
V-Belt - 610 Rs
Tensioner - 1344 Rs
Tensioner Timing Belt - 3003 Rs
Water Pump - 2602 Rs
Timing Belt - 1347 Rs
Thermostat Housing - 524 Rs
Coolant - 746 Rs
Pulley Idler - 1126 Rs
Spark Plugs - 238 Rs
Paid Service - 625 Rs
Extra Labour - 2535 Rs
Total ( - 10% Labour Discount) 18250 Rs

I do felt it is on higher side, but quantity of work done i zipped my mouth and paid the amount.

22nd February 2008, 15:58	#16 (permalink)
ashthedivx BHPian Join Date: Feb 2007 Location: Delhi Posts: 415	Wrote a nice mail to General Motors yesterday morning. Response came till yesterday evening Dear Mr. XXXXXX, We are in receipt of your email message concerning your experience at our enfranchised dealership, M/s Triumph Motors, Delhi. We have gone through content of your e-mail and at the outset we appreciate your diligence in sharing your experience as a valuable feedback. Based on your e-mail message, we are currently looking into the details of this matter and investigating the same with the concerned authorities at M/s Triumph Motors. Based on your e-mail message, we are advising Service Manager, Triumph Motors, to immediately to get in touch with you and provide you with necessary assistance and clarification on the subject matter. Further, as an immediate action we are highlighting this issue to our Zonal Afterslaes Office, for their intimation and necessary intervention at the indicated areas. We thank you for writing into us and giving us the opportunity to be of assistance. Warm regards XXXXXXXXXXXX Customer Assistance Center General Motors India, Gurgaon Fax No - XXXXX E- mail - XXXXX at gm.com GM BuyPower 24X7 Customer Care Help Desk : 30308080 Might be going to pickup the veichle today evening. Last edited by ashthedivx : 22nd February 2008 at 16:00. Reason: Editing HTML quotes

23rd February 2008, 11:06	#18 (permalink)
vasudeva Senior - BHPian Join Date: Mar 2007 Location: Delhi Posts: 1,124 View My Garage	Good that you received a prompt reply. Let us know how it worked out. __________________ For one who sees Me in all beings and sees all beings in Me, I am never lost, nor is he ever lost to Me.

23rd February 2008, 11:06	#19 (permalink)
vasudeva Senior - BHPian Join Date: Mar 2007 Location: Delhi Posts: 1,124 View My Garage	Good that you received a prompt reply. Let us know how it worked out. __________________ For one who sees Me in all beings and sees all beings in Me, I am never lost, nor is he ever lost to Me.

23rd February 2008, 11:10	#20 (permalink)
vasudeva Senior - BHPian Join Date: Mar 2007 Location: Delhi Posts: 1,124 View My Garage	Good that you got a prompt reply. Let us know how it worked out. __________________ For one who sees Me in all beings and sees all beings in Me, I am never lost, nor is he ever lost to Me.

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22nd February 2008, 16:06	#17 (permalink)
HappyWheels BHPian Join Date: Dec 2007 Location: Bangalore Posts: 997	mmm.. when the Service Manager said that he will get it sorted out, my take is that your mail to GM and their follow up might have cause some unwanted friction. regardless, this is your hard earned money we are talking about and you have every right to search every avenue's for the right resolution. hope you get ur vehicle with all issues sorted out.

26th February 2008, 22:04	#21 (permalink)
ashthedivx BHPian Join Date: Feb 2007 Location: Delhi Posts: 415	Finally i got the car on the 23rd Feb morning, works manager seems to be very helpful after the mail. Though the billed amount including went > 18K but still it looks fine as every major thing seems to be replaced. PS: Was out on an urgent official tour to south, will post the further details in morning.

27th February 2008, 09:32	#22 (permalink)
ashthedivx BHPian Join Date: Feb 2007 Location: Delhi Posts: 415	Major Bill Details @ 60K service Engine Flush - 506 Rs Fuel Filter - 183 Rs Air Filter - 327 Rs Engine oil 3.75 Lt - 516 Rs V-Belt - 610 Rs Tensioner - 1344 Rs Tensioner Timing Belt - 3003 Rs Water Pump - 2602 Rs Timing Belt - 1347 Rs Thermostat Housing - 524 Rs Coolant - 746 Rs Pulley Idler - 1126 Rs Spark Plugs - 238 Rs Paid Service - 625 Rs Extra Labour - 2535 Rs Total ( - 10% Labour Discount) 18250 Rs I do felt it is on higher side, but quantity of work done i zipped my mouth and paid the amount.