Bimal Motors - Indemnity clause before test drive

[kutlee]

Originally Posted by mobike008

Was it Bimal motors where the SX4 incident happen which was so horrendous? If yes, then what Bimal is doing is perfectly alright.

what they have done might have been right if they had taken such a protection instead of beating up a customer and trying to save the *** by a new form. This shows the dodgy business practice. Whether to test drive or not is customer's call. Probably alert people will walk away and they will trap unawares.

Another point to be noted is the Bimal representative tried to pass on the 'form' just as a formailty while the volcanic 'clause' is waiting to erupt if something goes wrong. What about a customer trying to buy a car first time with the savings and ends up in deep trouble without owning a car.

I feel that for beating up the customer alone, they should be banned from the list. Those business who have dodgy practices are never going to rectify itself and come good. They try to plug the loops with another dodgy practice. As GTO said, they should never be trusted.

Avi, i don't understand your reasoning.

[aaggoswami]

Originally Posted by viper_711

What I would like to know from fellow BHPians is that have you experienced this in any other parts of the country or with other dealers?

1)

In Vadodara, Gujarat, there are two Maruti Suzuki dealers,
a) Kiran Motors
b) Cargo Motors.


2)

Nobody does ask for signing any document. If the person demanding a test drive is relatively young ( especially if they come to know he/she is college going ) they do ask for Drivers License, but not signing any document.

[bblost]

What I would like is this.
Customer:
A photocopy of the License to be given to the dealer before taking a TD Car.

Dealer:
Displays the laminated copy of the RC and Insurance certificates in side all the TD cars.

Signing an indemnity clause is NonSense.

Another related incident which left Jet Airways humbled for trying to force an indemnity bond.
Jet apologizes to Jindal Saw chief over harassment

[mjkaushal]

Guys,

I completely agree with all of you. I work for a MNC in whitefield and our company's preferred dealer is BIMAL in whitefeild. All I can say that they have a bunch of crooks and rouges, whose only job is to clinch the deal at the cost of the customer .

Many of my collegues had to cancell their bookings for the SWIFT diesel versions based on the false promises given by the sales guys and I personally had a bad time during sometime back. The sales guy told me that there was a Black baleno available and told me to get the cheque for the booking and upon the arrival, there was not a single Baleno let alone a Black one !!! When I tried contacted the sales guy, he told me that he had to go outside for some registration work and asked me to contact the Manager and when contacted the Manager, he blatantly said that the sales guy had " Lied" and there was no Baleno's available..

This happened during MArch 2007 and right from this time, this is the condition of Bimal dealership.. Now this is the hight .. asking customers to sign the indemnity bond....

Probably we need to advertise in the news papers about this and even spread the news around and lets see how the dealership goes about for their sales....

[viper_711]

Can anyone help me with contact details of maruti customer care? I tried the contact us tab on their web site but keep getting a server error everytime I submit the form.

[viper_711]

Can any fellow BHPian share this info?

Originally Posted by viper_711

Can anyone help me with contact details of maruti customer care? I tried the contact us tab on their web site but keep getting a server error everytime I submit the form.

[aaggoswami]

Originally Posted by viper_711

Can anyone help me with contact details of maruti customer care? I tried the contact us tab on their web site but keep getting a server error everytime I submit the form

I tried the " contact us " tab and entered the details as per our car Baleno. I never got the Server problem.



Here is the final screen after I submitted.

[viper_711]

Funny! 'cause i tried with IE, Mozilla and Opera - same error each time i submit the form!
Last attempt was yesterday evening.

Originally Posted by aaggoswami

I tried the " contact us " tab and entered the details as per our car Baleno. I never got the Server problem.



Here is the final screen after I submitted.

[manjith_pm]

I think all bangaloreans should make the dealerships who are in such a practice to pay for it.Stay away.
As far as I know none of the Showrooms ask for such a bond.They max ask if the person has a valid license and incase of youngsters or college-goers they check the license.
I also am aware that all these cars are insured and the car-manufacturer takes part responsibility incase of a mishap.The Test Drive Cars generally have a Temporary Certificate and the local RTO needs to be informed about the area in which the vehicle is used.
They also have a special insurance for vehicles during service or When taken for a test drive for fault recognition and rectification.
I have seen this happen when my honda had a suspension problem,the service assistant got a read colored placard displaying certain numbers. In my case it was
TN/0X/XXXXXX.
Where TN-Tamil Nadu
0X-Area of Dealership
XXXXXX-The Insurance Code.
I think we could file an RTI with the RTO authorities and check if the M.V.Act permitted any such Indemnity Bond for a Test Vehicle.
I'm sure this would bring about a change in the system and its probable that there could be a change in the way a Test-Drive Vehicle is registered.
I think people who sign the Bond and Take the test will be under more pressure and make more mistakes.