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|17th July 2008, 14:05||#16|
Senior - BHPian
Join Date: Dec 2007
Thanked: 146 Times
Few weeks later when doing some cleaning and found that the original jackie was there. When I called up and told the SA that I got one by mistake, he told me to keep it as a spare and don't bother returning it!!!
Meaning - if you ask for a spare / changed parts, etc, rest assured you will get all of them. And they are not going to be necessarly from you vehicle! But yes, the policy does say that the changed part are to be returned back the customer. In fact service people are supposed to put the changed part in the boot of the vehicle when changing something - but this is done at very few well-managed centers.
|17th July 2008, 14:20||#17|
Join Date: Feb 2004
Thanked: 25,038 Times
When i am sure a part is at fault and needs to be changed - before going to the service center i take a permanent marker or a penknife and mark the part so it can be easily distinguished by me later if/when it has been replaced.
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