Peninsular Honda sells me a *new* repainted Honda Civic 1.8 V - Page 12 - Team-BHP

jmathew · 31st July 2008, 18:05

Quote:

Originally Posted by aaggoswami

Have the Honda officials clarified why was such a problem there in the first place ?

There was no answer given for this question despite of many enquires. Some put blame on the birds. Also they say that there are chances of minor scratches during transit. It is there policy to repaint the affected areas!

yasw_anth · 31st July 2008, 22:02

my opinion sir : tell them to replace all the parts and ask for a big compensation ...(projector lights, etc..)

aaggoswami · 31st July 2008, 22:44

Quote:

Originally Posted by jmathew

There was no answer given for this question despite of many enquires. Some put blame on the birds. Also they say that there are chances of minor scratches during transit. It is there policy to repaint the affected areas!

Its easier to speak than to act, but I would suggest that you take them to court.

First of all they are not ready to give you reason behind the damage. Then they say " could be " because of transit damage. If the car was damaged during transit, then why they did not inform you about the repainting.

The should be information flow to you in any case.

Second thing is that generally the cars are repainted in a quality manner, not like what the photographs suggest. You have the right to know the real reason.

If possible, please record the conversations. They can be very, very helpful.

sujithnk · 31st July 2008, 23:47

Hey what happened with the report on asianet news. how did the dealers react?

rahuldeodhar · 1st August 2008, 10:40

Dear JR,

I have been following this thread - and below are two cents from my understanding of the problem.

I think you should first dispute if the car had "minor" + "in transit" damages. Based on your "panchnama" you should indicate that this cannot be "minor" damage related to transit or likewise.

Secondly you should indicate to them that you are worrying about any hidden "major damage" and therefore Honda should replace the vehicle.

The condition is - if it was minor and it was corrected - then you would not notice it. This implies that there was something major and while covering it up few minor things have been left behind.

Also I believe, you are at critical stage here - there are two options - one go to consumer court and second bargain for goodies from dealer and then say bye-bye to those fellows once and for all.

Going to the court and the allied processes cost time (and money - but time is rarer amongst the two). So now its time to make a tough choice.

If you choose to bargain - go for full guarantee with parts+labor-including plastics and glass - rather than for projector headlights and others (the choice is yours - but first is headache pill). Also get Honda guys to inspect the car from other dealer to verify if the parts are genuine - this they should do if they genuinely know what happened with your car.

In my opinion dealer or honda wont negotiate "substantially" unless there is a notice from consumer court. Either way do not take half measures.

Best luck

RD

jmathew · 1st August 2008, 12:45

Rahul,
My lawyer adviced me to use the car and proceed to file a case. So I have to do first service. Till now I couldnt get it certified with an authorised surveyor. In kerala there is only one dealer, so I have to take the car to them for service. What I am planning is to give the car for service and personally inspect what they do. Do you think this will be OK?

sujithnk · 1st August 2008, 12:45

Hey mathew i donn know in trivandrum but in cochin we have a second dealer for honda and it is koyenco and is like 4 building away from peninsular honda .
i dant know whether its of any help for you but i know there is major completion between the two and koyenco is tryin to pull loads of customers.
I was really looking forward for a second dealer.

jmathew · 1st August 2008, 13:05

Quote:

Originally Posted by sujithnk

Hey what happened with the report on asianet news. how did the dealers react?

I havent got any response from them after that. Heard that they warned asianet and its reporter and to take legal action against them.

rahuldeodhar · 1st August 2008, 14:25

Dear JM,

If you have no alternative - extensively photograph the car - particularly the areas where dispute might arise - before the service

Also note that your fight is not against the smudgy spots on the car - it is a worry about entire car being defective that you are not sure of the quality any more.

And if this was regular happening, why cover up - why not disclose up front that yes there was in-transit damage - it was slight - hence we re-painted it and delivered to you. Why not this simple? Since they covered up - there must be something to hide. What are they hiding?

What more have these guys covered up - is the engine from honda - is the brake assembly OEM - are the wheel bearings original - is the transmission tampered. You are not an expert and these dealers are so you are scared about what they have done to your car. You do not want your wife/brother/mother/father etc traveling in that car as it might be unsafe! What am I paying my hard earned money for this?

That would be my problem.

I guess for all of us - it highlights the importance of checklists that are there in the forum.

Note - even if you are compromising dont take back the case. Rather make a submission to the effect that "the dealer promises to make some correction hence I am not pressing forward with the case" (your lawyer will draft it better in legal sense of course) but it should not read like "I am satisfied with compensation ..blah ..blah .. (sorry mods - legal language all sounds like this!) I hope you get the essence.

Keep us posted.

RD

jmathew · 1st August 2008, 14:27

Quote:

Originally Posted by sujithnk

Hey mathew i donn know in trivandrum but in cochin we have a second dealer for honda and it is koyenco and is like 4 building away from peninsular honda .
i dant know whether its of any help for you but i know there is major completion between the two and koyenco is tryin to pull loads of customers.
I was really looking forward for a second dealer.

Sujith, I dont see koyenko in hondacarindia site. Do you have any experience with them? How is their service facility?

trrk · 1st August 2008, 15:07

Hi Sujit,

> cochin we have a second dealer for honda and it is koyenco and is like 4
> building away from peninsular honda .

Sure? The last time I saw this Koyenco was for BMW and not Honda.

I would definitely anyy second dealer for my City's service, though I have no issues with Peninsular at the moment.

The Honda site still lists only Peninsular Honda for Cochin as the dealer.

ph03n!x · 2nd August 2008, 11:19

jmathew - why dont you try Sundaram Honda from Madurai? I know it is like a 6 hours journey, but that seems to be the other alternative closest to Trivandrum...

sujithnk · 4th August 2008, 14:39

Quote:

Originally Posted by trrk

Hi Sujit,

> cochin we have a second dealer for honda and it is koyenco and is like 4
> building away from peninsular honda .

Sure? The last time I saw this Koyenco was for BMW and not Honda.

I would definitely anyy second dealer for my City's service, though I have no issues with Peninsular at the moment.

The Honda site still lists only Peninsular Honda for Cochin as the dealer.

Koyenko has both bmw and honda . honda dealership they just got last month so i guess during the hondacarsindia sites next update they will olso feature on their authorized dealers list

as of now they do take Honda cars for service and the honda service station is on way to aluva at a place called MUTTAM . its very close to tip top furnishing and on the left side on way to aluva from cochin .

I should be giving my V6 for next service there so i have no first hand information regarding how they are.

thanks

jmathew · 7th August 2008, 16:43

Quote:

Originally Posted by sujithnk

Koyenko has both bmw and honda .
thanks

This is really a good news. I did my service in Peninsular Honda without much issues. Probably I will do my next service in Koyenko.

Thanks

JayD · 7th August 2008, 17:01

Quote:

Originally Posted by sujithnk

Koyenko has both bmw and honda . honda dealership they just got last month so i guess during the hondacarsindia sites next update they will olso feature on their authorized dealers list

as of now they do take Honda cars for service and the honda service station is on way to aluva at a place called MUTTAM . its very close to tip top furnishing and on the left side on way to aluva from cochin .

I should be giving my V6 for next service there so i have no first hand information regarding how they are.

thanks

Are you referring to the new galaxy honda showroom? If yes, have they started operations?

1st August 2008, 10:40	#170 (permalink)
rahuldeodhar BHPian Join Date: Feb 2008 Location: Mumbai Posts: 80	My two cents Dear JR, I have been following this thread - and below are two cents from my understanding of the problem. I think you should first dispute if the car had "minor" + "in transit" damages. Based on your "panchnama" you should indicate that this cannot be "minor" damage related to transit or likewise. Secondly you should indicate to them that you are worrying about any hidden "major damage" and therefore Honda should replace the vehicle. The condition is - if it was minor and it was corrected - then you would not notice it. This implies that there was something major and while covering it up few minor things have been left behind. Also I believe, you are at critical stage here - there are two options - one go to consumer court and second bargain for goodies from dealer and then say bye-bye to those fellows once and for all. Going to the court and the allied processes cost time (and money - but time is rarer amongst the two). So now its time to make a tough choice. If you choose to bargain - go for full guarantee with parts+labor-including plastics and glass - rather than for projector headlights and others (the choice is yours - but first is headache pill). Also get Honda guys to inspect the car from other dealer to verify if the parts are genuine - this they should do if they genuinely know what happened with your car. In my opinion dealer or honda wont negotiate "substantially" unless there is a notice from consumer court. Either way do not take half measures. Best luck RD __________________ RD Where you reach depends on what you drive and what drives you!

1st August 2008, 14:25	#174 (permalink)
rahuldeodhar BHPian Join Date: Feb 2008 Location: Mumbai Posts: 80	Dear JM, If you have no alternative - extensively photograph the car - particularly the areas where dispute might arise - before the service Also note that your fight is not against the smudgy spots on the car - it is a worry about entire car being defective that you are not sure of the quality any more. And if this was regular happening, why cover up - why not disclose up front that yes there was in-transit damage - it was slight - hence we re-painted it and delivered to you. Why not this simple? Since they covered up - there must be something to hide. What are they hiding? What more have these guys covered up - is the engine from honda - is the brake assembly OEM - are the wheel bearings original - is the transmission tampered. You are not an expert and these dealers are so you are scared about what they have done to your car. You do not want your wife/brother/mother/father etc traveling in that car as it might be unsafe! What am I paying my hard earned money for this? That would be my problem. I guess for all of us - it highlights the importance of checklists that are there in the forum. Note - even if you are compromising dont take back the case. Rather make a submission to the effect that "the dealer promises to make some correction hence I am not pressing forward with the case" (your lawyer will draft it better in legal sense of course) but it should not read like "I am satisfied with compensation ..blah ..blah .. (sorry mods - legal language all sounds like this!) I hope you get the essence. Keep us posted. RD __________________ RD Where you reach depends on what you drive and what drives you! Last edited by rahuldeodhar : 1st August 2008 at 14:26.

1st August 2008, 15:07	#176 (permalink)
trrk Senior - BHPian Join Date: Feb 2004 Location: Alleppey, Kerala Posts: 1,399 View My Garage	Hi Sujit, > cochin we have a second dealer for honda and it is koyenco and is like 4 > building away from peninsular honda . Sure? The last time I saw this Koyenco was for BMW and not Honda. I would definitely anyy second dealer for my City's service, though I have no issues with Peninsular at the moment. The Honda site still lists only Peninsular Honda for Cochin as the dealer. __________________ Rajesh -Marina LS, Oct 05, 61918 (63574) kms, 13.97 kpl, 44km/day -City CVT, Sep 07, 40473 kms, 13.29 kpl, 53 km/day

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31st July 2008, 22:02	#167 (permalink)
yasw_anth BHPian Join Date: Oct 2006 Location: Chennai Posts: 96 View My Garage	my opinion sir : tell them to replace all the parts and ask for a big compensation ...(projector lights, etc..)

31st July 2008, 23:47	#169 (permalink)
sujithnk BHPian Join Date: May 2008 Location: Cochin Posts: 119 View My Garage	Hey what happened with the report on asianet news. how did the dealers react?

1st August 2008, 12:45	#171 (permalink)
jmathew BHPian Join Date: Jun 2008 Location: Trivandrum Posts: 36	Rahul, My lawyer adviced me to use the car and proceed to file a case. So I have to do first service. Till now I couldnt get it certified with an authorised surveyor. In kerala there is only one dealer, so I have to take the car to them for service. What I am planning is to give the car for service and personally inspect what they do. Do you think this will be OK?

1st August 2008, 12:45	#172 (permalink)
sujithnk BHPian Join Date: May 2008 Location: Cochin Posts: 119 View My Garage	Hey mathew i donn know in trivandrum but in cochin we have a second dealer for honda and it is koyenco and is like 4 building away from peninsular honda . i dant know whether its of any help for you but i know there is major completion between the two and koyenco is tryin to pull loads of customers. I was really looking forward for a second dealer.

2nd August 2008, 11:19	#177 (permalink)
ph03n!x BHPian Join Date: Jun 2008 Location: Madras Posts: 624	jmathew - why dont you try Sundaram Honda from Madurai? I know it is like a 6 hours journey, but that seems to be the other alternative closest to Trivandrum...