Honda City ZX Gxi service experience (TVS Madurai service)

wildsdi5530 · 6th November 2009, 00:37

I own a 2008 Honda City ZX Gxi bought in Sept. 2008 from T V Sundram Iyengar & Sons Limited, Madurai.
For the first service, I was at Bangalore and gave it at Whitefield Honda. I understand it was a free inspection service but they didn't even wash the car properly. The interiors had not been cleaned.
Second service was at Chennai, Capital Honda and I was very impressed by the quality of work done.
The third service was done at Tirunelveli by my in-laws as I had borrowed their Ford fusion for some rural Karnataka drives. Details not known.
Fourth service was again at Tirunelveli. It is a service camp conducted by T V Sundram Iyengar & Sons Limited, Madurai. The only thing they do is an oil change. Even for water wash I was referred to a nearby workshop. And I did the wheel balancing privately.
As my 20K service experience was very poor, I gave the car to service at Capitol Honda at 23K and asked him to do the periodic maintenance. That was the start of my problems. The tires had been rotated and now there was a rolling noise at all speeds. I took the car back the next day and after a test drive was told that the noise was due to feather edging which manifested after tire rotation. He did another rotation and wheel balancing and alignment again (for which I was charged). The noise improved slightly . I also noticed that the alloys were scratched. With nothing further to do I took delivery of the car. But my driving was miserable. The car was uncontrollable at speeds above 120 Kph ( Previously I was comfortable even at 160 Kph). And my wife was complaining about the tire noise.
I then took the car to a tire shop in Tirunelveli. On inspection, My tires had bald patches and were in pretty bad state. He also did another wheel balancing as the Capitol Honda guys had added 400 gm to one of the wheels which he said was absurd.
Now at 30K I drove 200 km to Madurai for the service and was impressed by the service. It is a small station but the guys are great. When I said I'm going out for a look around, the service advisor offered me his own bike. The replaced the oil with Synthetic oil, did an underbody treatment, interior cleaning and the bill came to ~8K. Slightly on the expensive side as labour was >2K, but the car feels like new. Except for the tires.
I guess everyone has to experiment around to find the best place for themselves and their cars. I was very happy with the routine service at Capitol Honda until they messed my car. Now I think I'm going to be happy with T V Sundram Iyengar & Sons Limited, Madurai.
Only time will tell.
Regarding my tire dilemma, I guess I'll post in the tire section.
For now enjoying my in-laws ford fusion.

wildsdi5530 · 7th November 2009, 01:31

Moderator GTO please note that I have reviewed the TVS Madurai service. Sorry for the ambiguity.
Kindly modify the title from 'Honda city ZX Gxi service experience (Whitefield Honda)' to 'Honda city ZX Gxi service experience (T V Sundram Iyengar & Sons Limited, Madurai)'.
Thank you.

nandans2005 · 7th November 2009, 19:52

Hey wilds,

i see that you have mentioned that you travelled to Madurai for service, is it only for service that you travelled?

aren't there any service centres in KOVAI ?? as i know Kovai is a very nice place with good infrastructure. I personally worked in kovai for an year and fell in love with the people and the place.

wildsdi5530 · 8th November 2009, 06:23

Actually I traveled from Tirunelveli to Madurai. I've heard good about the Coimbatore service. Should try it someday. Trouble is I give my car for service only when I'm free and in Coimbatore, I'm 'All work and no play'.

nandans2005 · 8th November 2009, 18:58

Hey,

You need not be free to get your car serviced.Honda offers pick and drop facility of the car at a cost.Its worth using this facility when you are not free.

wildsdi5530 · 8th November 2009, 20:23

Yup, I know about the service. But is limited to 5 cars a day. Also they don't provide a loaner like MASS do, so I need to be free from commitments.

nandans2005 · 9th November 2009, 14:24

all i can say is " where there is will , there is a way"

wildsdi5530 · 11th November 2009, 00:15

nandans2005, Did I forget to mention that I love to drive and the opportunity to zoom down the super highways down south beckons me. Plus I get to visit family.

wildsdi5530 · 11th May 2010, 00:08

Due for my 40K service. Planning a tyre upgrade too. Will post details.

wildsdi5530 · 2nd June 2010, 00:40

45K and still not done my 40K service. Think i'll send my driver. Car's in Tirunelveli. Am in Bangalore. driving my Alto Lxi.

6th November 2009, 00:37	#1
wildsdi5530 BHPian Join Date: Nov 2009 Location: Bangalore Posts: 546 Thanked: 41 Times	Honda City ZX Gxi service experience (TVS Madurai service) I own a 2008 Honda City ZX Gxi bought in Sept. 2008 from T V Sundram Iyengar & Sons Limited, Madurai. For the first service, I was at Bangalore and gave it at Whitefield Honda. I understand it was a free inspection service but they didn't even wash the car properly. The interiors had not been cleaned. Second service was at Chennai, Capital Honda and I was very impressed by the quality of work done. The third service was done at Tirunelveli by my in-laws as I had borrowed their Ford fusion for some rural Karnataka drives. Details not known. Fourth service was again at Tirunelveli. It is a service camp conducted by T V Sundram Iyengar & Sons Limited, Madurai. The only thing they do is an oil change. Even for water wash I was referred to a nearby workshop. And I did the wheel balancing privately. As my 20K service experience was very poor, I gave the car to service at Capitol Honda at 23K and asked him to do the periodic maintenance. That was the start of my problems. The tires had been rotated and now there was a rolling noise at all speeds. I took the car back the next day and after a test drive was told that the noise was due to feather edging which manifested after tire rotation. He did another rotation and wheel balancing and alignment again (for which I was charged). The noise improved slightly . I also noticed that the alloys were scratched. With nothing further to do I took delivery of the car. But my driving was miserable. The car was uncontrollable at speeds above 120 Kph ( Previously I was comfortable even at 160 Kph). And my wife was complaining about the tire noise. I then took the car to a tire shop in Tirunelveli. On inspection, My tires had bald patches and were in pretty bad state. He also did another wheel balancing as the Capitol Honda guys had added 400 gm to one of the wheels which he said was absurd. Now at 30K I drove 200 km to Madurai for the service and was impressed by the service. It is a small station but the guys are great. When I said I'm going out for a look around, the service advisor offered me his own bike. The replaced the oil with Synthetic oil, did an underbody treatment, interior cleaning and the bill came to ~8K. Slightly on the expensive side as labour was >2K, but the car feels like new. Except for the tires. I guess everyone has to experiment around to find the best place for themselves and their cars. I was very happy with the routine service at Capitol Honda until they messed my car. Now I think I'm going to be happy with T V Sundram Iyengar & Sons Limited, Madurai. Only time will tell. Regarding my tire dilemma, I guess I'll post in the tire section. For now enjoying my in-laws ford fusion.
	() Thanks

7th November 2009, 01:31	#2
wildsdi5530 BHPian Join Date: Nov 2009 Location: Bangalore Posts: 546 Thanked: 41 Times	Moderator GTO please note that I have reviewed the TVS Madurai service. Sorry for the ambiguity. Kindly modify the title from 'Honda city ZX Gxi service experience (Whitefield Honda)' to 'Honda city ZX Gxi service experience (T V Sundram Iyengar & Sons Limited, Madurai)'. Thank you.
	() Thanks

7th November 2009, 19:52	#3
nandans2005 BHPian Join Date: Oct 2009 Location: Bangalore. Posts: 639 Thanked: 36 Times	Hey wilds, i see that you have mentioned that you travelled to Madurai for service, is it only for service that you travelled? aren't there any service centres in KOVAI ?? as i know Kovai is a very nice place with good infrastructure. I personally worked in kovai for an year and fell in love with the people and the place.
	() Thanks

8th November 2009, 06:23	#4
wildsdi5530 BHPian Join Date: Nov 2009 Location: Bangalore Posts: 546 Thanked: 41 Times	Travel a lot Actually I traveled from Tirunelveli to Madurai. I've heard good about the Coimbatore service. Should try it someday. Trouble is I give my car for service only when I'm free and in Coimbatore, I'm 'All work and no play'.
	() Thanks

8th November 2009, 18:58	#5
nandans2005 BHPian Join Date: Oct 2009 Location: Bangalore. Posts: 639 Thanked: 36 Times	Hey, You need not be free to get your car serviced.Honda offers pick and drop facility of the car at a cost.Its worth using this facility when you are not free.
	() Thanks

8th November 2009, 20:23	#6
wildsdi5530 BHPian Join Date: Nov 2009 Location: Bangalore Posts: 546 Thanked: 41 Times	Honda pick up and drop Yup, I know about the service. But is limited to 5 cars a day. Also they don't provide a loaner like MASS do, so I need to be free from commitments.
	() Thanks

9th November 2009, 14:24	#7
nandans2005 BHPian Join Date: Oct 2009 Location: Bangalore. Posts: 639 Thanked: 36 Times	all i can say is " where there is will , there is a way"
	() Thanks

11th November 2009, 00:15	#8
wildsdi5530 BHPian Join Date: Nov 2009 Location: Bangalore Posts: 546 Thanked: 41 Times	nandans2005, Did I forget to mention that I love to drive and the opportunity to zoom down the super highways down south beckons me. Plus I get to visit family.
	() Thanks

11th May 2010, 00:08	#9
wildsdi5530 BHPian Join Date: Nov 2009 Location: Bangalore Posts: 546 Thanked: 41 Times	Due for my 40K service. Planning a tyre upgrade too. Will post details.
	() Thanks

2nd June 2010, 00:40	#10
wildsdi5530 BHPian Join Date: Nov 2009 Location: Bangalore Posts: 546 Thanked: 41 Times	45K and still not done my 40K service. Think i'll send my driver. Car's in Tirunelveli. Am in Bangalore. driving my Alto Lxi.
	() Thanks

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
APC UPS: Good Service EDIT: Now a bad service experience added as well	bblost	Gadgets, Computers & Software	47	18th February 2012 16:29
The New Honda City ZX GXi (10th Anniversary Edition)	AnniHilat0R	The Indian Car Scene	7	12th March 2008 09:02
Accessories for City ZX GXI	ankit.agl	Modifications & Accessories	27	5th July 2006 18:43
ford fiesta tdci or honda city zx gxi	dadudeonfire	The Indian Car Scene	43	20th November 2005 11:35