Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


Reply
 
Thread Tools Search this Thread
Old 13th September 2009, 02:15   #1
BANNED
 
Join Date: Mar 2009
Location: Mumbai
Posts: 1,309
Thanked: 6 Times
Default Fortune Motors Powai - Experience

Instead of my usual Wasan Motors Kandivali TASS, today I took appointment of Fortune Powai at eleventh hour. I called at around 11 am & asked for appointment for 2.30 pm today itself. There was a load the GM himself SMS'ed back after confirming the appt.

Reached late at 3 pm. Did not even had to go to reception to meet SA, Michael. He came to receive me as soon as I was entering. In next 5 minutes he patiently understood what all I want to get done & the Job card was ready. Impressive. (my comparison would be with Wasan Kandivali TASS as I have been there 8-9 times).

I strolled around in the showroom. Had a look at Foxtrot Azure Linea. Then went to service bay to get manual from the car to pass time in the customer lounge. By then the work was started & car was on the ramp already. SA fetched the manual from the car & gave it to me & requested me to wait in customer lounge. I agreed as it was only professional (though I wanted to be there). I specified that I want to see the flushed out earlier oil & the new oil can & specified 3-4 times that the oil is Selenia K. Verified the can also which they brought from the store. Satisfied, I went to the lounge (around 3.45 pm).

At 4.55 pm, got the SMS that the vehicle is ready. Damn impressive, so fast. After delays always at Wasan Kandivali, I had never expected such a fast response.

SA came & explained me the bill. I was expecting around 2K, it was 2761/-. Because the oil change was a "request" on my part, they charged Rs. 550/- for oil change labour. I requested the works manager quoting Wasan never charges me for such things & even for Coolant new bottle & see if they can waive. They reduce it to 300/-. OK.

Out of 3-4 small small items, The GLove box fitting was done. There was a gap on right side between dash panel & glove box lid. It was looking slightly ugly. They fixed it, the gap is gone & fitting now looks alright. However, when you close the box, there is a tick heard generally. That tick was almost inaudible means the lock has become loose. I asked SA to check it as it seems it may open when car will hit a pothole. He showed me a setting in the glove box deep inside on left hand side & said if that is done the gap will reappear. So, left it at that. Also, left other small things also for 15K visits as timing was a constraint (I went late)

Car was washed externally & interiors vaccum cleaned & handed over to me.

And yes, Anooroop team is at Fortune Powai.

Timings - did the job quite fast.
Professional than Wasan which looks like very amaterish.
Slightly costlier than Wasan.
Unlike Wasan, I might not be permitted to be there on service bay
SA, Michael was patient in hearing anything & any request though he was loaded & mine was unscheduled visit thro' their GM. At delivery there was another Linea customer after him still he came with me for a trial when I asked just to check if car is running alright.
There was no dilly dallying like Wasan where everytime the car is not touched for 1-2 hours after reaching there & everything seems to be in panic with loads of customers.

1st impression is good. My Linea will got to Fortune Powai for its 15K km service. They serivce avg 4-5 Lineas everyday.

Engine Oil (4 Ltr Can) - Rs. 1955/- (Linea takes 3.2 ltr & they generally pour 3.4-3.5 ltr. took back the remaining for future use if needed)

Oil Filter - Rs. 124/-
Labour - Rs. 300/-
Total - Rs. 2,761/-

Is there any effect after oil change? did not feel much, car got a li'l smoother. Butttt, the earlier oil was turned blackish brown, no metal particles were seen. SA said it could have been run till 15K kms & many use such oil regularly. But I always overservice engine oil. The new oil is clean with light yellowish tint almost water-like.
VahanPujari is offline   Reply With Quote
Old 13th September 2009, 17:01   #2
BHPian
 
Join Date: Nov 2007
Location: mumbai
Posts: 448
Thanked: 32 Times
Default

OMG I have not got a service like this at fortune powai. My car i.e an indica turbo takes atleast a day for normal service and additional if some minor work is required.

What was this a FIAT special or GM special service?
kiren is offline   Reply With Quote
Old 13th September 2009, 21:51   #3
BANNED
 
Join Date: Mar 2009
Location: Mumbai
Posts: 1,309
Thanked: 6 Times
Default

Quote:
Originally Posted by kiren View Post
OMG I have not got a service like this at fortune powai. My car i.e an indica turbo takes atleast a day for normal service and additional if some minor work is required.

What was this a FIAT special or GM special service?
Nope. I dunno anyone there. never went there earlier. Incidentally, when I called the landline no. which I had, their GM picked up & he requested to delay it as it would be difficult to accomodate at eleventh hour. I insisted as it was only oil change & he agreed later & confirmed. I mentioned in passing that he called me 4 months back directed by Mangesh for an issue with Blue&Me. I also mentioned that I want to try Fortune as I read some good reviews on Team BHP. May be that did the trick.

Compared to Wasan, overall Fortune was more professional than Wasan. Visibility of Fiat is very very good there, almost equal to Tata in terms of space/ visibility. There are 2 big vinyl posters - 1 for Linea comparing with competition on each parameter, the other was for Punto vs competition.
VahanPujari is offline   Reply With Quote
Old 13th September 2009, 23:03   #4
BHPian
 
Join Date: Jun 2008
Location: Mumbai
Posts: 235
Thanked: 29 Times
Default

I will be going there next. I used to go to Anooroop and when that closed down, I started to go to Shaman. I had a really bad experience the last time, i realised very late that they are no longer a FIAT authorised service centre.
Seeler_Rebeiro is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Multi brand garage - Maithri Motors (Powai, Mumbai) swiftnfurious Mumbai 6 24th September 2016 22:33
Powai - Saputara - Daman - Powai, 5-6 April 2012 Zipped Trip parsh Travelogues 29 13th February 2013 09:11
Issue with tata/safari, fortune motors, powai csgup1 Indian Car Dealerships 6 17th November 2009 17:33
My Indica Turbo DLG & bad experiences with Fortune Cars, Powai liberal Indian Car Dealerships 8 23rd August 2008 12:34
Fortune Cars, Powai : Small work, big time sankey Indian Car Dealerships 0 3rd December 2007 20:02


All times are GMT +5.5. The time now is 13:12.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks