Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


Reply
 
Thread Tools Search this Thread
Old 24th December 2009, 13:49   #1
Team-BHP Support
 
benbsb29's Avatar
 
Join Date: Nov 2006
Location: Brisbane
Posts: 8,025
Thanked: 3,483 Times
Smile CARNATION Multibrand Car Service - Initial review

Name:  231220092788.jpg
Views: 14259
Size:  73.0 KB

When Jagdish Khattar first spilt the beans on this initiative, it would surely have come as a welcome relief to car owners who following expiry of car warranties were left at either the mercy of the dealers who charged a bomb for service in some cases, or else faced the hassle of locating a reliable mechanic who could be entrusted with looking after their cars. Even in the case of the latter, the issue of procuring spares was always a matter of concern. What a customer really needed was affordable service costs, without the the hassle of procuring spares which some companies refused to sell over the counter.

Enter the era of multi brand car service centers, with Bosch leading the roost, and then followed by the entry of Jagdish Khattar's initiative - Carnation.

Name:  231220092789.jpg
Views: 17303
Size:  85.2 KB

As per their website and hoardings they have tieups with Castrol, Bridgestone, 3M, JK Tyres DC Design,etc. DC Design is also involved in this venture, and thereby extends the reach of the company beyond their previously limited clientele. They also have tieups with various insurance companies, and with the database buildup, one can expect to hear from them around the time the insurance comes up for renewal.

From what i remember, the following services are available at Carnation outlets :
* Service and checkup
* Insurance renewal
* Car detailing (3M)
* Accessories
* Modifications - DC design
* Preowned cars

I had noticed the structure as well as the sprawling premises of the venture in Bangalore located on the Outer Ring Road, near Marathalli and decided to check out the place when i had time, although there were no specific complaints with my car. Made my way to their gate, and enquired about the services on offer wherein i was informed that they were offerring a free 25 point checkup as well as car wash. Since my car was in need of wash and a free wash would save me the manual effort, i decided to try it out.

Parked at the parking bay which was clearly marked out, and was then escorted by a hostess to a service advisor who coincidentally happened to be somone i knew, from his time at Lathangi Ford. It was a pleasant surprise to meet him there, and made me more comfortable since there was someone i had already dealt with earlier. I was explained that this was to be a free checkup and wash, and was then escorted to the service bay where the car was hoisted and then checked as per their checklist.

Name:  231220092787.jpg
Views: 13585
Size:  92.8 KB

I had the choice to wait in the customer lounge following this, while the car awaited its turn for the wash. The customer lounge was well equipped with comfortable sofas as well as a large LCD showing the EPL highlights.

I was informed that the wash would take time, and since i was in no hurry, decided to wait and check out the premises.

Name:  231220092786.jpg
Views: 13426
Size:  98.9 KB

My car was washed and delivered in about 2 hours since there were quite a few cars which had turned up, and the result was awesome! They'd done a really good job and i was beaming as much as the car was gleaming.

My car has its service which is due in January, and being out of warranty, i am quite inclined to try out this place for the service. They assured me that they will have steady stock of spares, and they have tieups and arrangements in place for the same, While i am not sure about how this business model would work with manufacturers who refuse OTC sales, i was also informed that they would price the spares competitively. The service and support is expected to be fully operational by mid-Jan.

Hoardings screamed "Customer is King", and so "We'll never give you a chance to PULL us up" etc. As for this, only time will tell.. but i sincerely wish them the very best!

Related thread : Carnation - Bangalore Avoid! (Poor experience at Carnation, Bangalore)

Last edited by benbsb29 : 30th March 2012 at 23:15. Reason: Related thread link added.
benbsb29 is offline   Reply With Quote
Old 24th December 2009, 13:57   #2
Senior - BHPian
 
black12rr's Avatar
 
Join Date: Dec 2005
Location: Ridin earth now
Posts: 1,259
Thanked: 272 Times
Default

Waaaah ,free car wash . . If they are transparent (access to service bay,parts,manuals) ,clean and honest , this model should work . I like the slogan "Customer is king " .

But this should not turn to something below after some time .
"Customer is king ,King never bargains " .

Last edited by black12rr : 24th December 2009 at 13:59.
black12rr is offline   Reply With Quote
Old 24th December 2009, 14:00   #3
Senior - BHPian
 
HammerHead's Avatar
 
Join Date: Oct 2009
Location: Goan in Pune
Posts: 1,093
Thanked: 210 Times
Default

Hi benbsb29,
Nice first hand review. I hope they will provide good A.S.S for brands currently having un-satisfactory A.S.S level.

Do update this thread once you get your car serviced by Carnation.
HammerHead is offline   Reply With Quote
Old 24th December 2009, 16:36   #4
BHPian
 
Join Date: Aug 2007
Location: Mumbai/BLR/USA
Posts: 928
Thanked: 190 Times
Default

Good start; hope they continue the good work with honest pricing quality of service. This type of service will be a new thing in Indian market.

Manufacturers with not so good *** should have a tie up with such outlets to improve there reach & visibility
tj123 is offline   Reply With Quote
Old 24th December 2009, 16:41   #5
BHPian
 
unni.ak's Avatar
 
Join Date: May 2007
Location: Bangalore
Posts: 777
Thanked: 80 Times
Default

Good one Benny. Lets hope that they keep it efficient and affordable. Looking forward to your review in Jan '10, once you give your car for regualr service.
unni.ak is offline   Reply With Quote
Old 24th December 2009, 17:00   #6
Senior - BHPian
 
nairrk's Avatar
 
Join Date: Sep 2009
Location: Payyannur-Kannur district
Posts: 2,106
Thanked: 31 Times
Default

Nice write up.!
A well experienced man behind this project means they will carry on the good job
to the satisfaction of customers (as they saying ''Customer is King"). Good for Bangalore guys, you have a alternative(professional?) service centre for your cars -great !
nairrk is offline   Reply With Quote
Old 24th December 2009, 17:19   #7
Team-BHP Support
 
Jaggu's Avatar
 
Join Date: May 2004
Location: Bangalore
Posts: 17,752
Thanked: 7,476 Times
Default

Excellent thread Ben, what i was also looking for! Especially 3M detailing access.

Set up seems to be nice and big!
Jaggu is offline   Reply With Quote
Old 24th December 2009, 18:34   #8
BHPian
 
msharma_79's Avatar
 
Join Date: Aug 2007
Location: Gurgaon
Posts: 262
Thanked: 22 Times
Default

I was thinking of starting this thread but you beat me to it.
I have been to Udyog vihar Gurgaon carnation which I discovered all of sudden while looking for some address in udyog vihar.

may be lack of awareness till now and secondly because of the location.

ok I will try to paint the picture

it is in the extreme corner and a huge ganda nalla flows like river in front.but the colorful building still manages to catch you attention.

I walked into a very nice office with left corner of the building dedicated to DC and right for accessories and tires and alloys which were not yet there. ( YOU DONT HAVE TO PULL US UP that is sticker on the door handles which was good first impression)

May be because of the initial days of operation very few people were there but I could see all brands of car being worked upon thru transperent glass behind service advisors desks.

I got hold of one guy and asked few things and what is the cost to get the car serviced( I had xeta at that point of time) made sense so I decided to bring my car next morning.

to cut the long story here are the good and bad:-
  1. good experience when they reminded about my appointment next morning as they promised
  2. Service advisor was allocated immediately.
  3. Over all pleasant experience while giving the car for service.
  4. Given 15% discount on over all bill for the delay.
  5. Cheaper than TATA Service centre, which this should be.
Bad:
  1. Over all they had no Idea about the car.
  2. No adherance to the committed time 2 hours late.
  3. Was actually pretty angry at the sticker which said you dont have to pull us up. seemed funny also.
  4. The service advisor was almost arguing with me about the second reverse light which the xeta never had and couple of more issue such as disk pad need to be changed but finally apologised when I gave him a factual position and showed him service records.
  5. Another thing is that you have to call your advisor on his cell phone to get the info whether your car is ready or not
Conclusion is that it is good initiative but they need to train their guys on different brands before sending them to the floor. Although when I asked them about it all of them claimed being trained on all brands but when I asked them few basic info about different brands they had no Idea.

I would still recommend this place to all specially people look me who are not happy with their company's A**. But go there with complete education about your car and have a discussion first to ensure what they will do.
msharma_79 is offline   Reply With Quote
Old 24th December 2009, 19:06   #9
BHPian
 
Join Date: Aug 2009
Location: Bangalore
Posts: 119
Thanked: 24 Times
Default Free checkup

They have a free 25 point car check up and body wash on 25th dec , any T-Bhpns to try it and give feed back!!!!
I have booked a slot in the afternoon .
Rovergen is offline   Reply With Quote
Old 24th December 2009, 19:26   #10
Senior - BHPian
 
finneyp's Avatar
 
Join Date: Dec 2005
Location: Bangalore
Posts: 2,619
Thanked: 160 Times
Default

I am skeptical of such Multi-brand service centers, and they turn out be Jack of All, but Master of None!
Also most of the time, they won't have the spares for the brand you own.

In my case, I will prefer going to a SC specialised in Fiat cars.
finneyp is offline   Reply With Quote
Old 24th December 2009, 20:16   #11
BHPian
 
Laxminarayan's Avatar
 
Join Date: Apr 2006
Location: Bangalore
Posts: 170
Thanked: 0 Times
Default

Hey Benny,

Nice write up there. I always travel this route to office and was always thinking of checking it out, and now I have all the information.
I wonder what DC design would do out there. Would be good to check it out again sometime in Jan-feb, when it runs full-fledged.
Laxminarayan is offline   Reply With Quote
Old 24th December 2009, 21:34   #12
Senior - BHPian
 
vinaydas's Avatar
 
Join Date: Apr 2007
Location: Bengaluru
Posts: 1,362
Thanked: 85 Times
Default

wow i need to check this out especially the detailing services.
Any tariffs regarding the above?
vinaydas is offline   Reply With Quote
Old 24th December 2009, 23:42   #13
Team-BHP Support
 
benbsb29's Avatar
 
Join Date: Nov 2006
Location: Brisbane
Posts: 8,025
Thanked: 3,483 Times
Default

Quote:
Originally Posted by black12rr View Post
Waaaah ,free car wash . . If they are transparent (access to service bay,parts,manuals) ,clean and honest , this model should work . I like the slogan "Customer is king " .

But this should not turn to something below after some time .
"Customer is king ,King never bargains " .
Since they werent full-fledged as yet, i had access to the service bay, and i insisted i wanted to be with my car. Since the service advisor who was attending to my car knew me from before, he didnt have an issue with it.

Quote:
Originally Posted by HammerHead View Post
Hi benbsb29,
Nice first hand review. I hope they will provide good A.S.S for brands currently having un-satisfactory A.S.S level.

Do update this thread once you get your car serviced by Carnation.
Quote:
Originally Posted by tj123 View Post
Good start; hope they continue the good work with honest pricing quality of service. This type of service will be a new thing in Indian market.

Manufacturers with not so good *** should have a tie up with such outlets to improve there reach & visibility
For normal servicing needs i think these should work fine. Its when things get complicated that its better to stick with the ones more familiar.

Quote:
Originally Posted by unni.ak View Post
Good one Benny. Lets hope that they keep it efficient and affordable. Looking forward to your review in Jan '10, once you give your car for regualr service.
Efficient and affordable - i guess that sums up the requirements we as customers demand from such an initiative.

Quote:
Originally Posted by nairrk View Post
Nice write up.!
A well experienced man behind this project means they will carry on the good job
to the satisfaction of customers (as they saying ''Customer is King"). Good for Bangalore guys, you have a alternative(professional?) service centre for your cars -great !
As you mentioned, its the man at the helm whom i have faith on - Jagdish Khattar. Hope he is able to carry on the good work he was known for. The best part is, both on their website as well as the service invoice, his personal email id is mentioned, so unhappy customers can directly get in touch with him. Ofcourse, one could assume that these may be checked by his assistants, but it clearly shows the escalation path. No dilly-dallying with the junior levels.

Quote:
Originally Posted by Jaggu View Post
Excellent thread Ben, what i was also looking for! Especially 3M detailing access.

Set up seems to be nice and big!
Quite a decent setup. Service bays for 36 vehicles at a time, although i feel with the current looks of it, the washing area which is just one may be the bottleneck.

3M detailing was mentioned, but is yet to be up and running.

Quote:
Originally Posted by msharma_79 View Post
to cut the long story here are the good and bad:-
  1. good experience when they reminded about my appointment next morning as they promised
  2. Service advisor was allocated immediately.
  3. Over all pleasant experience while giving the car for service.
  4. Given 15% discount on over all bill for the delay.
  5. Cheaper than TATA Service centre, which this should be.
The good is pretty much similar levels of service we have come to expect from various dealers these days, except for the discounts part.

Quote:
Originally Posted by msharma_79 View Post
Bad:
  1. Over all they had no Idea about the car.
  2. No adherance to the committed time 2 hours late.
  3. Was actually pretty angry at the sticker which said you dont have to pull us up. seemed funny also.
  4. The service advisor was almost arguing with me about the second reverse light which the xeta never had and couple of more issue such as disk pad need to be changed but finally apologised when I gave him a factual position and showed him service records.
  5. Another thing is that you have to call your advisor on his cell phone to get the info whether your car is ready or not
Conclusion is that it is good initiative but they need to train their guys on different brands before sending them to the floor. Although when I asked them about it all of them claimed being trained on all brands but when I asked them few basic info about different brands they had no Idea.
From my interaction i noticed about 3-4 guys who were poached from my earlier Ford dealer, so i suppose this may be the same for other brands as well. Essentially the service model we see at most dealerships and workshops include some senior technical people with juniors whom they lead and instruct. So, all would basically depend on the technical abilities of the man leading the kids.

Quote:
Originally Posted by Rovergen View Post
They have a free 25 point car check up and body wash on 25th dec , any T-Bhpns to try it and give feed back!!!!
I have booked a slot in the afternoon .
Let us know how it went, although there isnt much to report as yet. We can only refer to initial impressions for the time being.

Quote:
Originally Posted by finneyp View Post
I am skeptical of such Multi-brand service centers, and they turn out be Jack of All, but Master of None!
Also most of the time, they won't have the spares for the brand you own.

In my case, I will prefer going to a SC specialised in Fiat cars.
Spares and their procurement was a concern for me as well. However, i feel they wouldnt have gotten into such a venture in a big way, if they didnt have a proper plan of action. Only time will tell.

Quote:
Originally Posted by Laxminarayan View Post
Hey Benny,

Nice write up there. I always travel this route to office and was always thinking of checking it out, and now I have all the information.
I wonder what DC design would do out there. Would be good to check it out again sometime in Jan-feb, when it runs full-fledged.
DC design would probably look at custom modifications and the likes. Ofcourse, the level of customizations would only be controlled by the budget.

Quote:
Originally Posted by vinaydas View Post
wow i need to check this out especially the detailing services.
Any tariffs regarding the above?
Vinay, since this was just an initial framework of their services, there was no mention of any tariffs for any of the services they have planned to offer. The car wash was billed at Rs.230/- and then discounted. This way my car details are now in their system for their reference.
benbsb29 is offline   Reply With Quote
Old 25th December 2009, 02:54   #14
Senior - BHPian
 
ph03n!x's Avatar
 
Join Date: Jun 2008
Location: Madras
Posts: 1,705
Thanked: 118 Times
Default

Has this reached Chennai yet???
ph03n!x is offline   Reply With Quote
Old 25th December 2009, 03:12   #15
BHPian
 
rg_chn's Avatar
 
Join Date: Oct 2008
Location: K.S.A
Posts: 343
Thanked: 2 Times
Default

Quote:
Originally Posted by ph03n!x View Post
Has this reached Chennai yet???

Yes, it's at the guindy industrial estate, opposite to the Alcatel Luccent building.
rg_chn is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
a multibrand factory VW+AUDI+SKODA quattroa4 The Indian Car Scene 39 7th February 2014 15:22
Multibrand body workshop - Sundaram Motors (Hoodi, Bangalore) optimist Bangalore 7 7th May 2012 02:03
Carnation Sec-63, Noida: Service Review: Avoid this place! setuniket Indian Car Dealerships 40 7th November 2011 00:53
Multibrand Garage: Auto Chenoy, Balanagar (Hyderabad) Zappo Other Cities 1 28th January 2011 22:27
Jagdeesh Khattar's Carnation to service Fiat cars in India ajkail The Indian Car Scene 4 9th January 2010 23:52


All times are GMT +5.5. The time now is 10:15.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks