Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


Reply
 
Thread Tools Search this Thread
Old 1st July 2008, 18:54   #31
Senior - BHPian
 
kutlee's Avatar
 
Join Date: Jul 2005
Location: Hyderabad
Posts: 1,126
Thanked: 194 Times
Default

Quote:
Originally Posted by mobike008 View Post
Was it Bimal motors where the SX4 incident happen which was so horrendous? If yes, then what Bimal is doing is perfectly alright.
what they have done might have been right if they had taken such a protection instead of beating up a customer and trying to save the *** by a new form. This shows the dodgy business practice. Whether to test drive or not is customer's call. Probably alert people will walk away and they will trap unawares.

Another point to be noted is the Bimal representative tried to pass on the 'form' just as a formailty while the volcanic 'clause' is waiting to erupt if something goes wrong. What about a customer trying to buy a car first time with the savings and ends up in deep trouble without owning a car.

I feel that for beating up the customer alone, they should be banned from the list. Those business who have dodgy practices are never going to rectify itself and come good. They try to plug the loops with another dodgy practice. As GTO said, they should never be trusted.

Avi, i don't understand your reasoning.
kutlee is offline   Reply With Quote
Old 1st July 2008, 19:16   #32
Senior - BHPian
 
aaggoswami's Avatar
 
Join Date: May 2007
Location: Vadodara
Posts: 4,675
Thanked: 1,426 Times
Default

Quote:
Originally Posted by viper_711 View Post



What I would like to know from fellow BHPians is that have you experienced this in any other parts of the country or with other dealers?

1)

In Vadodara, Gujarat, there are two Maruti Suzuki dealers,
a) Kiran Motors
b) Cargo Motors.


2)

Nobody does ask for signing any document. If the person demanding a test drive is relatively young ( especially if they come to know he/she is college going ) they do ask for Drivers License, but not signing any document.

Last edited by aaggoswami : 1st July 2008 at 19:20.
aaggoswami is offline   Reply With Quote
Old 1st July 2008, 19:34   #33
Team-BHP Support
 
bblost's Avatar
 
Join Date: Jul 2007
Location: Hyderabad
Posts: 9,650
Thanked: 6,662 Times
Default

What I would like is this.
Customer:
A photocopy of the License to be given to the dealer before taking a TD Car.

Dealer:
Displays the laminated copy of the RC and Insurance certificates in side all the TD cars.

Signing an indemnity clause is NonSense.

Another related incident which left Jet Airways humbled for trying to force an indemnity bond.
Jet apologizes to Jindal Saw chief over harassment
bblost is offline   Reply With Quote
Old 1st July 2008, 21:10   #34
BHPian
 
Join Date: Apr 2008
Location: BAngalore
Posts: 87
Thanked: 14 Times
Default

Guys,

I completely agree with all of you. I work for a MNC in whitefield and our company's preferred dealer is BIMAL in whitefeild. All I can say that they have a bunch of crooks and rouges, whose only job is to clinch the deal at the cost of the customer .

Many of my collegues had to cancell their bookings for the SWIFT diesel versions based on the false promises given by the sales guys and I personally had a bad time during sometime back. The sales guy told me that there was a Black baleno available and told me to get the cheque for the booking and upon the arrival, there was not a single Baleno let alone a Black one !!! When I tried contacted the sales guy, he told me that he had to go outside for some registration work and asked me to contact the Manager and when contacted the Manager, he blatantly said that the sales guy had " Lied" and there was no Baleno's available..

This happened during MArch 2007 and right from this time, this is the condition of Bimal dealership.. Now this is the hight .. asking customers to sign the indemnity bond....

Probably we need to advertise in the news papers about this and even spread the news around and lets see how the dealership goes about for their sales....
mjkaushal is offline   Reply With Quote
Old 1st July 2008, 22:53   #35
BHPian
 
viper_711's Avatar
 
Join Date: Jan 2008
Location: Bangalore
Posts: 346
Thanked: 55 Times
Default

Can anyone help me with contact details of maruti customer care? I tried the contact us tab on their web site but keep getting a server error everytime I submit the form.
viper_711 is offline   Reply With Quote
Old 5th July 2008, 12:10   #36
BHPian
 
viper_711's Avatar
 
Join Date: Jan 2008
Location: Bangalore
Posts: 346
Thanked: 55 Times
Default Can any one help with this please?

Can any fellow BHPian share this info?
Quote:
Originally Posted by viper_711 View Post
Can anyone help me with contact details of maruti customer care? I tried the contact us tab on their web site but keep getting a server error everytime I submit the form.
viper_711 is offline   Reply With Quote
Old 5th July 2008, 13:20   #37
Senior - BHPian
 
aaggoswami's Avatar
 
Join Date: May 2007
Location: Vadodara
Posts: 4,675
Thanked: 1,426 Times
Default

Quote:
Originally Posted by viper_711 View Post

Can anyone help me with contact details of maruti customer care? I tried the contact us tab on their web site but keep getting a server error everytime I submit the form

I tried the " contact us " tab and entered the details as per our car Baleno. I never got the Server problem.



Here is the final screen after I submitted.
Attached Thumbnails
Bimal Motors - Indemnity clause before test drive-tbhpmarutiemail.jpg  

aaggoswami is offline   Reply With Quote
Old 5th July 2008, 14:12   #38
BHPian
 
viper_711's Avatar
 
Join Date: Jan 2008
Location: Bangalore
Posts: 346
Thanked: 55 Times
Default

Funny! 'cause i tried with IE, Mozilla and Opera - same error each time i submit the form!
Last attempt was yesterday evening.

Quote:
Originally Posted by aaggoswami View Post
I tried the " contact us " tab and entered the details as per our car Baleno. I never got the Server problem.



Here is the final screen after I submitted.
viper_711 is offline   Reply With Quote
Old 5th July 2008, 14:41   #39
BHPian
 
Join Date: Jan 2008
Location: Chennai
Posts: 138
Thanked: 15 Times
Default

I think all bangaloreans should make the dealerships who are in such a practice to pay for it.Stay away.
As far as I know none of the Showrooms ask for such a bond.They max ask if the person has a valid license and incase of youngsters or college-goers they check the license.
I also am aware that all these cars are insured and the car-manufacturer takes part responsibility incase of a mishap.The Test Drive Cars generally have a Temporary Certificate and the local RTO needs to be informed about the area in which the vehicle is used.
They also have a special insurance for vehicles during service or When taken for a test drive for fault recognition and rectification.
I have seen this happen when my honda had a suspension problem,the service assistant got a read colored placard displaying certain numbers. In my case it was
TN/0X/XXXXXX.
Where TN-Tamil Nadu
0X-Area of Dealership
XXXXXX-The Insurance Code.
I think we could file an RTI with the RTO authorities and check if the M.V.Act permitted any such Indemnity Bond for a Test Vehicle.
I'm sure this would bring about a change in the system and its probable that there could be a change in the way a Test-Drive Vehicle is registered.
I think people who sign the Bond and Take the test will be under more pressure and make more mistakes.
manjith_pm is offline   Reply With Quote
Old 27th December 2008, 23:30   #40
Senior - BHPian
 
svsantosh's Avatar
 
Join Date: Mar 2008
Location: Hosur
Posts: 3,309
Thanked: 1,388 Times
Exclamation

Reference Thread - http://www.team-bhp.com/forum/test-d...driver-14.html (Horrible accident while test driving SX4 (Mob/dealer beat up the driver))

Subject - Who is responsible for a TD Car's accident? Prospect/Dealer?

-----------------------

Latest Update:

2 days ago, I was walking by the 'Chevy' dealer near BTM/JP Nagar east end signal and noticed all 'display' models sporting a 'registeration' number and not the usual 'For Reg' sticker. I thought what a 'cheapo' showroom to display a used car!!

1 hour ago - was driving near inner ring road and noticed the 'mahindra' dealer in koramangla displaying a white logan with a 'reg' number.

Question:

1) Why the new procedure all of a sudden? This wasnt there when in mid-08 a bhpian was left in 'bad' taste?

2) Is this some thing to do with the incident? Is this a 'dealers' initiative? Or by the 'Law'?

3) What are the pro's (I see no cons) of this move? Does this move mean all TD cars will be insured for sure?

4) Is this only in Bangalore(KA) or around India? Can any one who took a TD very recently or going to in the 'near' future throw some light on this?
svsantosh is offline   Reply With Quote
Old 28th December 2008, 00:28   #41
BHPian
 
leadf00t's Avatar
 
Join Date: Oct 2007
Location: Boston, MA
Posts: 436
Thanked: 12 Times
Default

This is ghastly on part of Bimal motors.

I would say the below 2 things will help them learn a lesson.

1) Every TBHP who own a Maruti should take their car for a service. But before even letting their service advisor touch the car ask them to fill a ideminty form. (which we can make from a replica of their form. And when they decline walk out of the service . when asked questions point them to the other unfair practice tehy try with TD's . Also let the other customers around know of this issue.
2) Reach out to some local news paper (ala Mumbai Mirror/mid-day) and point out this practice. THe number of TBHPians is very small comapred to the no of people going from general public. This should be brought to notice of general public as well to stay away from such dealers.

The above 2 points might seem unreasonable to some guys but the motive behind is right. Please post your views on the above.

Hope we can together lead this fight ahead and teach BIMAL motors a lesson.
leadf00t is offline   Reply With Quote
Old 28th December 2008, 01:04   #42
BHPian
 
white_vdi's Avatar
 
Join Date: Sep 2008
Location: new delhi
Posts: 842
Thanked: 17 Times
Default

i have TD'd 'n' no. of cars in delhi and they dont ask you to sign any paper. just ask for your D.L.
also they dont ask you to pay for it IF you bang the car anywhere. i did ask a Honda guy about the same and he said TD cars are repaired under insurance. customers are not asked to pay for the damages.
white_vdi is offline   Reply With Quote
Old 28th December 2008, 10:57   #43
Senior - BHPian
 
Join Date: Jun 2007
Location: Kochi
Posts: 2,147
Thanked: 143 Times
Default

Quote:
Originally Posted by manjith_pm View Post
I have seen this happen when my honda had a suspension problem,the service assistant got a read colored placard displaying certain numbers. In my case it was
TN/0X/XXXXXX.
Where TN-Tamil Nadu
0X-Area of Dealership
XXXXXX-The Insurance Code.
I think we could file an RTI with the RTO authorities and check if the M.V.Act permitted any such Indemnity Bond for a Test Vehicle.

There is the system of "cover notes" for unregistered vehicles. The "cover note" is valid (IIRC) from the time vehicle leaves the manufacturer's facilities till registration, or N months (can't remember the exact period), which ever is earlier.

The Honda's practise is something new --assuming that your vehicle is already registered -- I guess it may be a special arrangement between Honda and their insurer. Nothing in the MV act prevents anybody from entering into a special arrangement with their insurer.
BaCkSeAtDrIVeR is offline   Reply With Quote
Old 12th February 2009, 18:27   #44
BHPian
 
NFS2024's Avatar
 
Join Date: Dec 2008
Location: Bangalore
Posts: 482
Thanked: 81 Times
Default

Well this is an eye opener for me. Am not aware of this incident, can somebody pls tell me what exactly was the incident with sx4??

Recently about a month ago, i had been to Bimal showroom in whitefield bangalore to check out the swift diesel. I also got to test drive the vehicle and the sales guy did not ask me to fill up any form as has been discussed here.

Now am having second thoughts about going back to this dealer for the car. What do you people suggest?
NFS2024 is online now   Reply With Quote
Old 12th February 2009, 18:56   #45
Senior - BHPian
 
NetfreakBombay's Avatar
 
Join Date: Jan 2008
Location: Bombay
Posts: 1,385
Thanked: 336 Times
Default

Quote:
Originally Posted by NFS2024 View Post
Now am having second thoughts about going back to this dealer for the car. What do you people suggest?
Only sensible option would be to stay away from this dealer.
NetfreakBombay is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Service Experiences with Bimal Motors, Bangalore WhiteKnight Indian Car Dealerships 44 31st January 2017 19:22
Bimal Service (Maruti) is horrible!!!! adit1329 Indian Car Dealerships 53 1st December 2010 18:42
Ritz ZXI - Bimal Bangalore Experience sajirm Indian Car Dealerships 22 1st December 2009 11:13
Traffic pile up infront of Bimal Mahadevapura joecherian Street Experiences 33 20th July 2009 11:52


All times are GMT +5.5. The time now is 01:01.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks