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Old 28th August 2008, 20:03   #31
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File an application with the Consumer Court, visit the Honda Dealer with a copy. Honda will start taking you seriously. You can always withdraw your case, if Honda brings a good deal. In the worst case, you'll atleast have a leverage on them.

Having said that, it's going to be hard work. The courts are going to take a lot of your personal time. Lawyer - even an acquaintance - will charge you money based on hours irrespective. Hope this does not deter you from the task. You have our best wishes
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Old 29th August 2008, 11:56   #32
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Need some help, in locating a good service centre for Honad Civic in Mumbai/ navi Mumbai.

Ichibaan (Chembur) used to service it, less said the better about them, they are not in business now, they have been callin me for service though(surprising considering the press release of Honda terminating them).

At 24000 kms car is due for service face the following problems

1) Clutch is noisy-screeching
2) Dash board rattling at times
3) Noise from near the wheel (not prevelent now, used to happen) -sounds like some metal plates are clasing)
4) Problem of the Alignment of the boot, (difficult to spot), Ichiban rectified this.
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Old 30th August 2008, 16:38   #33
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Spoke to Honda's regional Office in Mumbai and they have told me to service the car at Hallmark. Honda's service representative said he will keep Hallmark informed as well, so that there are no gaps in service.
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Old 30th August 2008, 17:25   #34
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This is for a car which is 8 months old and less then 7000 KM driven.( On top of that, Honda were supposedly being helpful in finding a solution for me ). I called the Honda Siel Representative and told him that this is a hopeless evaluation. He informed me that one of the reasons is because the insurance has already lapsed.
Insurance if for 1 year = 12 months from date of delivery / registration. What does Honda mean when they say the insurance policy "lapsed"?

And what is this business about evaluating the price for your car? I did not get it.
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Old 30th August 2008, 17:45   #35
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Quote:
Originally Posted by agentsmith2 View Post
The courts are going to take a lot of your personal time. Lawyer - even an acquaintance - will charge you money based on hours irrespective. Hope this does not deter you from the task. You have our best wishes
Its not required for you to be in the courts all the time during the case . if you have a good lawyer he will handle the case and you need to be present only when the court want to ask you something directly .

About paying your lawyer
You can file a case stating that you be given a new car then compensation for the mentel stress you went through and olso make sure that Honda repays you the lawyer fees and the repayment happens if you win the case against them.
THANKS
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Old 31st August 2008, 12:24   #36
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Frankly, I am not too worried about time. I know it will take time. But all good things do.
As always, will keep you guys posted with the updates. I am supposed to receive a call tomorrow afternoon from Honda, let us see what they say.
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Old 1st September 2008, 12:27   #37
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Some help with lawyers

Lawyers specialise in certain fields, you need to enqure and get the right one. There will be lawyers who handle cases similar to yours.
1) These gentlemen will be willing to work for fixed fee payable in instalments.
2)Never pay the entire fee, stick to instalmets and pay based on progree of the case.
3)Be prepared for extended delays since Manufacturer & the dealers will have really good battery of counsels who will delay the stuff and try to wear you out.
4) try an out of court settlement
5) Compensation for damages and including the cost of litigation is good point. But the costs for both these points is fixed by the court, irrespective of what you spend. e.g legal charges maximum benefit you will be get is around Rs 3000/=
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Old 1st September 2008, 18:45   #38
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These gentlemen will be willing to work for fixed fee payable in instalments.
Yup; only those quote fixed fees are gentlemen. Those who ask for "X rs. per posting" are scoundrels. That way of structuring fees is a sure way to get ripped off. But then, the final hearing would be 2 - 3 years from today, and the worth of 100 rs. then will be less than what it is now. So, most will build an "escalation clause" into the fees. But, it should be all right to pay a small amount to cover expenses of the lawyer for the day when your case is posted.

Most lawyers will not like written agreements and shoo you away - unless the client is some big $h0t company with RsRsRs in the bank.
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Old 3rd September 2008, 11:15   #39
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I have been in touch with a few officials from Honda and today, have a meeting with North India Regional Manager in the evening. At least this is getting escalated internally, let us see how it goes.

And I really appreciate fellow BHPian's pointers to choose a lawyer. I have met with a couple in last one week, and the search is still on. Till the time I find one, I am taking help of a family friend who is a lawyer by profession.
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Old 3rd September 2008, 12:18   #40
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I think the basic issue that Honda is "evaluating the value of your car" - is to say the least, utter nonsense.

They are not buying your car and giving you a new one. Here is a case of a "defective" car being replaced by the company. It is ridiculous on their part to offer that as an option in the first place.

It's a double whammy - buy your car at a low price (inspite of defects) and then sell you a new car at the full price. Pathetic is one word that comes to mind.

Hope this gets settled amicably & out of court.

Best of luck !!!!!
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Old 3rd September 2008, 19:57   #41
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The meeting was hopeless. I did not expect it to go through nicely, but Honda Regional Head's unprofessional behavior was pathetic. The guy out rightly said that the car is fine and that my hearing sensitivity is very high and I would have made special efforts to hear those.

He also added that if Honda started replacing cars for the issues I faced, they will end up replacing almost all the cars. After listening to this, we just walked out of the room.

It was my biggest mistake to buy a Honda and I will regret it. But this meeting made me stronger. The least I can and will do is take a legal action, and I will make sure that is done within a week.
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Old 3rd September 2008, 22:02   #42
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Originally Posted by down_n_out View Post
The meeting was hopeless. I did not expect it to go through nicely, but Honda Regional Head's unprofessional behavior was pathetic. The guy out rightly said that the car is fine and that my hearing sensitivity is very high and I would have made special efforts to hear those.

He also added that if Honda started replacing cars for the issues I faced, they will end up replacing almost all the cars. After listening to this, we just walked out of the room.

It was my biggest mistake to buy a Honda and I will regret it. But this meeting made me stronger. The least I can and will do is take a legal action, and I will make sure that is done within a week.
So what he meant is almost all cars Honda Manufacter will fail the way it was in your case? I think he has just started his career with Honda. He has to see cars made by them. Anyways I will never buy a Honda in India.
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Old 3rd September 2008, 22:24   #43
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Originally Posted by down_n_out View Post
... The guy out rightly said that the car is fine and that my hearing sensitivity is very high and I would have made special efforts to hear those.
...
He also added that if Honda started replacing cars for the issues I faced, they will end up replacing almost all the cars. After listening to this, we just walked out of the room...
Wow, that a great line of reasoning. Now its up to you to prove that you do not have such hearing power!!! And does the replacement of the engine also fall under the same logic???

Good that you walked out since it is very obvious that the person you met is a total goof! After spending so much money and you get treated like this - man, Honda does take the cake!

We have Mathew and now you - how many more are there? Honda seems to have a totally different taking with Indian customers!

I think it is a better decision to buy a vehicle knowing that is has some short coming rather than buying a 'high class' and supposedly 'perfect' vehicle and getting into all this mess!
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Old 3rd September 2008, 23:52   #44
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I have been having so much trouble with my accord .
I spent atleast 5.5 L in last one year and trust me at one point i was going mad that i decided to change to BMW .

I had faced so much of trouble that i don't want to post anything because i would go mad if i think about it again .

I wouldn't suggest anyone to buy a honda in india

HONDA
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Old 4th September 2008, 08:39   #45
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The engine replacement part was even better. All of the meeting, he only had two things to say:-
1) There was a very small part within the assembly which had gone bad (but did not tell me which part). Rest, everything else has been fine and can be expected to go bad right after delivery
2) A Car is made of 10 thousand parts, they cad go bad

There was one thing which he mentioned that has stuck in my mind. He said that Honda does not do any quality testing after manufacturing and before delivery of a vehicle. When I asked him why not, he again gave me a stupid answer. He said our manufacturing processes are very strong and that no other manufacturer does it.
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