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|13th September 2009, 02:15||#1|
Join Date: Mar 2009
Thanked: 6 Times
Fortune Motors Powai - Experience
Instead of my usual Wasan Motors Kandivali TASS, today I took appointment of Fortune Powai at eleventh hour. I called at around 11 am & asked for appointment for 2.30 pm today itself. There was a load the GM himself SMS'ed back after confirming the appt.
Reached late at 3 pm. Did not even had to go to reception to meet SA, Michael. He came to receive me as soon as I was entering. In next 5 minutes he patiently understood what all I want to get done & the Job card was ready. Impressive. (my comparison would be with Wasan Kandivali TASS as I have been there 8-9 times).
I strolled around in the showroom. Had a look at Foxtrot Azure Linea. Then went to service bay to get manual from the car to pass time in the customer lounge. By then the work was started & car was on the ramp already. SA fetched the manual from the car & gave it to me & requested me to wait in customer lounge. I agreed as it was only professional (though I wanted to be there). I specified that I want to see the flushed out earlier oil & the new oil can & specified 3-4 times that the oil is Selenia K. Verified the can also which they brought from the store. Satisfied, I went to the lounge (around 3.45 pm).
At 4.55 pm, got the SMS that the vehicle is ready. Damn impressive, so fast. After delays always at Wasan Kandivali, I had never expected such a fast response.
SA came & explained me the bill. I was expecting around 2K, it was 2761/-. Because the oil change was a "request" on my part, they charged Rs. 550/- for oil change labour. I requested the works manager quoting Wasan never charges me for such things & even for Coolant new bottle & see if they can waive. They reduce it to 300/-. OK.
Out of 3-4 small small items, The GLove box fitting was done. There was a gap on right side between dash panel & glove box lid. It was looking slightly ugly. They fixed it, the gap is gone & fitting now looks alright. However, when you close the box, there is a tick heard generally. That tick was almost inaudible means the lock has become loose. I asked SA to check it as it seems it may open when car will hit a pothole. He showed me a setting in the glove box deep inside on left hand side & said if that is done the gap will reappear. So, left it at that. Also, left other small things also for 15K visits as timing was a constraint (I went late)
Car was washed externally & interiors vaccum cleaned & handed over to me.
And yes, Anooroop team is at Fortune Powai.
Timings - did the job quite fast.
Professional than Wasan which looks like very amaterish.
Slightly costlier than Wasan.
Unlike Wasan, I might not be permitted to be there on service bay
SA, Michael was patient in hearing anything & any request though he was loaded & mine was unscheduled visit thro' their GM. At delivery there was another Linea customer after him still he came with me for a trial when I asked just to check if car is running alright.
There was no dilly dallying like Wasan where everytime the car is not touched for 1-2 hours after reaching there & everything seems to be in panic with loads of customers.
1st impression is good. My Linea will got to Fortune Powai for its 15K km service. They serivce avg 4-5 Lineas everyday.
Engine Oil (4 Ltr Can) - Rs. 1955/- (Linea takes 3.2 ltr & they generally pour 3.4-3.5 ltr. took back the remaining for future use if needed)
Oil Filter - Rs. 124/-
Labour - Rs. 300/-
Total - Rs. 2,761/-
Is there any effect after oil change? did not feel much, car got a li'l smoother. Butttt, the earlier oil was turned blackish brown, no metal particles were seen. SA said it could have been run till 15K kms & many use such oil regularly. But I always overservice engine oil. The new oil is clean with light yellowish tint almost water-like.
|13th September 2009, 17:01||#2|
Join Date: Nov 2007
Thanked: 32 Times
OMG I have not got a service like this at fortune powai. My car i.e an indica turbo takes atleast a day for normal service and additional if some minor work is required.
What was this a FIAT special or GM special service?
|13th September 2009, 21:51||#3|
Join Date: Mar 2009
Thanked: 6 Times
Compared to Wasan, overall Fortune was more professional than Wasan. Visibility of Fiat is very very good there, almost equal to Tata in terms of space/ visibility. There are 2 big vinyl posters - 1 for Linea comparing with competition on each parameter, the other was for Punto vs competition.
|13th September 2009, 23:03||#4|
Join Date: Jun 2008
Thanked: 29 Times
I will be going there next. I used to go to Anooroop and when that closed down, I started to go to Shaman. I had a really bad experience the last time, i realised very late that they are no longer a FIAT authorised service centre.
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