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View Poll Results: Is Maruti Service and Spares getting costlier?
Yes 289 83.29%
No 58 16.71%
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Old 23rd June 2016, 16:00   #586
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Default Re: Maruti Service is cheap - A myth!

There are always two sides to a coin. On one hand while the service is costly, rather very costly, on other side they do a fabulous job keeping your vehicle in top shape. At 60000, I got my Ritz VDI serviced at a neighbouring mechanic and paid a paltry sum of Rs five thousand only for EGR valve cleaning, Oil change, Oil filter change, Air filter change, Diesel filter change, Coolant change, Gear oil change, brakes cleaning & bleeding & washing. But somehow i was not satisfied with the overall workmanship and handling of my vehicle. Later it turned out that after i reached home, there was fuel leak from diesel filter. However, that was rectified immediately at my home. Next in line was AC service and the guys handled my vehicle really badly. i was disgusted. Then i reported coolant loss which was due to a busted water pump. This time i was damn sure of getting it done at Maruti service station. The cost was just half to what i had paid for service at 60000. But the car was running good.

Anyways, next week i got my mobilio diesel serviced at Honda Service centre for 20000 kilometres. The cost was just 6045 including all. I immediately recalled that i had paid almost 12000 Rs for my Ritz VDI for same number of kilometres clocked.

All said and done, its time we start turning our heads towards some other brand and stop showing our loyalty towards them. Else we are ourselves moving towards a monopolistic market where one player would be managing the entire passenger car industry. By Virtue of their directors being some bureaucrats and holding influential positions, even on date, they are tinkering with the automobile industry by bringing different laws that suit them and their sales strategy.
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Old 10th July 2016, 19:15   #587
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Default Re: Maruti Service is cheap - A myth!

I performed the annual (7th year) service for my Alto, at MSM Chennai as usual. The usual checks/cleanings/top ups. Engine oil and filter were changed, oil supplied by me (HX-7). I changed the air filter, which I do every year. Brakes were overhauled. Wheels alignment/ balancing/ rotation carried out. Bill was around Rs 4200.00 which included the cost of MGO engine oil (approx Rs 1000.00).

From this year onwards, their software has been modified in such a way the job card will not be opened for an annual service if engine oil is not billed. I had been carrying my oil all these years. They will install a new oil filter and use my oil without any fuss, making an appropriate entry in the job card. But we were stymied this year.

I solved the problem by telling the SA to bill the MGO but use my oil for the change. I collected the MGO in the same can, to be used for the compressor motor of our bore well.

This is going to be a problem from next year. I will have to switch to their MGO (5W / 30), whereas I prefer 10W 40 or 20W 40 as recommended in the owners' manual. Else opt for their Mobil synthetic oil, which I am reluctant to do due to the low running of my car - < 5k KM a year. They say this issue is there across all MASS set ups.

May be I should look for an independent garage.
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Old 10th July 2016, 20:50   #588
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I got my Swift servicing done yesterday.
Odometer reading = 37000
Issues = none
Servicing bill = 11000
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Old 10th July 2016, 21:00   #589
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Default Re: Maruti Service is cheap - A myth!

Quote:
Originally Posted by SyncNest View Post
I got my Swift servicing done yesterday.
Odometer reading = 37000
Issues = none
Servicing bill = 11000
If you don't mind post the bill here as it is unbelievable to have 11K as a amount for 40K service.
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Old 10th July 2016, 22:04   #590
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Default Re: Maruti Service is cheap - A myth!

Quote:
Originally Posted by SyncNest View Post
I got my Swift servicing done yesterday.
Odometer reading = 37000
Issues = none
Servicing bill = 11000
That's quite surprising. I got my 2009 City serviced a few days back for 6k. I guess there's hardly any difference between Maruti and Hyundai/Honda/Toyota anymore.
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Old 10th July 2016, 23:58   #591
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Default Re: Maruti Service is cheap - A myth!

Maruti has increased their labour charges this month. The labour for opening the gearbox of a swift diesel is 8500 rs. Cost of spares etc additional. I'm not sure what's going on but quite frankly Maruti appears to be going the HP way. Cheap printers and expensive cartridges.

What a shame, Maruti, you really ought to be brought down to reality.
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Old 11th July 2016, 08:13   #592
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Quote:
Originally Posted by Lalvaz View Post
Maruti has increased their labour charges this month. The labour for opening the gearbox of a swift diesel is 8500 rs.
Whoa! Are you serious?!

I can change the clutch + pressure plates twice for the labor amount.

Best is to go the FNG for all these stuff as they do it with better attention and in peace. I gave my Swift for a clutch change and was charged 1000 as labor. I went the FNG route when the car was in warranty.
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Old 11th July 2016, 10:26   #593
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Quote:
Originally Posted by a4anurag View Post
If you don't mind post the bill here as it is unbelievable to have 11K as a amount for 40K service.
Hi,

Attached bill. Not sure if all the line items in the bill are mandatory. Help me understand. I will be prepared next time
Attached Thumbnails
Maruti Service is cheap - A myth!-1468212874513.jpg  

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Old 11th July 2016, 10:51   #594
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Quote:
Originally Posted by SyncNest View Post
Hi,

Attached bill. Not sure if all the line items in the bill are mandatory. Help me understand. I will be prepared next time
Thank you Sir for the bill.

What I have noticed is the following:

1) Fuel Injector or Injector Holder - ₹1450
2) Upholstery Cleaning - ₹600

Total: ₹2050 actually not required in the billing.

Engine oil you have been charged 960/ltr so it approximately = ₹3000. Actually now it is 550 per litre so for 3.1L it comes to ₹1600.

You can check my Swift ownership thread for pricing.
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Old 11th July 2016, 11:27   #595
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Default Re: Maruti Service is cheap - A myth!

Quote:
Originally Posted by a4anurag View Post

Engine oil you have been charged 960/ltr so it approximately = ₹3000. Actually now it is 550 per litre so for 3.1L it comes to ₹1600.

You can check my Swift ownership thread for pricing.
Dear Sir,

He has posted bill of a petrol swift; what you have mentioned as 550 per litre is for MGDO(Maruti genuine Diesel Oil)

The dealer has used Castrol Edge 5W40 synthetic oil in his car, and 960/ltr is okayish price for the Edge 5W40 IMO.

Regards,
Shashi
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Old 11th July 2016, 11:47   #596
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Quote:
Originally Posted by SyncNest View Post
Attached bill. Not sure if all the line items in the bill are mandatory. Help me understand. I will be prepared next time
Quote:
Originally Posted by Leoshashi View Post
He has posted bill of a petrol swift; what you have mentioned as 550 per litre is for MGDO(Maruti genuine Diesel Oil)
Thanks for pointing it out.

Leaving aside the oil pricing, injector holder and upholstery cleaning were unnecessary IMO.
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Old 11th July 2016, 11:59   #597
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Quote:
Originally Posted by a4anurag View Post
Thanks for pointing it out.

Leaving aside the oil pricing, injector holder and upholstery cleaning were unnecessary IMO.
True!! Injector cleaning is a thing which most MASS add in the bill without actually doing anything in the car. Charging additionally for caliper greasing is another big scam at most MASS. My MASS does it as a part of the paid service only.

The upholstery cleaning is an unnecessary expense, unless the owner specifically asks for. Also note that they have charged approximately 400 rupees for alignment. I always prefer to get this done outside MASS at an independent tyre shop-they do a better job at affordable prices.
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Old 11th July 2016, 14:47   #598
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Quote:
Originally Posted by a4anurag View Post
Whoa! Are you serious?!

I can change the clutch + pressure plates twice for the labor amount.

Best is to go the FNG for all these stuff as they do it with better attention and in peace. I gave my Swift for a clutch change and was charged 1000 as labor. I went the FNG route when the car was in warranty.
Yes, Unfortunately, I am serious. I had visited the MASS yesterday to change the synchronizing rings for my Swift diesel. Cannot downshift to 1st and 2nd gears unless I'm below 10kmph and 15kmph respectively. Also need to replace the clutch since I'm at 93k kms, and its showing signs of wear. However, I got scared by the ridiculous labour charge. Mind you the labour charge was only for the gearbox opening. The clutch replacement labour charge was additional. Drove off right away. I really liked the MASS, but I'm going to an FNG from now onwards. The prices are highway robbery. No other words to describe this.
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Old 11th July 2016, 15:38   #599
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Quote:
Originally Posted by dass View Post

Question to experts - Is the power window console covered under extended warranty or it is not? How do I check that with Maruti?
After a couple of mails to Maruti, the MASS followed up with me regularly and changed the PW switch under extended warranty. They also apologized for the confusion and the new works manager was very professional in handling my case.
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Old 11th July 2016, 21:58   #600
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Quote:
Originally Posted by Leoshashi View Post

The upholstery cleaning is an unnecessary expense, unless the owner specifically asks for.
What is upholstery cleaning? Since the servicing, the inside of my car is not smelling good. I thought it would go away. It's been 2 days and it still smells like sweaty socks. Is it due to the upholstery cleaning? Does the smell linger long?
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