Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


View Poll Results: Is Maruti Service and Spares getting costlier?
Yes 290 83.33%
No 58 16.67%
Voters: 348. You may not vote on this poll

Reply
 
Thread Tools Search this Thread
Old 11th September 2014, 19:50   #421
BHPian
 
iamahunter's Avatar
 
Join Date: Jul 2012
Location: Hopping around
Posts: 157
Thanked: 343 Times
Default Re: Maruti Service is cheap - A myth!

I agree that a person who understands his car well can take care of what is needed and what is not.

My last service at 37k kms for swift vdi, everything was running well.. I mainly asked the SA to change the oil to synthetic, chance the oil filter, tyre rotation, EGR cleaning and a few regular checkups like brakes and stuff..

As I needed an express delivary, I was waiting. The car was delivered in 3 hours.

I was shockked to see a service bill of Rs 12,000/-

Oil change was Rs ~3000/-.
They had also cleaned the radiator.
I asked how do they clean the radiator?
The SA said that they remove the bumper and radiator, change all the pipes and hoses, and clean it.
Then I asked him to show it to me.
The SA showed me the pipe of the air filter. Saying this is a cleaned radiator pipe.
Then I asked him the question:
1. Show me the airfilter?
2. (Pointing towards the radiator) what's that called?
His face turned yellow, and he ran inside saying that he will call the mechanic.
10 minutes later he returned with another service bill, Rs 9k.

On enquiring, he said that they had not cleaned the radiator, it was added into the bill by mistake. (A mistake of looting a customer by Rs 3k)

Now I asked him how do they do the EGR?
This time he imediatly said he did not know and called in the supervisor.

Supervisor: Yes sir?
Me: Sir please tell me how is this EGR cleaning done?
Sup : Sir its a very difficult task.
For that we need to remove the engine cover and take our the exaust pipe then decarbonize it and then use some special chemical..
Me: Then it must be taking a lot of time, right?
Sup : Yes sir, it takes atleast a day. You will have to keep your car here.
(the SA's face turned pale again.)
Me : Can it be done in 3-4 hours?
Sup : NO SIR.
Me: (showing him the bill) Sir my car checked in at 10 am, its 2 pm now, and I've been charged for EGR cleaning, can you please explain.

Then the SA and the supervisor go back in.
After 15 mins, and enquiring for 2-3 times the SA comes out.

SA : Sir your final bill. (handing me the bill)

Its Rs 7.5 K. Fair enough I say to my self.

They had not done the EGR, nor the Radiator cooling (for which they had charged).

Frustrated and given up hopes of arguing with them, I pay the bill and leave.

When I cranked the engine, I doubt if they had even changed the engine oil.

Service Center: Vitesse Prabhadevi. Worst experience ever.
iamahunter is offline   (7) Thanks Reply With Quote
Old 11th September 2014, 21:04   #422
Team-BHP Support
 
Eddy's Avatar
 
Join Date: Apr 2007
Location: Delhi
Posts: 6,860
Thanked: 3,582 Times
Default Re: Maruti Service is cheap - A myth!

Quote:
Originally Posted by iamahunter View Post
Service Center: Vitesse Prabhadevi. Worst experience ever.
Please call up the Maruti helpline and report this incident.

And it'll be fantastic if you have the copy of the 12k & 9k bill. Even if you don't, please do report it.
Eddy is offline   Reply With Quote
Old 11th September 2014, 21:52   #423
BHPian
 
shady_lawyer's Avatar
 
Join Date: Sep 2014
Location: New Delhi
Posts: 151
Thanked: 266 Times
Default Re: Maruti Service is cheap - A myth!

Service done on 24/08/2014.
@ Batra Car Care Center, Humayun Road, Opposite Khan Market, New Delhi.
Due to certain reasons Lady Eowyn (2007 Alto Lxi) needed urgent repairs to fix the fuel line. The prognosis by the S.A. at MASS was that the following rubber parts needed to be replaced:
1. Tank to fuel filter fuel hose (its a funny shaped pipe, like an S that forgot to complete itself)
2. Fuel Filter to Fuel Line Hose (Fuel Line=the metal fuel line that runs the length of the underbody, and protected by a metal guard. I think (subject to correction) the brake lines too run along this channel)
3. Fuel filter.

For two little hoses of rubber and a fuel filter, the total bill came to, Rs. 1104!! .

I mean the total length of the hoses was not even 1 mtr. and the service center took back the excess hose left after the repair was complete. However since it's a question of safety of the car and the occupants, and the parts were MGP, I did not complain. The work was done professionally and I was permitted to watch exactly how they went about replacing the parts. No complaints at all.
I'm attaching an invoice copy, sorry about the terrible quality, but I do not possess a scanner and this is a mobile phone scan (using camscanner)
Attached Thumbnails
Maruti Service is cheap - A myth!-untitled.gif  

shady_lawyer is offline   Reply With Quote
Old 11th September 2014, 23:18   #424
BHPian
 
iamahunter's Avatar
 
Join Date: Jul 2012
Location: Hopping around
Posts: 157
Thanked: 343 Times
Default Re: Maruti Service is cheap - A myth!

Quote:
Originally Posted by Eddy View Post
Please call up the Maruti helpline and report this incident.

And it'll be fantastic if you have the copy of the 12k & 9k bill. Even if you don't, please do report it.
Every time I serviced my car I always got a call from Maruti asking about the experience.
Till this time the service was good and I always gave a positive feedback.

I was waiting for the same, but I did not get that call.

Unfortunately I do not have the 12k and 9k receipts.

I had asked for it, but I got a "sorry sir" and a microfiber cloth in return.
Microfiber cloth as a gesture of good will from Vitesse.

Anyways this incidence took place around 8 months back, on the 40k servicing.

Now let's see what drama takes unfolds on the 50K servicing.
Any clue as to how much can I expect the cost of servicing in Mumbai.?
iamahunter is offline   Reply With Quote
Old 11th September 2014, 23:49   #425
BHPian
 
glenmz's Avatar
 
Join Date: Aug 2014
Location: Bangalore
Posts: 279
Thanked: 182 Times
Default Re: Maruti Service is cheap - A myth!

Quote:
Originally Posted by dcs View Post
New Vehicle Sales Staff gets incentives on the vehicle sales while the Service Advisors get incentives on the Revenue they generate on Service. So their prime focus is always on inflating the Service Bill. I am not saying that they charge you wrongly for the services or parts, its just that they would ask you to approve of something that your car primarily does not need.
Totally agree to this. They also feed on our fear. And its the same with almost all service centers. My dad gave his Amaze for the first service at Peninsular Honda, Cochin and came back with the bill of about 4k. The SA asked him to fill a solution into tubeless tyres to prevent punctures. I asked him not to, but the fear the SA put in his mind got the better of him. I tried telling my dad that tubeless tyres doesnt lose air like the normal ones and he will be able to reach a puncture shop somehow.
glenmz is offline   Reply With Quote
Old 18th September 2014, 20:51   #426
BHPian
 
Join Date: Jan 2010
Location: Trivandrum
Posts: 204
Thanked: 49 Times
Default

I went for Service after a gap of 6 months from my 20K service which was done at 13500 km because 2 years elapsed. Vehicle is RITZ VDI. People scared me that for Diesel vehicle you should service as per time and not look at Kilometers driven. So I went. Since no fluids are to be replaced, I thought bill will be minimum. But I was flabbergasted to see abill of nearly 4100/-.

Pl see the bill

Now continuing.. After seeing the bill the SA prompted me for a service pack for 13600 which I can have service for 6 times in 3 years and this service will also be included! That means straightaway 3000 rs labour is reduced. I fell for it ! Now how foolish one can get? I really repent!
Attached Thumbnails
Maruti Service is cheap - A myth!-indus16sepr1.jpg  


Last edited by aah78 : 18th September 2014 at 22:18. Reason: Posts merged.
srikanthns is offline   Reply With Quote
Old 18th September 2014, 21:58   #427
Distinguished - BHPian
 
a4anurag's Avatar
 
Join Date: Oct 2011
Location: Hyderabad
Posts: 8,374
Thanked: 9,810 Times
Default Re: Maruti Service is cheap - A myth!

Quote:
Originally Posted by srikanthns View Post
Since no fluids are to be replaced, I thought bill will be minimum. But I was flabbergasted to see a bill of nearly 4100/-.
I am flabbergasted too actually.

As you said no fluids were replaced, the bill of 4.1 K is high. I am sorry but the wheel alignment and balancing is a waste at MASS. You can do it outside for a better price and better results.

Can you answer a few questions:
  1. What is this 'special checkup format - Rs 755'?
  2. Did you report any issues with brakes?
  3. Blower cleaning - seems costly though

EDIT:

Add 2-3K if fluids are changed so taking bill to 7-8K!

Anurag.
a4anurag is offline   (1) Thanks Reply With Quote
Old 19th September 2014, 20:56   #428
BHPian
 
Join Date: Jan 2010
Location: Trivandrum
Posts: 204
Thanked: 49 Times
Default Re: Maruti Service is cheap - A myth!

Quote:
Originally Posted by a4anurag View Post
I am flabbergasted too actually.

As you said no fluids were replaced, the bill of 4.1 K is high. I am sorry but the wheel alignment and balancing is a waste at MASS. You can do it outside for a better price and better results.

Can you answer a few questions:
  1. What is this 'special checkup format - Rs 755'?Special check up format is the normal check up done for any vehicle brought for Service
  2. Did you report any issues with brakes? Yes, I complained about less bite in the braking
  3. Blower cleaning - seems costly though
EDIT:

Add 2-3K if fluids are changed so taking bill to 7-8K!

Anurag.
My points in BOLD given along with the quote. Then what do you think of the service pack from Maruti? Any experience?
srikanthns is offline   Reply With Quote
Old 19th September 2014, 21:15   #429
Distinguished - BHPian
 
a4anurag's Avatar
 
Join Date: Oct 2011
Location: Hyderabad
Posts: 8,374
Thanked: 9,810 Times
Default

Quote:
Originally Posted by srikanthns View Post
Then what do you think of the service pack from Maruti? Any experience?
In the 4 years of servicing with MASS, this is the first time I am seeing this point in the service bill.

I have no clue what it means hence asked you. Can you loit out the points that were checked on your car?

Anurag.
a4anurag is offline   Reply With Quote
Old 19th September 2014, 22:55   #430
Distinguished - BHPian
 
Join Date: May 2005
Location: KL 01
Posts: 4,334
Thanked: 2,046 Times
Default Re: Maruti Service is cheap - A myth!

Quote:
Originally Posted by srikanthns View Post
My points in BOLD given along with the quote. Then what do you think of the service pack from Maruti? Any experience?
The service pack is from Indus Motors not Maruti and you can get the services done only at Indus. My cousin was also canvassed into this service pack by Indus.

Quote:
Originally Posted by srikanthns View Post
After seeing the bill the SA prompted me for a service pack for 13600 which I can have service for 6 times in 3 years and this service will also be included!
Only three service is required in three years, once every year, if you are following Maruti's service recommendation.

Do they cover labour in this service pack if you avail any running repairs or is it just for service labour?
Sankar is offline   (2) Thanks Reply With Quote
Old 20th September 2014, 19:14   #431
BHPian
 
Join Date: Jan 2010
Location: Trivandrum
Posts: 204
Thanked: 49 Times
Default

Quote:
Originally Posted by a4anurag View Post
In the 4 years of servicing with MASS, this is the first time I am seeing this point in the service bill.

I have no clue what it means hence asked you. Can you loit out the points that were checked on your car?

Anurag.
The Service pack is from Indus Motors. Not Maruti. The ither special check up is nothing special, it is the standard 42 point check on the vehicle. Which by the way should have included brakes also. Since I told about reduction in bite, they put brake overhauling and charged 790 rs

Quote:
Originally Posted by Sankar View Post
The service pack is from Indus Motors not Maruti and you can get the services done only at Indus. My cousin was also canvassed into this service pack by Indus.



Only three service is required in three years, once every year, if you are following Maruti's service recommendation.

Do they cover labour in this service pack if you avail any running repairs or is it just for service labour?
The SA told every 6 months it is to be serviced hence, 6 services in 3 years, so I thought it is attractive. SA told that the labour is free if it is normal service, not accident service.

Mod Note: Please use the EDIT or MULTI-QUOTE buttons instead of typing one post after another on the SAME THREAD!

Last edited by Rudra Sen : 20th September 2014 at 19:58.
srikanthns is offline   Reply With Quote
Old 20th September 2014, 19:23   #432
Distinguished - BHPian
 
a4anurag's Avatar
 
Join Date: Oct 2011
Location: Hyderabad
Posts: 8,374
Thanked: 9,810 Times
Default

Quote:
Originally Posted by srikanthns View Post
Which by the way should have included brakes also. Since I told about reduction in bite, they put brake overhauling and charged 790
Why haven't they done any troubleshooting for the brakes issue that you reported?

Quote:
Originally Posted by srikanthns View Post
The SA told every 6 months it is to be serviced hence, 6 services in 3 years, so I thought it is attractive. SA told that the labour is free if it is normal service, not accident service.
Isn't the servicing every 1 year or 10K kms? Or is this service interval only for the new cars?

Anurag.

Last edited by a4anurag : 20th September 2014 at 19:31.
a4anurag is offline   Reply With Quote
Old 20th September 2014, 20:29   #433
Distinguished - BHPian
 
Join Date: May 2005
Location: KL 01
Posts: 4,334
Thanked: 2,046 Times
Default Re: Maruti Service is cheap - A myth!

Quote:
Originally Posted by srikanthns View Post
The SA told every 6 months it is to be serviced hence, 6 services in 3 years, so I thought it is attractive. SA told that the labour is free if it is normal service, not accident service.
Yours must be the 2012 Ritz isn't it? For this the service is to be done once every year or once every 10000KM. 5000KM or 6 month service is for older cars.

Anyway now that you have paid for it make use of it, unless you can get them to refund you and cancel this package.
Sankar is offline   Reply With Quote
Old 21st September 2014, 21:07   #434
BHPian
 
Join Date: Jan 2010
Location: Trivandrum
Posts: 204
Thanked: 49 Times
Default Re: Maruti Service is cheap - A myth!

Quote:
Originally Posted by Sankar View Post
Yours must be the 2012 Ritz isn't it? For this the service is to be done once every year or once every 10000KM. 5000KM or 6 month service is for older cars.

Anyway now that you have paid for it make use of it, unless you can get them to refund you and cancel this package.
Yes, mine is 2012 February RITZ VDI. I really do not why MARUTI DEALERS themselves misinform customers
srikanthns is offline   Reply With Quote
Old 21st September 2014, 21:15   #435
BHPian
 
Leoshashi's Avatar
 
Join Date: Jul 2014
Location: Ranchi
Posts: 679
Thanked: 2,621 Times
Default Re: Maruti Service is cheap - A myth!

Maruti dealers, or for that matter any service station are always ready to make a fool out of customers. However, its the manufacturer who knows your car best. So I always make it a point to strictly follow user manual or carry out a replacement if a part is threatening to poise a problem in future. Not a single penny other than that.
Leoshashi is offline   (2) Thanks Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Maruti Service vs Hyundai Service - Which one is cheap? Gangsta Indian Car Dealerships 23 13th September 2015 21:14
Going cheap, the Maruti way : Comparing the Maruti Alto versions jinojohnt The Indian Car Scene 93 17th December 2014 00:58
CNG savings, a MYTH??? yuv Modifications & Accessories 21 25th December 2007 21:08
LPG savings, a MYTH? yuv Modifications & Accessories 15 21st August 2007 17:24
Ferrari Challenge - New Concepts of the Myth salil_kulkarni The International Automotive Scene 4 19th November 2005 12:04


All times are GMT +5.5. The time now is 01:56.

Copyright 2000 - 2016, Team-BHP.com
Proudly powered by E2E Networks