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|10th June 2009, 15:54||#16|
Join Date: Dec 2007
Thanked: 7 Times
Tomjoe, buddy, cool down awrite. TASC does give one some stories to relate, must say that. I used to give my car (Fiat Palio Stile 1.6) to Concorde at Sanathnagar. They are very haphazard, though. No follow ups, little commitment, and really slow. Did not like the experience with them. Knowledge left a lot to be desired as well. Went to Malik cars for the last two services, and for another problem (engine was missing). Knowledge ain't much better, but they are willing to listen to the customer, and are much more responsive. For example, on my suggestion (gleaned right here on TBHP), they traced the problem to a malfunctioning Air Temp sensor. They are also lax on the timeliness part though. Will not give them a 9, but then I gave Concorde a 3.5 (Tata Motors do call for feedback sometimes). Would rate them a 6/10. Full marks for sincerity though. Till I can find an even better TASC, my car is going to Malik.
|14th July 2009, 14:34||#17|
Join Date: May 2007
Thanked: 2 Times
Malik Cars, Towlichowki: Follow-up
I had registered a complaint on the Tata Motors website - but no response...
|26th July 2009, 21:34||#18|
Join Date: Apr 2008
Thanked: 55 Times
Malik Cars - wrong diagnosis,Autofin - Rectifies
Malik cars has been a favorite to me and my MJD for the last 3 services and 21000kms until recently I was in for a surprise at their handling of a problem in my car.
When upshifting to 5th at 2200rpm,60kmph, from 4th,the engine does not respond suddenly ,when downshifted to and ACC pedal released it regains composure and begins to slowly pick speed.
When I took it to Malik,they said it was Accelerator sensor and cable issue and would replace under Warranty.But I had a hunch on it - 1.They sounded doubtful.2.They wanted the car in WIP for 4 days with no guarantee that the part would arrive in time.
I refused,took the car to Autofin,Bowenpally.They simply plugged the ECU and gave it to the mechanic after some beeps and tings.He ran it for 6 km touching 100kmph with rpm 2200 - 3500.The car simply pulled along without any fuss!.The car was back with me in 25 mins flat!
Now I realised that Malik cars are reputed,service oriented and good listeners but at the cost of poor knowledge base .
Autofin motors too are good,reputed but differ in Malik by that attitude and knowledge of diagnosing the problems.
Finally I would still go to Malik for service and the good rapport of the Fiat team.But would also go to Autofin for a second opinion or for a major repair and diagnosis.
|28th October 2010, 18:52||#19|
Join Date: Nov 2004
Location: Hyderabad, India
Thanked: 24 Times
My Siena has done 72 k kms ( 1.6 elx) & - It had got body work done at Malik cars when the trailer met with a accident. The Malik cars bodywork is good & painting excellent but very poor on technical diagnosis & due diligence
The car is in need of the below works :
- Front brake pads change - squeaking sound has started & these are the 2nd set ( replaced at 45k kms)
- Rear Silencer pipe damaged - I saw a 2 inch by 1 inch hole in the pipe - Malik cars said entire mechanism needs to be replaced & will cost 8k - i said no way
- Central locking mechanism not working - problem with fuse - never got a callback for the replacement fuse
- Wipers not working - Malik cars said problem with the motor & said it would take 6k to replace the mechanism - i said no way
I am open to using a independent garage as long as the price is decent & mechanics knowledgeable. Except for the brake pads I dont think I should replace all other parts .
Any suggestions on where I should go ?
|6th November 2010, 13:58||#21|
Join Date: Feb 2008
Thanked: 27 Times
I can give you a contact. The name of the person (Service advisor) is Balaji. His contact number is 8885000059. You can refer my name as "The indica Xeta guy -0826".
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