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Old 27th October 2008, 13:46   #16
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Oh ROMS, I think Shaman is not interested anymore with FIAT-TATA. That gives me another jolt to finalize my decision on the MJD. How good are TATA ASC's with Fiat vehicles? Do they have good troubleshooting skills? I give my car to Fortune thane, and my experience with them is average. Maybe they have good supply of parts. They have a specialist for Fiat cars- not spoken to him though.
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Old 27th October 2008, 14:04   #17
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Wow that's a huge change in the Mumbai car scene. When my dad comes to visit next I'll find out the real reason behind this stuff...Shaman does seem to have made the wrong move, but only time will tell.

Arya Honda is owned by the Shaman group? wow didn't know that
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Old 27th October 2008, 14:35   #18
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I wonder if it is related - the fact that Ichibahn no longer do Honda sales and service.
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Old 31st October 2008, 16:07   #19
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Default Service at Shaman turns out to be a bad decision.

Contrary to my hope and belief that getting rid of Tata would enable Shaman to provide better service to Fiat customers, it turns out that the current arrangement is indeed temporary. One of their service advisors blurted out that they would be servicing Fiats for just about another 6-7 months, until the time Arya Honda (Shaman group company) fully establishes its operations at the Sewri Service centre.

The current state of affairs at Shaman is actually dismal. Tata has withdrawn all support, be it in terms of spares for Tata and Fiat cars, or even their countrywide centralised software for customer database records "Sibel", as the call it. Now that has put me in a soup, reason being that my car's suspension had undergone major work in May '08. The parts that were replaced i.e., Struts and strut mounts for the front left and right side are under warranty for six months. The suspension has started making a noise, due to which these guys are liable to get it replaced under warranty. Because there is no database support from Tata's end, Shaman can no longer verify my warranty claim. They cant even check or have any of their customer's database or records. Even if they do get the sofware support from Tata, they do not have a lot of spares left in their inventory.As a result, I would now have to take my car to Wasan motors at Deonar and hope that they could bail me out.

Frankly, it is not right on Tata's end to have withdrawn all support in a matter of a month or so. What happens to the owners who have taken AMC contracts from Shaman?

Apart from these issues, I used to be quite satisfied about the quality of service provided, the sole reason for which I have been visting them since 2003. This time around, even a simple car wash was'nt upto the mark. My car is stuck there for a/c service, once that is done, I'm out of that place for good.

I thought it would only be right to tell people on the forum to avoid Shaman Auto for getting their Fiat cars serviced hereafter. Infact, there was this MJD customer visiting the workshop for the first time, and he asked me if Shaman was the right choice for him? I told him it used to be the right choice, but not any longer.

PS - Checked on Fiat's website, Shaman is still displayed under the list of ASCs for Mumbai. Aslso, when I called up Wasan for booking an appointment, the first thing the lady asks me " What car is it sir? Indica or Indigo?!!". If thats not second grade treatment, what is?

Last edited by roms : 31st October 2008 at 16:26.
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Old 1st November 2008, 00:32   #20
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I have an AMC contract with Shaman, Bhandup. Some time in 3rd week of Oct, they called me and informed that they are discontinuing service of FIAT vehicles with immediate effect, however they still would service AMC vehicles till the end of contract.

BTW my experience with Shaman Bhandup has been less than satisfactory. IMHO my neighborhood garage mechanic does a better job at a lower cost. Shaman, most of the time did never have the common spares available, where as the other dealers could get the same quite quickly. They (at Bhandup) even do not have not have the instruments required for checking the ECU, and had to send every car to their Sewri workshop for the ECU check. I had decided any way not to continue the AMC with Shaman beyond the current period.

The fact however remains that Shaman was the largest service center in Mumbai for Fiat. I wonder, what arrangements FIAT is going to make in Mumbai, particularly with expected launch of Linea.
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Old 1st November 2008, 11:09   #21
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I think Fiat and Tata sales and service has been taken up Concorde Motors in Mumbai,that day even saw a Palio Stile ad in Mumbai Mirror which metioned Concorde Motors as authorised dealers.
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Old 1st December 2008, 22:26   #22
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oops, i still have the last service of my AMC left, hope they do the job well.

Shaman fiat, sewri was really good. Good reliable work. Also, will miss them because they were just 10 mins from my place. Amazing convenience
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Old 5th December 2008, 13:04   #23
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I have been giving my Palio to Shaman Sewri for Servicing since 2006. The service was pretty satisfactory till they started looking after Tata Cars. I don't think they were prepared for the volumes and its been downhill since then.
I too got a pretty rude shock during the last service in October 2008. There was some noise and engine oil leakage + the regular AMC servicing work. It turns out that the oil sump was leaking and had to be replaced. Shaman got the Oil Sump after 4 days and then inform me that the mounting bracket is also damaged, with no parts available with them. In short, my car was with them on the ramp for 17 days!!!
No spares, no information on availability, no news about dispatch from Pune, nothing at all. I finally complained to the Tata Motors Customer Service Manager and got my car 3 more days of waiting. The worst part is that I was told of this Shaman Tata breakup by the Tata Guys. Shaman Motors did not have the courtesy to tell me this the day I gave my car for Servicing.
All in all, I still think that Shaman was amongst the better service centres in Mumbai (and that is not saying much :( ....)

I am due for a new car in Dec08 or Jan 09 and have been waiting for the Linea. I wonder if any of the existing Tata guys are competent to handle the Palio or the new launches!
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