View Poll Results: Is Maruti Service and Spares getting costlier? | |||
Yes | ![]() ![]() ![]() | 373 | 84.39% |
No | ![]() ![]() ![]() | 69 | 15.61% |
Voters: 442. You may not vote on this poll |
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![]() | #1 |
BHPian Join Date: Sep 2006 Location: mumbai
Posts: 26
Thanked: 10 Times
| ![]() There is a general beleif that maruti cars are cheap to maintain. But i beg to differ. Was charged Rs. 9968 for servicing my Baleno and that too when i purchased the engine oil from outside. The service station in question is excell autovista, santacruz (e). Its a 40000 km service. Below is the break up of the bill: PARTS spark plugs (CHAMPION KP20PR-U) - 213.32(4 plugs) gasket, cyl head cover - 122.01 gasket throttle body - 8.87 element, air cleaner - 538.67 gasket - 49.78 filter assy, fuel - 526.22 oil filter mpfi - 66.09 pad set frt disk brake - 2359.11( ![]() coolant sb non amine - 208.89 brake fluid gc1500aa 500ml - 266.67 gear oil 2.5l - 825(!!!) screen wash concentrate 50ml - 11.84 air intake system cleaner - 378.67 carb & injector cleaner - 283.67 injector cleaner - 401.20 polish paper 80 - 15.73 rust off 100 ml - 89.16 ------- TOTAL -- 1 6364.90 LABOUR paid service - 900 brakes overhaul (complete) - 480 throttle body cleaning - 480 fuel injector cleaning - 480 coolant change - 160 (!!!!) consummable check/ replacement - 45 ------- TOTAL -- 2 2545 ______ TOTAL (1+2) - 8909.9 TAX - 1057.76 _______ TOTAL BILL AMOUNT - Rs.9968/- Add engine oil to this castrol magnatec 4l for ~rs 1200. I am seriously contemplating to get the car serviced outside mass from the next time. P.S. - The car is very well maintained. Regularly serviced with oil change every 5000kms. |
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![]() | #2 |
Team-BHP Support ![]() Join Date: Apr 2007 Location: Delhi
Posts: 7,544
Thanked: 4,923 Times
| ![]() If the car is actually in good condition, this service is a rip-off. At 40k, why would you need a complete brake overhaul and change of disks unless they were not cared for or inspected for wear and tear early in their life. Also, what is this ? -> element, air cleaner - 538.67 The labour costs are, well, absurd to say the least. I suggest you go shout at the dealer and write to MUL about this. Attach a scanned copy of the bill. Ridiculous. Just for record: I got my seift diesel serviced at 40k recently and got a bill of Rs 3333 (you can add 700 bucks for paid service which got waived off in my case) |
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![]() | #3 |
Senior - BHPian Join Date: Jul 2008 Location: Bangalore
Posts: 2,051
Thanked: 411 Times
| ![]() You are absolutely correct MASS have started to ripoff the customers for labor charges and other small things. I think labor for small jobs is not controlled by Maruti so they add absurd amounts such as 160 rs for coolant change. After burning my hands multiple times at MASS for my old M 800 I noticed that another few services and total bill will be more then worth of the car itself so decided no more MASS from next time and found another garage nearby based on suggestions from T-BHP members. Last edited by amitk26 : 26th February 2009 at 14:16. |
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![]() | #4 |
BHPian Join Date: Apr 2007 Location: Bangalore
Posts: 360
Thanked: 17 Times
| ![]() quite surprising.. bcos the max i have paid for my baleno was about 4K(more bcos of magnatec) ..otherwise about 2.8K to 3.2K.. i also give it to a mass(sathnur, yelahanka) but generally speaking mass is a little expensive than other un-authorised but good maruti service stations.. i normally my father gives my zen to this guy and when i give i give it to mass... and price diff is quite high !! |
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![]() | #5 |
BHPian | ![]() I think the labour charges are normal. This is what standard costs are. |
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![]() | #6 |
Senior - BHPian | ![]() The MASS have started to become unscrupulous, replacing parts that do not need replacements. Other than that, I dont find anything expensive in your service bill except for the shocking 160 for coolant replacement. |
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![]() | #7 | |
BHPian Join Date: Sep 2006 Location: mumbai
Posts: 26
Thanked: 10 Times
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![]() | #8 | |
Senior - BHPian | ![]() Quote:
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![]() | #9 | |
BHPian | ![]() Looks like you've been charged twice for what should essentially be the same thing. Quote:
Weren't these treatments mentioned in the initial estimate before the service ? | |
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![]() | #10 | ||
BHPian Join Date: Sep 2006 Location: mumbai
Posts: 26
Thanked: 10 Times
| ![]() Quote:
And dont you find a bill for Rs.11000 (incl. oil) expensive for a 40000kms service? Quote:
I was told that they are necessary and mentioned in the user manual. He was also pushing me for engine decarb. But had done it at 30000 kms so refused. But have to say he tried his level best. Last edited by Rehaan : 28th February 2009 at 14:01. Reason: Posts merged. Please use the MULTIQUOTE button instead of making multiple consecutive posts in the same thread. Thanks. | ||
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![]() | #11 |
BHPian Join Date: Aug 2008 Location: Bangalore
Posts: 594
Thanked: 31 Times
| ![]() choco i think you should complaint it from maruti website. I did it for my 6 months SX4 which has rattling sound. They corrected some but still some noise is there from dash board which does not come always.Service center is following up to close the case |
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![]() | #12 |
Senior - BHPian | ![]() They are SGP, they will be expensive, but will last twice the distance/time as MGP. I am sure 40Ks is not the right time to change them. But dont you think it is a small price to pay to make sure your brakes will work fine ? I am sure they would have told you exactly what they are going to do & how much approximately it will cost. Why did you not stop them then. If you are sure, they have not done these things, do not pay the bill. Ask for all the old parts that they have replaced & make sure they put them in the boxes that the new ones have come in. Check the MRP on these boxes & compare with your bill. |
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![]() | #13 |
Senior - BHPian Join Date: Dec 2006 Location: Bangalore
Posts: 1,235
Thanked: 436 Times
| ![]() Very true. My first paid service bill came to Rs. 4500 for my Alto Lxi!!! It was just a regular service! I felt totally ripped off! Next time for sure the car wont see MASS for service again!! |
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![]() | #14 |
Senior - BHPian | ![]() Choco - the brake pads is expensive but not by much. OHC genuine pads bought from putside is around Rs 800-900 per side - so thats Rs1600-1800 for a set. I am sure the dealer prices are more.. I think where the rip off has happened is in the amount of parts/work done which probably was not necessary at this service interval - but you can still verify that with the dealer whether he has done anything in excess/or without the actual part needing a replacement however - the fact that IN GENERAL , Maruti service is cheaper REMAINS. I think you should see the service bills of some other brands before making a sweeping statement like that Lastly - i think it could be with the slowdown in the new car sales and margin pressures, some unscruplous dealers might be trying to inflate service bills.. as a customer, do demand your rights in terms of 1) explanation on work done 2) all replaced parts 3) you can even ask for the empty oil cans 4) normal 40k schedule of work as prescribed by manufacturer Last edited by narayan : 26th February 2009 at 16:02. |
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![]() | #15 | |
BHPian | ![]() Quote:
Last edited by Rehaan : 28th February 2009 at 14:02. Reason: Hi, please avoid quoting an entire large post. It inconveniences our small screen & mobile readers. Thanks. | |
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