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Old 30th July 2009, 18:13   #1
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Default Concorde Motors Hosur Rd had put deep scratches

I had given my car to the Concorde Motors Service station on Hosur Road on 20July2009.

I met the service advisor and told him that my earlier experience with concorde was not good so please take extra care this time (last time i got some minor scratches) .

My right front door window was not working so gone there to rectify it. Service guys had rectified the issue but when I had gone there to take my car. I was shocked to see multiple deep scratches on the bonnet. Guy who did it tried to hide it very smartly but because the touching done was fresh, dust clinged to it. So it immediately caught my attention. I had shown it to the service advisor, he said its just a dust but when i told him to clean it then the whole touching came out and the scratches became visible. I was very angry then Customer Relationship Manager told me that if I left the vehicle any other day then he will take care of it personally and get the bonnet and the bumper repainted (bumper paint job was done earlier by concorde hosur road for which now the paint itself is peeling off). I left the vehicle again but when I had gone there to see the work done, I noticed that very very poor paint job was done on the bonnet. Rather it spoiled the whole thing. There are bubbles in the paint job, paint is not matched and surface is really uneven.
Again complained to CRM. He took a notice of the issue and told me to come back once again and then he will take care of all the issues. I am really afraid of giving back my vehicle to concorde motors because I am not sure if I get the proper result from the paint job and will get the vehicle in good condition. This is not the first time it happened with me. Last time I had done a paint job for the front bumper from same service station and that paint is now started peeling off.

Eventhough CRM is not saying no and ready to get it repainted but If I give my vehicle for the promised paint job by CRM (Customer Relationship Manager), then it should be done in a professional way with proper finish and without spoiling other parts.
Because of service people's fault my new car has to undergo paint job which is really annoying.

CRM seems to be helpful but people who has to rectify the paint job are not at all professional or they don't want to do their job properly. But I did not like that CRM had called me to collect the vehicle without properly checking the vehicle inspite of my repeated request over the phone.
When I had shown the faults in the paint job and when first time I had shown the scratches, at those both moments nobody had questioned the people who had worked on my car.

I have attached 2 photos . One which shows the main scratch on the bonnet and other is the last time's paint job where the paint itself is coming out.

I had shown the paint jobs to one of the reputed paintshop station in Bangalore and he told me exactly what is wrong with the job. According to him job done is not at professional. In no scenario the paint should come out like it is happening in my case.

I am in a dilemma now - should I give the CRM one more chance or simply go to some professional paintshop station and get the things done.

in any case I have already raised this concern by posting a feedback on the the Tata Site
Tata Motors Customer Support :: Complaint

and I will mail this thread to the Customercare@tatamotors.com and service@fiapl.com so that people who had done it should have some feeling of responsibility and accountability

Its really painful when u get scratches without your own fault and with trust I had given the vehicle and in return a got a very bad paint job which made a bigger portion of the bonnet look ugly.
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Old 30th July 2009, 18:23   #2
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damn. Doing a paintjob on a solid white car is the easiest thing to do. I've done better DIY jobs lol
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Old 30th July 2009, 19:47   #3
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thank god i did not give my vista there. i was in dilemma whether to go to Concorde hosur road or fast cars, bannerghatta road. finally opted for fast cars. they did a good job.
my car was having a big scratch on the left running board and door( front and back)
it costed me 6500. bajaj paid 6 and i paid 500/
dent removal and painting of both the doors on left side
time taken is three days
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Old 30th July 2009, 21:03   #4
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I suffered twice on the hands of concorde paintjob. First when my car was just 1 month old I got a scratch on the bumper due to one moron truck driver. It was not major but I was thinking that service center guys can make my car look scratchless and new once again so went ahead for the small portion of bumper repaint but to my surprise paint job done was of very low quality. So shown to the paint job advisor. He started making all kinds of excuses.It was not at all smooth finish. Then I told him that this is not at all ok for me, so he told me to leave my car for 1 more day. Next day again same story this time it was little better but overall pathetic. This guy bluntly said that this is the best he can do. I was new into the field of car ownership so thought may be this is the best which can be done. but after 7 months only paint started coming out.

Second time it happened week ago. Again same kind of issues. Paint is not matching properly, lot of bubbles and uneven surface. to save money proper coats of paint not done.
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Old 30th July 2009, 22:33   #5
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I am really sorry for you and concerned with these kind of services. I will try my best to avoid visiting them for my fiat beauty.
Thanks for sharing it with all of us.
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Old 31st July 2009, 16:24   #6
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Dear Fiat Fan,

my sincere suggestion to you would be not to waste time anymore with these guys. Outside guys do a better job. My ANHC was badly damaged when i left it for first free service at Dakshin Honda.

I am sorry for you as it HURts a lot if your car gets damaged in any way for no fault of yours.


P.S: Try taking GREENHORN'S HELP...he seems to be good at it :-)
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Old 3rd August 2009, 14:42   #7
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As decided, I sent an email to Customercare@tatamotors.com and service@fiapl.com and got a reply from Fiat.

Fiat have talked to the Concorde Motors . I got a call back from Concorde and requested to give them one more chance.

I have agreed for it and now they are repainting it once again. I will update all of you about the result once car is delivered to me.
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Old 21st December 2010, 12:22   #8
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Default Re: Concorde Motors Hosur Rd had put deep scratches

Not to start yet another Tata bashing ordeal, but a colleague at office had been to the same A.S.C for his Indica's service.

The SA was very straight forward in asking him if he needs original parts or second quality/used parts or parts from other vehicle.
Appreciated the honesty of the SA and he sprinted back to an independent garage.
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