Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


Reply
 
Thread Tools Search this Thread
Old 24th December 2009, 17:58   #1
BHPian
 
iamswift's Avatar
 
Join Date: Oct 2009
Location: Madras
Posts: 183
Thanked: 65 Times
Post M.A.S.S interlinked (central repository of service history)

This week I went to M.A.S.S for service of my brother's car (which he bought quite recently) and it was a surprise when service advisor indicated that
the M.A.S.S computer network is interlinked or they all save information at a centralized location (may be provided by Maruti) which can be retrieved by any M.A.S.S.
He pulled out the service history of the car with ease and showed us the list of services/repairs done on the car.
Ofcourse, the services/repairs done only at M.A.S.S are reflected in the report. So repairs done at road side shop or other locations do not appear in the report.
Inspite of this, I felt this is a neat feature. This would really come handy while buying used cars and can retrieve past history of the car with ease.

I'm not sure for how long this interlinked network exists. I remember asking the SA last year about the interlinking of their own service stations and the reply was negative.
iamswift is offline   Reply With Quote
Old 25th December 2009, 12:00   #2
GTO
Team-BHP Support
 
GTO's Avatar
 
Join Date: Feb 2004
Location: Bombay
Posts: 47,748
Thanked: 89,394 Times
Default

Honestly, if you ask me, I'd say "what took them so long?" Tata has been maintaining a centralized database of service records since a couple of years now.

Either ways, a step in the right direction. Makes things easier for customers, dealers and the manufacturers alike.
GTO is offline   Reply With Quote
Old 25th December 2009, 12:04   #3
Senior - BHPian
 
ph03n!x's Avatar
 
Join Date: Jun 2008
Location: Madras
Posts: 1,705
Thanked: 118 Times
Default

Doesn't Hyundai do the same for a while now? Is this a "new" to Maruti?!!
ph03n!x is offline   Reply With Quote
Old 27th December 2009, 01:55   #4
Senior - BHPian
 
navan49's Avatar
 
Join Date: Nov 2009
Location: CHENNAI
Posts: 998
Thanked: 68 Times
Default

I did my car service last year I mean in 2008. That time itself I found the history in the worksheet of MASS. So it seems they had it before 2008,
navan49 is offline   Reply With Quote
Old 27th December 2009, 21:38   #5
BHPian
 
Join Date: Mar 2006
Location: Delhi
Posts: 106
Thanked: 16 Times
Default

I guess this feature existed much before. Maybe the dealer has now only been added to the network.
anupamsinha is offline   Reply With Quote
Old 28th December 2009, 11:39   #6
BHPian
 
Join Date: Sep 2007
Location: bangy
Posts: 259
Thanked: 44 Times
Default

nope this feature is available from long time back as i remember. they have central repository from where you can fetch the car details and service history. They dont give details to all the customer who has intent of buying second hand car but if you know people there then they might help you in giving details.
Endofdayz is offline   Reply With Quote
Old 28th December 2009, 12:16   #7
Team-BHP Support
 
Jaggu's Avatar
 
Join Date: May 2004
Location: Bangalore
Posts: 17,752
Thanked: 7,475 Times
Default

This was available since last 2 years atleast IIRC.
Jaggu is offline   Reply With Quote
Old 28th December 2009, 12:21   #8
BHPian
 
Join Date: Apr 2009
Location: Gurgaon
Posts: 447
Thanked: 2 Times
Default

Even Mahindra is having details on a central Repository since a long time ( i think for around 2- 3 years). It really works wonders whe you are in to buy a Second hand vehicle or want to sell yours.
SamtheLeo is offline   Reply With Quote
Old 28th December 2009, 12:30   #9
BHPian
 
SX4LOVER's Avatar
 
Join Date: Dec 2009
Location: Highway
Posts: 277
Thanked: 129 Times
Default

May be it has something to do with Maruti's TruValue initiative!!
SX4LOVER is offline   Reply With Quote
Old 28th December 2009, 15:28   #10
Senior - BHPian
 
rr_zen's Avatar
 
Join Date: Sep 2006
Location: Chennai, India
Posts: 1,711
Thanked: 262 Times
Default

Quote:
Originally Posted by iamswift View Post
This week I went to M.A.S.S for service of my brother's car (which he bought quite recently) and it was a surprise when service advisor indicated that
the M.A.S.S computer network is interlinked or they all save information at a centralized location (may be provided by Maruti) which can be retrieved by any M.A.S.S.
He pulled out the service history of the car with ease and showed us the list of services/repairs done on the car.
Ofcourse, the services/repairs done only at M.A.S.S are reflected in the report. So repairs done at road side shop or other locations do not appear in the report.
Inspite of this, I felt this is a neat feature. This would really come handy while buying used cars and can retrieve past history of the car with ease.

I'm not sure for how long this interlinked network exists. I remember asking the SA last year about the interlinking of their own service stations and the reply was negative.
I came to know of this when I had taken my car to MSM for the first time (My car has not seen another service center from CARS so far). The SA was able to pull out the complete service history of my car at the click of a button. On asking, I was told that this feature had been in existence for a while now.

He also told me that two MASS in the city (Popular and another one, cant recollect the name now) are yet to be onboarded to this system. Hence, if a car was serviced at any of these MASS, their records would not be available with the other MASS.
rr_zen is offline   Reply With Quote
Old 1st February 2010, 17:00   #11
BHPian
 
scorpio_fan's Avatar
 
Join Date: Jan 2010
Location: Bangalore
Posts: 156
Thanked: 66 Times
Default

Do you have the idea whether they will migrate the old data also in to the system?

My service was done in Sagar, Pratham, Bimal and now at Surakshaa. All the services were done at M.A.S.S only. Will they migrate the old history (mine from 2002) as well?

Regards,
Vijay
scorpio_fan is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Interlinked: The Sensex & Commercial Vehicle Sales anjan_c2007 Commercial Vehicles 4 8th June 2016 11:47
Check service history of any Tata vehicle : Online Siebel System foby.sebastian Technical Stuff 20 12th April 2015 10:44
Alto Xcite - Upgrade Manual Central Locking to Remote Central locking Laxminarayan Technical Stuff 1 28th December 2009 15:02


All times are GMT +5.5. The time now is 14:50.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks