Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


Reply
 
Thread Tools Search this Thread
Old 18th March 2009, 12:17   #16
BHPian
 
krish3's Avatar
 
Join Date: Apr 2007
Location: Cochin/Bangalore
Posts: 608
Thanked: 15 Times
Default

Finally. after lots of calls and shouting, FORD has agreed to send a technical expert for Cochin. That person will come at a time when I go to cochin, so that a resolution can be found out.

This time I will make sure that whatever the guys says, I will get it in writing and signed by him. There should not be any back stabbing this time round.

But then the problem this time is, the govt has tarred most of the roads in cochin, so it'll be hard to find a rough patch to re-produce the noise.
krish3 is offline   Reply With Quote
Old 18th March 2009, 12:32   #17
Senior - BHPian
 
Join Date: Dec 2007
Location: Dubai
Posts: 3,860
Thanked: 128 Times
Default

^^ Great. And yes, all in writing you should not give anything in writing. Do not sign anywhere!

Quote:
Originally Posted by krish3 View Post
...But then the problem this time is, the govt has tarred most of the roads in cochin, so it'll be hard to find a rough patch to re-produce the noise.
This should the least of your concerns! Come on, we are talking about our PWD!
HappyWheels is online now   Reply With Quote
Old 19th March 2009, 10:57   #18
Newbie
 
Join Date: Nov 2007
Location: Bangalore
Posts: 17
Thanked: Once
Default

Hi, I am considering Fiesta D will appreciate your feedback on the car. i ahve heard a lot about the service problems and the cost. Can any one let me know the present scenario in Bangalore.
vfmanuel is offline   Reply With Quote
Old 19th March 2009, 19:47   #19
BHPian
 
krish3's Avatar
 
Join Date: Apr 2007
Location: Cochin/Bangalore
Posts: 608
Thanked: 15 Times
Default

Manuel-: If you are asking about the car, then Its a very good car. Very comfortable and very fun to drive car. Gives outstanding mileage as well.

This was the first problem we faced in the car and the service really is very bad. And ford attitude doesnt help too. You have to really pressurize them to get them to respond.
krish3 is offline   Reply With Quote
Old 19th March 2009, 20:03   #20
BHPian
 
bullboy's Avatar
 
Join Date: Sep 2006
Location: Trivandrum
Posts: 577
Thanked: 35 Times
Default

OMG !! i bought my ikon Tdci few months back :(
bullboy is offline   Reply With Quote
Old 19th March 2009, 20:03   #21
Senior - BHPian
 
JayD's Avatar
 
Join Date: Jun 2007
Location: Cochin! At last
Posts: 3,195
Thanked: 1,996 Times
Default

Quote:
Originally Posted by krish3 View Post
But then the problem this time is, the govt has tarred most of the roads in cochin, so it'll be hard to find a rough patch to re-produce the noise.
Don't worry. Just take it to the pipeline road at palarivattom, which leads to Maria Park, and keep driving(if you can) after maria park too. it has to be one of the worst roads in the planet.
JayD is offline   Reply With Quote
Old 19th March 2009, 23:24   #22
BHPian
 
krish3's Avatar
 
Join Date: Apr 2007
Location: Cochin/Bangalore
Posts: 608
Thanked: 15 Times
Default

My home in cochin is through that road. I think my father said it has been tarred. Will have to go and see though. But I'm sure not every road would have been tarred. I will find out one.
krish3 is offline   Reply With Quote
Old 14th April 2009, 23:44   #23
BHPian
 
krish3's Avatar
 
Join Date: Apr 2007
Location: Cochin/Bangalore
Posts: 608
Thanked: 15 Times
Default

APRIL 11th, came and with it came a call from Kairali Ford to my father to bring the car to the service centre.

My Father and I went to the showroom and we were greeted by the FORD people. 5 people had come in from Chennai - 2 from FORD INDIA and 3 from the company which manufactures the power steering.

5 people got into my car (inc my father and myself) and went for a test drive. There is a bad patch near my house and we took the car there. We reproduced the noise before all of them. The FORD rep from chennai, then took a drive and then confirmed the noise. We then went back to the service centre.

There again, the guys said "This is a noise typical of the power steering and all cars have it.". Then we all took a test drive on a VERNA which had run 21k kms. Again on the same road, they tried to reproduce the noise. We heard all sorts of rattling from other parts of the car, except the noise in question. But my father didnt want to quarrel and he said nothing.

Then once we were back to the service centre, we were told again that there was nothing wrong with the car and that if we reduce the noise then the steering will get tighter. We still kept silent. Then they gave us an option of replacing the steering rack as according to them "FORD IS ALWAYS FOR CUSTOMER". We gladly agreed for the replacement. The FORD rep warned us that the steering would get tighter if noise is eliminated.

The replacement took another 3 hrs. Once that was done we went for test drive. Now the results are

1) Any noise from steering rack is absent.
2) Steering is much lighter than before (this is contrary to what the FORD guys said).

We are now surprised to feel the steering effort being so easy. What we really feel is there was indeed some problem with the steering rack.

My grouse is that this could have been done earlier itself by FORD, instead of all the wasted time, effort and money gone into all the squabbling.

Another thing I would like from any manufacturer is HONESTY. There is nothing to be lost from accepting one's mistakes. All of us are just humans. Remedial action at the earliest goes a long way in making a customer happy.

Another mention about a customer care guy named ARIF in FORD chennai. People like him should be put into a dept named CUSTOMER HARM. He doesnt know how to respect a customer or listen to anything he/she has to say.

Mr Arif, this is for you. You dont have to test drive 1000's of miles to know a problem from a normal behaviour. You only need an open mind. Accpet that issues can happen in a FORD CAR as well. Its not a perfect machine. No one can force you to see something if you dont want to see it.
krish3 is offline   Reply With Quote
Old 15th April 2009, 00:04   #24
BHPian
 
unni.ak's Avatar
 
Join Date: May 2007
Location: Bangalore
Posts: 777
Thanked: 80 Times
Default

I'm glad to know that the issue has been sorted out at last. All's well that ends well.

I've been following this thread, albeit silent. Kairali Ford, Cochin is where I get my Fiesta serviced too and am yet to go thru any bad experience (touch wood). In fact the last time I went for service, about a week back, I had an experience close to delight. Next time you go there, try to get Manuel as your Service Advisor. I've found that he is patient and is not in a hurry to get the speaking and listening over with.

Happy Driving.
unni.ak is offline   Reply With Quote
Old 15th April 2009, 01:14   #25
BHPian
 
d3mon's Avatar
 
Join Date: Nov 2008
Location: Bangalore
Posts: 469
Thanked: 582 Times
Default

Krish3, I think ford resolved this in an amicable manner in the end. Some amount of dilly dallying could have been avoided on their part, but ultimately, as unni said, all's well that ends well !

@bullboy you can rest easy now
d3mon is offline   Reply With Quote
Old 15th April 2009, 09:52   #26
BHPian
 
krish3's Avatar
 
Join Date: Apr 2007
Location: Cochin/Bangalore
Posts: 608
Thanked: 15 Times
Default

Unni-: We now have a good relation will the service advisors there, since my father has been going there for a long time for this problem. They have even come to our home many times.

There is another sound coming from the car (even before replacement of steering rack); this time somewhere from left rear; present when the FORD engineers came to cochin. The Kairali guys were ready to check it then and there, but we had already spent the whole day at FORD and wanted to go back home. They promised to come and take the car whenever my Father is free.

So I think they are now quite ready to actively work on all issues.
krish3 is offline   Reply With Quote
Old 15th April 2009, 09:57   #27
Team-BHP Support
 
benbsb29's Avatar
 
Join Date: Nov 2006
Location: Brisbane
Posts: 8,024
Thanked: 3,482 Times
Default

Quote:
Originally Posted by krish3 View Post
There is another sound coming from the car (even before replacement of steering rack); this time somewhere from left rear; present when the FORD engineers came to cochin.
Check the suspension, which could be the reason for the noise.
Do you speed over bad roads?
benbsb29 is offline   Reply With Quote
Old 15th April 2009, 12:28   #28
BHPian
 
krish3's Avatar
 
Join Date: Apr 2007
Location: Cochin/Bangalore
Posts: 608
Thanked: 15 Times
Default

Yeah, thats where my doubt first went to. Will be getting it checked.

We never speed over bad roads, maybe because we have a ZEN as well and that doesnt handle bad roads that well. My father ,in particular, is a very careful driver, never speeds even on smooth empty roads beyond 80 kmph.
krish3 is offline   Reply With Quote
Old 18th April 2009, 16:23   #29
BHPian
 
bullboy's Avatar
 
Join Date: Sep 2006
Location: Trivandrum
Posts: 577
Thanked: 35 Times
Default

my ikon's steering feels tighter now :-)
bullboy is offline   Reply With Quote
Old 18th April 2009, 20:49   #30
Senior - BHPian
 
Join Date: Jun 2007
Location: Kochi
Posts: 2,147
Thanked: 143 Times
Default

zahir and krish3, both of you should go through the "what to do when stuck with a lemon" thread on this forum. Search, and ye shall find.
BaCkSeAtDrIVeR is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Fiat Siena, very stubborn problem. spacefugitive Technical Stuff 25 8th September 2010 14:03
Strange Noise from LHS front suspension Swift viana Technical Stuff 33 26th July 2010 00:35
Toyota Sera LHS Roof Glass viky_s Modifications & Accessories 2 20th November 2009 20:05
Stubborn Resistance to the New Helmet Law !! normally_crazy Motorbikes 116 29th April 2006 13:42


All times are GMT +5.5. The time now is 00:00.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks