Ripoff Service - Maruti Service Masters, Okhla - Page 2 - Team-BHP

Rehaan · 20th April 2008, 11:43

Quote:

Originally Posted by dionysus

... i am sure the naive would be suffering on a daily bases....

Exactly why we have Team-BHP

I put the name of the service center in the title, and two days later this thread is on page 1 when someone googles "Maruti Service Masters".

I will however say that most of the of the other feedback about them on Team-BHP is good !? (do a search and check it out...)

cya
R

kewlferrari · 20th April 2008, 13:12

Hi, I have been going to the Maruti Service Masters for my cars for the last 4 years. I am a very happy and satisfied customer of theirs. I actually recommend them to family & friends.

This is very surprising. But yes should be escalated. Do put in the same in your feedback form and post it on the self addresses envelope which goes directly to Maruti.

I have had very bad experiences with Batra Auto in Faridabad post which I shifted loyalties to Service Masters, Okhla. They have solved all my problems well alomost all ;-).

Hope they learn a lesson.

silver_shadow · 21st April 2008, 16:45

Quote:

Originally Posted by GTA

There is a very simple solution to this..Dont take your cars to the service center. My dad has always advised my friends and they have never bothered to take his advice and have always repented.

does he do his own maintenance?

Rehaan · 22nd April 2008, 00:23

Quote:

Originally Posted by dionysus

...however found the guy who made my job card fumble as if he forgot about getting my car serviced. He finally said the cars due for a wash and alls done. I waited for an hour ...

Similar experience here >
Maruti Service Masters (Maruti Zen) Complaints

cya
R

dionysus · 22nd April 2008, 10:49

man, that bit on the comsumer complaints is a nailer, I am still better of than that guy. I got called by Service Masters to check if the car is working fine, I spit out my anger and the guy said he will arrange for the car to be picked from my place and checked again over the weekend. What would you recomend, should I give my car for another spell of the Service Masters?

sharathjeppu · 23rd April 2008, 00:24

Write to Maruti. It has always worked for me.

dionysus · 12th May 2008, 18:13

Guys I wrote to Maruti with the complaint! They were on the case and got my car reserviced from service masters. Had to escalate to get the things done that should have anyways been addressed. Cheers for all your help.

Elantra.Rules · 12th May 2008, 23:30

i have a 7 years experience with Maruti Sales and Service , Naraina New Delhi. it is owned and maintained by the company itself. In all my experience, i never had to go back to them for repeated complaints, all my work and problems were thoroughly listened to and been rectified also to my satisfaction. wash quality is also excellent. You meet Mr. Sarkar there and he is such a nice fellow i can't tell you. the work done there describes everything about them. Every car is treated like a family car and looked upon for every problem.
Everytime i gave my Alto VX 1.1 to them for service or repairs, some person is always there to explain what all they have done to the car and all replaced parts are also kept in the car for verification when you go to collect your vehicle in the evening. I am more than happy with Maruti Sales and Service , Naraina and would happily recommend on my personal guarantee to all Maruti owners in and around Delhi region.

Elantra.Rules · 12th May 2008, 23:34

Quote:

Originally Posted by dionysus

Guys I seriously want to complaint and escalate this to someone at Maruti. Anyone knows how do I escalate! Any similar experiences! HELP!

Quote:

Originally Posted by krazydriver84

Please if anybody has anyway of escalating such issues please do inform us.

You guys can fill out this form and i am sure somebody will surely look after your complaints : Maruti Suzuki: Maruti800, Alto, Zen, WagonR, Versa, Esteem, Baleno,Grand Vitara, Gypsy, Finance, Insurance, Accessories, TrueValue, Fleet Management Solutions or you can also fill up the feedback form given to you when you collected your vehicle from dealer / MASS and mail it to Maruti people straightly and you will certainly get a call from them. or you can call their toll free number and ask for some management guy number / customer grievance cell number. their toll free number is : 18001800180.
hope it helps.

23rd April 2008, 00:24	#21 (permalink)
sharathjeppu BHPian Join Date: Apr 2006 Location: Bangalore Posts: 140	Write to Maruti. It has always worked for me. __________________ Suzuki Swift ZXi/Oct 2005/12-17 kmpl (city-highway)/ Max speed to date: 165 kmph Last edited by sharathjeppu : 23rd April 2008 at 00:26.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Hyundai Service Centres (Lip Service or more)	vrooom	Indian Car Dealerships	11	23rd June 2008 10:06
Pathetic service by Crossroad onroad service	rkbharat	Street Experiences	5	21st January 2008 14:17
Tata 2.2 service intervals(Regular service)	tsk1979	Technical Stuff	29	21st December 2007 14:01
Maruti Sai Service - very good Service	carboy	Indian Car Dealerships	6	16th August 2007 14:12
Free service can be done at any dealer service station?	dsinz	Indian Car Dealerships	8	15th September 2006 11:55

20th April 2008, 13:12	#17 (permalink)
kewlferrari BHPian Join Date: Apr 2006 Location: Delhi Posts: 95	Hi, I have been going to the Maruti Service Masters for my cars for the last 4 years. I am a very happy and satisfied customer of theirs. I actually recommend them to family & friends. This is very surprising. But yes should be escalated. Do put in the same in your feedback form and post it on the self addresses envelope which goes directly to Maruti. I have had very bad experiences with Batra Auto in Faridabad post which I shifted loyalties to Service Masters, Okhla. They have solved all my problems well alomost all ;-). Hope they learn a lesson.

22nd April 2008, 10:49	#20 (permalink)
dionysus Newbie Join Date: Dec 2007 Location: delhi Posts: 27	man, that bit on the comsumer complaints is a nailer, I am still better of than that guy. I got called by Service Masters to check if the car is working fine, I spit out my anger and the guy said he will arrange for the car to be picked from my place and checked again over the weekend. What would you recomend, should I give my car for another spell of the Service Masters?

12th May 2008, 18:13	#22 (permalink)
dionysus Newbie Join Date: Dec 2007 Location: delhi Posts: 27	Guys I wrote to Maruti with the complaint! They were on the case and got my car reserviced from service masters. Had to escalate to get the things done that should have anyways been addressed. Cheers for all your help.

12th May 2008, 23:30	#23 (permalink)
Elantra.Rules Newbie Join Date: May 2008 Location: New Delhi Posts: 8	i have a 7 years experience with Maruti Sales and Service , Naraina New Delhi. it is owned and maintained by the company itself. In all my experience, i never had to go back to them for repeated complaints, all my work and problems were thoroughly listened to and been rectified also to my satisfaction. wash quality is also excellent. You meet Mr. Sarkar there and he is such a nice fellow i can't tell you. the work done there describes everything about them. Every car is treated like a family car and looked upon for every problem. Everytime i gave my Alto VX 1.1 to them for service or repairs, some person is always there to explain what all they have done to the car and all replaced parts are also kept in the car for verification when you go to collect your vehicle in the evening. I am more than happy with Maruti Sales and Service , Naraina and would happily recommend on my personal guarantee to all Maruti owners in and around Delhi region.