Pleasant experience from GM service center at Mumbai - Team-BHP

bkm · 21st June 2008, 19:34

I took my spark today to newly opened service center of General Motors ( by their dealer Ashtavinayak auto) at Cotton Green area in South Mumbai for problem of some dickey noise and clutch adjustment . I was well received by the service advisor Mr Amit . He heard my problem and then sent me along with a technical advisor to a test ride to understand the problem. After coming back, I was made to wait in their customer waiting room (AC) with an LG TV to spend time . The service center hasbig area and it can comfortably handle service of 50 cars daily. While waiting I was served a cup of coffee . After about 2 hrs I was told vehicle is ready . Not only they set right the fault , before giving back my sparky , they washed the car and shined as well . I got the treatment and service well above my expectation. Ya nad charges were nil . Pl note my spark was bought from another dealer . Cudos to Ashtavinayak and their people.

HappyWheels · 21st June 2008, 20:56

Always nice to hear some good experiences such as these!

And good of you to spread the word, BKM.

liberal · 22nd June 2008, 16:22

It is nice to see a positive experience being shared.

Would like to see more of such kind in the forum.

In many cases, service experience detoriates due to heavy work load & since this is a new service center, I assume the load was light.

Any particular reason you took your car here.

raghu.t.k · 22nd June 2008, 16:42

Nice to see such experiences in India.

The coffee and other niceties, usually stop once the car sale is over and vehicle delivered.

bkm · 23rd June 2008, 13:30

I took the car at this service center , as I found it working full day on saturday

21st June 2008, 19:34	#1 (permalink)
bkm BHPian Join Date: Oct 2007 Location: Mumbai Posts: 94	Pleasant experience from GM service center at Mumbai I took my spark today to newly opened service center of General Motors ( by their dealer Ashtavinayak auto) at Cotton Green area in South Mumbai for problem of some dickey noise and clutch adjustment . I was well received by the service advisor Mr Amit . He heard my problem and then sent me along with a technical advisor to a test ride to understand the problem. After coming back, I was made to wait in their customer waiting room (AC) with an LG TV to spend time . The service center hasbig area and it can comfortably handle service of 50 cars daily. While waiting I was served a cup of coffee . After about 2 hrs I was told vehicle is ready . Not only they set right the fault , before giving back my sparky , they washed the car and shined as well . I got the treatment and service well above my expectation. Ya nad charges were nil . Pl note my spark was bought from another dealer . Cudos to Ashtavinayak and their people.

23rd June 2008, 13:30	#5 (permalink)
bkm BHPian Join Date: Oct 2007 Location: Mumbai Posts: 94	I took the car at this service center , as I found it working full day on saturday Last edited by bkm : 23rd June 2008 at 13:31.

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21st June 2008, 20:56	#2 (permalink)
HappyWheels Senior - BHPian Join Date: Dec 2007 Location: Bengaluru Posts: 3,062	Always nice to hear some good experiences such as these! And good of you to spread the word, BKM.

22nd June 2008, 16:22	#3 (permalink)
liberal BHPian Join Date: Feb 2008 Location: Mumbai Posts: 137 View My Garage	It is nice to see a positive experience being shared. Would like to see more of such kind in the forum. In many cases, service experience detoriates due to heavy work load & since this is a new service center, I assume the load was light. Any particular reason you took your car here.

22nd June 2008, 16:42	#4 (permalink)
raghu.t.k BHPian Join Date: Nov 2007 Location: Chennai Posts: 50	Nice to see such experiences in India. The coffee and other niceties, usually stop once the car sale is over and vehicle delivered.