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|11th May 2009, 11:14||#16|
Join Date: Mar 2008
Thanked: 0 Times
The complaint thingy never works! I have left couple of them and nobody even bothers to open them - I suspect!
We must write to Hyundai directly and ask them seriously consider some service recovery measures in Bangalore with Trident!
|11th May 2009, 13:04||#17|
Senior - BHPian
Join Date: Aug 2005
Location: Dilwalon ki Dilli
Thanked: 334 Times
Put pressure on them, they will do it. I had good experience with Trident and they listened to all my problems and worked to my satisfaction. (no pampering sought/expected/given), plain work.
|19th September 2011, 14:52||#18|
Join Date: Feb 2009
Location: Kochi, Bangalore
Thanked: 69 Times
Re: Trident Hyundai Service Center "scratching" my i10!
I had a bad experience with Trident hyundai(Koramangala - Inner ring road, Bangalore) yesterday.
I had taken my verna for a paid service. I wanted to change the engine oil and filter and there was a problem with my front roof lights even. The mechanic broke my roof lights and they accepted that and agreed to replace it free of cost. But i have to wait for 3-4 days and take my car there again.
The real shock came when i was about to pay the bill. The bill shows an amount Rs 1480/- for engine Oil. The MRP of 5 litres of Oil is only Rs1155/- and up on asking they said the the verna needs 5.3 litres and the amount is for the additional 300ml. I was there inside the service bay and i didnt see him adding more oil. All that he added was oil from 5L can. The service manager along with me checked with the mechanic and he said that he has added 400ml more. But still i couldnt figure how the figure reached Rs 1480/-. for 5.4 litres, the cost comes to around Rs 1240/-
The reason given by the service manager(Kumar) was that their system is not working and they have given a manual bill. He has agreed to refund the excess amount when the final bill is done.
I used to trust Trident service guys and just used to pay the bill. Anyway this has left me with a bad feeling.
I am going to the showroom on wednesday/Thursday to get the roof light replaced and collect the original bill. Need to check the cost of each part and confirm the rates.
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