"THE" Job Experience at a Tata/Fiat Dealership - Page 6 - Team-BHP

muneemmk · 14th January 2009, 17:58

Quote:

Originally Posted by Lalvaz

Lastly, Muneem, selling a lemon to the customer after repainting 3 doors and delaying delivery till the evening so that he cannot make out the dents/flaws does not tell a good tale about your own ethics. I hope you've learnt from your experiences and do not cheat unsuspecting customers in the future.

Four doors,not three and did it look like I had a choice ? i even saw a very good scratch after the Final PDI inspection which we rubbed and polished at the last moment,funny thing is I still can't understand how even cars which are just loaded off the truck sometimes turn out to be lemons and doing 165 in a 1.6 Formula Red Palio ? I am sorry it wasn't me it was my right foot.

. I couldn't help myself , the car was just too good to be gentle with.

There is only three 1.6 Palio Sport in Stock in whole of Kerala,RF has the red one ,Kulathungal and Concord both have black one each, and since the car's odo already showed 940 kilometers, I was like heck why disconnect it now it's got to be tuned back to 25 anyway.Hence the numbers.

carfreak · 14th January 2009, 19:39

Phew, muneem reading through your whole article has had me shaken and stirred!! but first i ought to thank you for sharing your experience with us-this was a story i wanted to hear from a long time.

I just cant believe this is the same dealer from whom i bought my 1.6.i had no hassles whatsoever and in fact RF even sent a person all the way to changanasseri to get the registration for my car done!!how lucky i was!! like i told you there was a good sales manager at RF at that time.

But i know this is applicable not only to fiat or tata. everything finally comes down to the dealer level. even if you make a good car, if you done have a good dealer, you will fail badly. make a stupid car,but have a dealer who gives good service-guess that scenario is much better!!

I am scared to give my car for service at RF again!!

lin-jo · 14th January 2009, 20:49

Muneem, Did you try posting an email to Fiat CEO via the link on the fiat website? Have any steps been attempted to bring this to attention of atleast the one last person where the buck can stop?

Rahulkool · 15th January 2009, 01:56

Quote:

Originally Posted by muneemmk

Four doors,not three and did it look like I had a choice ? i even saw a very good scratch after the Final PDI inspection which we rubbed and polished at the last moment,funny thing is I still can't understand how even cars which are just loaded off the truck sometimes turn out to be lemons and doing 165 in a 1.6 Formula Red Palio ? I am sorry it wasn't me it was my right foot.

. I couldn't help myself , the car was just too good to be gentle with.

There is only three 1.6 Palio Sport in Stock in whole of Kerala,RF has the red one ,Kulathungal and Concord both have black one each, and since the car's odo already showed 940 kilometers, I was like heck why disconnect it now it's got to be tuned back to 25 anyway.Hence the numbers.

Attachment 89444

i never wanted to post in this thread but i don't think that is something to be proud of, i will never do that with someone else car

no offence to you but that was just wrong what you did ......

nikkibike · 15th January 2009, 06:59

I never thought you would put the whole story here. Very well written!

Well... am waiting for the 'latest' story about this particular TATA-FIAT dealership to write something which I came across in Steeroid's Safari which was serviced and maintained by same people. Had to spend a lot of time and do several brain storming sessions around his Safari in another service station to eliminate all the 'contributions' by the folks of RF Motors. Finally the TRUCK is back on the road yesterday and is running almost FRESH now!!!!

Maaan... the fellows in thier service station are NOWAY compatent to even replace a brake light bulb!!

Many things to say! Over to you Steeroid!

cheers:

prateekswarup · 15th January 2009, 10:22

Thanks Muneem for sharing your story! I have been following your threads from the time you've satrted posting and it's a shame to see an enthusiat suffer the way you did. I don't want to comment on the rights and wrongs done by you as each situation warrants a different response and I'm sure what you must have done might be the best step in most cases (apart from the 165kmh thing!).

But coming to FIAT, although being a loyalist, I have been hearing similar stories about dealership harressment and non-chalant attitude of the company.

One of the service center guys I know was a very prominent dealer in Karnataka for FIAT. He even has a lot of certificates/awards to show his competence in the field. However, he recalled an incident when after taking initial booking for a lot of FIAT Unos, the company failed to deliver the model to the dealers, leaving the dealers to handle the wrath of the customers. This kind of behaviour, both towards the customer as well as the dealer is quite appaling. The person is question had even filed a case against the company and is still fighting it.
Like he says, ' The FIAT company designs and manufacturer great cars, but the senior management is really incompenent/not bothered as to how the car and its customers are fairing in the market.'
I guess that sums up the attitude of the manufacturer.

In RF motors case, maybe FIAT is more responsible for the fiasco than the dealer itself. Its just sad to see that even after so many setbacks, FIAT fails to see reason and learn from its mistakes. I mean how dumb do they take the consumer to be?

deepclutch · 15th January 2009, 12:32

Apart from Concord Motors ,How is Kulathingal motors in Kerala?I know they are serving south kerala.
--
Today ,there is a tata TD and display session in muvattupuzha by concord motors.Do these cars going to be sold as brand new?

Steeroid · 15th January 2009, 12:41

Quote:

Originally Posted by nikkibike

Well... am waiting for the 'latest' story about this particular TATA-FIAT dealership to write something which I came across in Steeroid's Safari which was serviced and maintained by same people. Had to spend a lot of time and do several brain storming sessions around his Safari in another service station to eliminate all the 'contributions' by the folks of RF Motors. Finally the TRUCK is back on the road yesterday and is running almost FRESH now!!!!

Its going to be a looooooooong story. Separate thread soon.

Thanks nikki for taking time off to troubleshoot the 'RF'ed Safari (have an expansion for the 'RF' but cant type it out here), and thanks to Hitech Motors, a small TASS in Kalamassery, Cochin for the diligent work required to undo all the mistakes done by RF. I hear from JayD that the truck is back to showroom condition now and drives beautifully.

deepakhon · 15th January 2009, 12:49

Quote:

Originally Posted by Steeroid

Thanks nikki for taking time off to troubleshoot the 'RF'ed Safari (have an expansion for the 'RF' but cant type it out here), and thanks to Hitech Motors, a small TASS in Kalamassery, Cochin for the diligent work required to undo all the mistakes done by RF. I hear from JayD that the truck is back to showroom condition now and drives beautifully.

You sure do not want to type the expansion for RF

Good to hear that your truck is back to showroom condition.

I wonder what really happened to RF motors. If we just go back two years, there were a lot of posts which actually praised them quite a lot. Stooping so low in just two years requires quite a lot of talent I guess.

Lalvaz · 15th January 2009, 13:11

Quote:

Originally Posted by muneemmk

Four doors,not three and did it look like I had a choice ? i even saw a very good scratch after the Final PDI inspection which we rubbed and polished at the last moment,funny thing is I still can't understand how even cars which are just loaded off the truck sometimes turn out to be lemons and doing 165 in a 1.6 Formula Red Palio ? I am sorry it wasn't me it was my right foot.

. I couldn't help myself , the car was just too good to be gentle with.

Muneem, theres always a choice. You chose to ignore doing the right thing at the time. Knowing fully well that the car in question was damaged, you sold it to an unsuspecting customer whose only mistake was to trust you. He put his hard earned money because you made it look like a great deal by throwing in the accessories , while in reality you were saddling him with a dud. You did this probably to achieve your targets so that you could be in the good books and earn incentives from RF. All I get from your posts now is that you left RF (possibly fired) because of the RTO incident which impacted you directly.

Your posts speak about your ethics just as much as they speak about RF's ethics. No wonder your customers berate you for your conduct.

maverickxx2006 · 15th January 2009, 14:40

Quote:

Originally Posted by Rahulkool

i never wanted to post in this thread but i don't think that is something to be proud of, i will never do that with someone else car

no offence to you but that was just wrong what you did ......

I totally agree. Thru initial posts I belived you are posting your true experience. But some how now I feel you are also party in the crime. How can you rip off the car (which has in in running in period) at 165km and be proud off and then bash FIAT dealers of malpractise? Isnt the same thing you have done? Agreed you had no choice, you could have taken care of car and driven carefully.
Case of sour grapes..?
At least I'am not going to read this thread anymore.

maverickxx2006 · 15th January 2009, 15:46

Quote:

Originally Posted by Lalvaz

Muneem, theres always a choice. You chose to ignore doing the right thing at the time. Knowing fully well that the car in question was damaged, you sold it to an unsuspecting customer whose only mistake was to trust you. He put his hard earned money because you made it look like a great deal by throwing in the accessories , while in reality you were saddling him with a dud. You did this probably to achieve your targets so that you could be in the good books and earn incentives from RF. All I get from your posts now is that you left RF (possibly fired) because of the RTO incident which impacted you directly.

Your posts speak about your ethics just as much as they speak about RF's ethics. No wonder your customers berate you for your conduct.

Well said Lalvaz. Totally agree.

Thad E Ginathom · 15th January 2009, 18:29

muneemmk has written about his experiences as an employee of this company. He has not hidden the fact that his own actions in the story may not all have been those of the perfect man. I think it is fair comment to say that he did some wrong things too, and I don't think he is denying that. I also think that we should not discount everything he says on account of those things.

There is just no way that a person can survive as a salesman in most trades with 100% adherence to ethics. The invitation to take their ethics elsewhere comes pretty quickly.

gemithomas · 15th January 2009, 21:40

Quote:

Originally Posted by deepclutch

Apart from Concord Motors ,How is Kulathingal motors in Kerala?I know they are serving south kerala.
--
Today ,there is a tata TD and display session in muvattupuzha by concord motors.Do these cars going to be sold as brand new?

From my experience they are not that bad that you wont want to go back anymore. You just need to meet the good guys. Let me know if you need any help.

muneemmk · 16th January 2009, 13:48

Everyone wanted the whole truth, I gave it out, unbiased and unedited, The way I told the story in such a casual manner as to how the customer was given the car after dark to hide the shoddy paint job and all is how things happen everyday at many dealerships over the country, and did I say anywhere that I am a saint? The same thing is mentioned in the Teambhp Delivery checklist, so next time; never get your car delivered in the night, and me selling a lemon? What do you expect me to do? Tell them I can't sell this car because this is all messed up? I thought it was a one off event, but when I learned that this is going to be a daily chore, I quit from that place, I didn't write this thread for everyone to praise me or take pity on all that I been through, It was something that every bhpian should know as to what goes on behind closed doors, so that at least none of us get conned the next time we buy a new car.

Yes I did rip a 1.6 @ 165kmph which I shouldn’t have; please forgive me for my thoughtless behavior. The Drive was too long the road was too good the car was just terrific. I hope everyone is happy that I repent over what I did.

14th January 2009, 19:39	#77 (permalink)
carfreak BHPian Join Date: Apr 2004 Location: Udupi Posts: 311	Phew, muneem reading through your whole article has had me shaken and stirred!! but first i ought to thank you for sharing your experience with us-this was a story i wanted to hear from a long time. I just cant believe this is the same dealer from whom i bought my 1.6.i had no hassles whatsoever and in fact RF even sent a person all the way to changanasseri to get the registration for my car done!!how lucky i was!! like i told you there was a good sales manager at RF at that time. But i know this is applicable not only to fiat or tata. everything finally comes down to the dealer level. even if you make a good car, if you done have a good dealer, you will fail badly. make a stupid car,but have a dealer who gives good service-guess that scenario is much better!! I am scared to give my car for service at RF again!! __________________ 1987 Yamaha RD350 2006 Fiat Palio 1.6 sport TEAM FIAT-YAMAHA

15th January 2009, 06:59	#80 (permalink)
nikkibike BHPian Join Date: May 2006 Location: QoAS Posts: 521 View My Garage	Well done dude.. I never thought you would put the whole story here. Very well written! Well... am waiting for the 'latest' story about this particular TATA-FIAT dealership to write something which I came across in Steeroid's Safari which was serviced and maintained by same people. Had to spend a lot of time and do several brain storming sessions around his Safari in another service station to eliminate all the 'contributions' by the folks of RF Motors. Finally the TRUCK is back on the road yesterday and is running almost FRESH now!!!! Maaan... the fellows in thier service station are NOWAY compatent to even replace a brake light bulb!! Many things to say! Over to you Steeroid! cheers: __________________ LPG run SWIFT rolls on YOKOHAMA ADVAN NEOVAS :P

15th January 2009, 10:22	#81 (permalink)
prateekswarup BHPian Join Date: Jul 2008 Location: Manipal Posts: 117	Thanks Muneem for sharing your story! I have been following your threads from the time you've satrted posting and it's a shame to see an enthusiat suffer the way you did. I don't want to comment on the rights and wrongs done by you as each situation warrants a different response and I'm sure what you must have done might be the best step in most cases (apart from the 165kmh thing!). But coming to FIAT, although being a loyalist, I have been hearing similar stories about dealership harressment and non-chalant attitude of the company. One of the service center guys I know was a very prominent dealer in Karnataka for FIAT. He even has a lot of certificates/awards to show his competence in the field. However, he recalled an incident when after taking initial booking for a lot of FIAT Unos, the company failed to deliver the model to the dealers, leaving the dealers to handle the wrath of the customers. This kind of behaviour, both towards the customer as well as the dealer is quite appaling. The person is question had even filed a case against the company and is still fighting it. Like he says, ' The FIAT company designs and manufacturer great cars, but the senior management is really incompenent/not bothered as to how the car and its customers are fairing in the market.' I guess that sums up the attitude of the manufacturer. In RF motors case, maybe FIAT is more responsible for the fiasco than the dealer itself. Its just sad to see that even after so many setbacks, FIAT fails to see reason and learn from its mistakes. I mean how dumb do they take the consumer to be? __________________ Prateek FIAT Uno 45 1.0 'Grooved' FIRE "Chaos is a drop away!"

15th January 2009, 12:32	#82 (permalink)
deepclutch BHPian Join Date: Oct 2008 Location: INDIA Posts: 741	Apart from Concord Motors ,How is Kulathingal motors in Kerala?I know they are serving south kerala. -- Today ,there is a tata TD and display session in muvattupuzha by concord motors.Do these cars going to be sold as brand new? __________________ Get GNU/Linux ever learning procedure of becoming a defensive driver.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
"Good Day, I am interested in test driving..." "Sorry Sir, We dont have a car for TD"	Dippy	Indian Car Dealerships	46	12th November 2009 18:50
ANHC / Honda City Auto: Story of "Singh"'s boo"King"	singh_dfi	Test-Drives & Initial Ownership Reports	46	31st July 2009 10:00
Skoda dealership == "Utter negligence and milking the compelled customer"	sinhsha	Indian Car Dealerships	48	5th February 2009 17:05
Hands-on "under the hood" experience needed pls help!	fastnav	The Indian Car Scene	0	21st September 2008 11:04
Job hunting in "Dubai" (With Pics.....)	ArmourOfGod	Shifting gears	24	14th December 2005 22:22

14th January 2009, 20:49	#78 (permalink)
lin-jo Newbie Join Date: Oct 2008 Location: Bangalore Posts: 19	Muneem, Did you try posting an email to Fiat CEO via the link on the fiat website? Have any steps been attempted to bring this to attention of atleast the one last person where the buck can stop?

15th January 2009, 18:29	#88 (permalink)
Thad E Ginathom Senior - BHPian Join Date: Jun 2007 Location: Chennai Posts: 1,861	muneemmk has written about his experiences as an employee of this company. He has not hidden the fact that his own actions in the story may not all have been those of the perfect man. I think it is fair comment to say that he did some wrong things too, and I don't think he is denying that. I also think that we should not discount everything he says on account of those things. There is just no way that a person can survive as a salesman in most trades with 100% adherence to ethics. The invitation to take their ethics elsewhere comes pretty quickly.

16th January 2009, 13:48	#90 (permalink)
muneemmk BHPian Join Date: Jan 2008 Location: India Posts: 757 View My Garage	Everyone wanted the whole truth, I gave it out, unbiased and unedited, The way I told the story in such a casual manner as to how the customer was given the car after dark to hide the shoddy paint job and all is how things happen everyday at many dealerships over the country, and did I say anywhere that I am a saint? The same thing is mentioned in the Teambhp Delivery checklist, so next time; never get your car delivered in the night, and me selling a lemon? What do you expect me to do? Tell them I can't sell this car because this is all messed up? I thought it was a one off event, but when I learned that this is going to be a daily chore, I quit from that place, I didn't write this thread for everyone to praise me or take pity on all that I been through, It was something that every bhpian should know as to what goes on behind closed doors, so that at least none of us get conned the next time we buy a new car. Yes I did rip a 1.6 @ 165kmph which I shouldn’t have; please forgive me for my thoughtless behavior. The Drive was too long the road was too good the car was just terrific. I hope everyone is happy that I repent over what I did.