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Old 21st June 2008, 18:34   #1
bkm
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Default Pleasant experience from GM service center at Mumbai

I took my spark today to newly opened service center of General Motors ( by their dealer Ashtavinayak auto) at Cotton Green area in South Mumbai for problem of some dickey noise and clutch adjustment . I was well received by the service advisor Mr Amit . He heard my problem and then sent me along with a technical advisor to a test ride to understand the problem. After coming back, I was made to wait in their customer waiting room (AC) with an LG TV to spend time . The service center hasbig area and it can comfortably handle service of 50 cars daily. While waiting I was served a cup of coffee . After about 2 hrs I was told vehicle is ready . Not only they set right the fault , before giving back my sparky , they washed the car and shined as well . I got the treatment and service well above my expectation. Ya nad charges were nil . Pl note my spark was bought from another dealer . Cudos to Ashtavinayak and their people.
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Old 21st June 2008, 19:56   #2
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Always nice to hear some good experiences such as these!

And good of you to spread the word, BKM.
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Old 22nd June 2008, 15:22   #3
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It is nice to see a positive experience being shared.

Would like to see more of such kind in the forum.

In many cases, service experience detoriates due to heavy work load & since this is a new service center, I assume the load was light.

Any particular reason you took your car here.
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Old 22nd June 2008, 15:42   #4
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Nice to see such experiences in India.

The coffee and other niceties, usually stop once the car sale is over and vehicle delivered.
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Old 23rd June 2008, 12:30   #5
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I took the car at this service center , as I found it working full day on saturday

Last edited by bkm : 23rd June 2008 at 12:31.
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