Need Good Toyota Corolla Service @ Mumbai - Team-BHP

liberal · 28th May 2008, 16:46

For my recently acquired Corolla, I need recommendation of a good Service Station at Mumbai for service as well as repairs.

With my very limited interaction, I found Shinrai (worli) to be good & Madhuban (Kurla) to be average.

The car has been serviced twice at Shinrai earlier, since I stay in the suburbs I would prefer either Madhuban or Lakozy (Malad).

Kindly provide your recommendations & experiences.

liberal · 7th June 2008, 17:25

No response, I see not many toyota users from Mumbai in the forum.

Anyways sharing my experience - I was having some difficulty at Madhuban Toyota, Mumbai :-

1. Required replacement of Brake Fluid container cap.

2. First Visit with car :- Promptly attended with utmost courtesy Response: - Identified part not available, therefore ordered, shall come in 1 week.

3. Second Visit with car next week:- Waited for over 1 hour as delays due to rush. Response: - Ordered part is wrong one, apologised & informed that reordered part shall come in a 2 days.

4. Called Service Advisor after 4 days. Response: - Shall call back with confirmation, no call!!!.

5. Wrote a feedback on experience to Toyota online Toyota - Contactus

The dealership called up within 24hrs and resolved the issue promptly to my satisfaction. They took my written confirmation to be sent to Toyota. Resolved on 06/06/2008.

Although issues shall crop up with A.S.S of all car makers but I was happy to see that unlike most others, Toyota takes service experience seriously.

Satisified to know that incase of any issue I will not have to hunt for contact numbers and email IDs, a simple feedback via online form or call to call center should be enough.

GTO · 7th June 2008, 18:56

Stick to Shinrai and if needed, talk to Godrej (Service Manager). Tell him you heard about him on Team-BHP.

liberal · 7th June 2008, 19:27

Thanks GTO, Shall speak to Mr. Godrej as advised.

I realise that for service or major work my car is better off being attended to at Shinrai, even if I need to travel the distance.

flyingspur · 7th June 2008, 19:28

Our Corolla is serviced at Madhuban. Whoever it is, we've never had a problem with them or Toyota A.S.S. and every call has been answered courteously and promptly. But if GTO has a contact there, it must definitelely be of some significance. Go with his pointers.

vasudeva · 9th June 2008, 11:44

Quote:

Originally Posted by liberal

5. Wrote a feedback on experience to Toyota online Toyota - Contactus

Satisified to know that incase of any issue I will not have to hunt for contact numbers and email IDs, a simple feedback via online form or call to call center should be enough.

That is correct, as I can attest. My advice is that write to Toyota about your experience with your dealer and then see your mobile flooded with apologetic calls from Toyota and more importantly from the dealer, followed by concrete and quick action. Wrote twice, and was happy both times.

28th May 2008, 16:46	#1 (permalink)
liberal BHPian Join Date: Feb 2008 Location: Mumbai Posts: 137 View My Garage	Need Good Toyota Corolla Service @ Mumbai For my recently acquired Corolla, I need recommendation of a good Service Station at Mumbai for service as well as repairs. With my very limited interaction, I found Shinrai (worli) to be good & Madhuban (Kurla) to be average. The car has been serviced twice at Shinrai earlier, since I stay in the suburbs I would prefer either Madhuban or Lakozy (Malad). Kindly provide your recommendations & experiences.

7th June 2008, 18:56	#3 (permalink)
GTO Super-Admin Join Date: Feb 2004 Location: Bombay Posts: 12,202 View My Garage	Stick to Shinrai and if needed, talk to Godrej (Service Manager). Tell him you heard about him on Team-BHP. __________________ GTO Change the way you think, and watch the world change around you. Please don't PM for support. Use the Contact Form instead. Please read the NEW Team-BHP FAQ section for all your queries.

7th June 2008, 19:28	#5 (permalink)
flyingspur BHPian Join Date: Dec 2007 Location: Mumbai Posts: 416	Our Corolla is serviced at Madhuban. Whoever it is, we've never had a problem with them or Toyota A.S.S. and every call has been answered courteously and promptly. But if GTO has a contact there, it must definitelely be of *some* significance. Go with his pointers. __________________ Don't demand respect. *Command* it.

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7th June 2008, 17:25	#2 (permalink)
liberal BHPian Join Date: Feb 2008 Location: Mumbai Posts: 137 View My Garage	No response, I see not many toyota users from Mumbai in the forum. Anyways sharing my experience - I was having some difficulty at Madhuban Toyota, Mumbai :- 1. Required replacement of Brake Fluid container cap. 2. First Visit with car :- Promptly attended with utmost courtesy Response: - Identified part not available, therefore ordered, shall come in 1 week. 3. Second Visit with car next week:- Waited for over 1 hour as delays due to rush. Response: - Ordered part is wrong one, apologised & informed that reordered part shall come in a 2 days. 4. Called Service Advisor after 4 days. Response: - Shall call back with confirmation, no call!!!. 5. Wrote a feedback on experience to Toyota online Toyota - Contactus The dealership called up within 24hrs and resolved the issue promptly to my satisfaction. They took my written confirmation to be sent to Toyota. Resolved on 06/06/2008. Although issues shall crop up with A.S.S of all car makers but I was happy to see that unlike most others, Toyota takes service experience seriously. Satisified to know that incase of any issue I will not have to hunt for contact numbers and email IDs, a simple feedback via online form or call to call center should be enough.

7th June 2008, 19:27	#4 (permalink)
liberal BHPian Join Date: Feb 2008 Location: Mumbai Posts: 137 View My Garage	Thanks GTO, Shall speak to Mr. Godrej as advised. I realise that for service or major work my car is better off being attended to at Shinrai, even if I need to travel the distance.