Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Dealerships


Reply
 
Thread Tools Search this Thread
Old 1st August 2010, 10:31   #1
BHPian
 
sumannandy's Avatar
 
Join Date: Nov 2009
Location: Bangalore
Posts: 690
Thanked: 208 Times
Default The great Concorde Motors service

Here is my story with Concorde Motors, Bangalore.

I got the fuel pump serviced in Concorde Motors, Hosur Road around Feb 2010. However recently I noticed diesel leaking from the pump, while I was away from home on road. I managed to bring the vehicle back home and called for TATA Motors breakdown service, but the service person confirmed that the leakage was due to fitting and servicing problem of the pump. They fixed the problem on the spot and advised to take it with Concorde.

Mr. Prem from Concorde Motors sent a mobile van who checked the vehicle the same day and confirmed everything was ok.

Today morning again diesel was leaking from the pump while on road.

This is an example of sheer negligence and improper service at the dealership, which could have turned fatal if leaked diesel caught fire. Also, there are multiple occurrences of the same problem.

On top of that, I paid for a standard service in a recent running repair only to discover that the tire pressure is close to 20 psi and wipers not working 2-3 days after the delivery.

Last edited by sumannandy : 1st August 2010 at 10:32.
sumannandy is offline   Reply With Quote
Old 1st August 2010, 11:06   #2
BHPian
 
Alter_Ego's Avatar
 
Join Date: May 2009
Location: Melbourne
Posts: 443
Thanked: 98 Times
Default

Quote:
Originally Posted by sumannandy View Post
Mr. Prem from Concorde Motors sent a mobile van who checked the vehicle the same day and confirmed everything was ok.
Shoot off a mail to tata motors pune immediately.Concorde motors, hosur is very much scared of the big daddy.And especially Mr. Prem.
Did'nt you get a call from the pune office after your service asking for feedback?
In case you get the call, bring them up to speed of the happenings and they will ensure that concorde is taken to task as concorde is a wholly owned subsidiary of tata motors and they are a bit particular about the hosur road service station.
I have had fantastic results after giving them the right feedback.

Quote:
Originally Posted by sumannandy View Post
a standard service in a recent running repair only to discover that the tire pressure is close to 20 psi and wipers not working 2-3 days after the delivery.
I have a feeling that they never top up the tire pressure during any of their services.
Alter_Ego is offline   Reply With Quote
Old 1st August 2010, 12:54   #3
BHPian
 
sumannandy's Avatar
 
Join Date: Nov 2009
Location: Bangalore
Posts: 690
Thanked: 208 Times
Default

Talked to the toll free number and they escalated the complaint.

Update: The Green Track people came again to attend the car for the breakdown service and found a problem with the fittings of the pump (diesel was apparently leaking from one of the four pipes where it connects to the pump).

The car is excellent and so comfortable, but the irresponsible service centers are just screwing it up.
sumannandy is offline   Reply With Quote
Old 1st August 2010, 19:33   #4
BHPian
 
Alter_Ego's Avatar
 
Join Date: May 2009
Location: Melbourne
Posts: 443
Thanked: 98 Times
Default

Quote:
Originally Posted by sumannandy View Post
Update: The Green Track people came again to attend the car for the breakdown service and found a problem with the fittings of the pump (diesel was apparently leaking from one of the four pipes where it connects to the pump).
What a coincidence.I noticed the same problem in my safari today and it was serviced by concorde last weekend itself.One of the inlet pipes have a cut and diesel is leaking from there

How much did the Green track people charge you for replacing the pipe?
I am now confused as I have had this peculiar record of getting a new problem in my safari after every service from concorde and would like to try out Green tracks for a change.
Alter_Ego is offline   Reply With Quote
Old 1st August 2010, 20:11   #5
Senior - BHPian
 
aargee's Avatar
 
Join Date: Jan 2010
Location: KATN
Posts: 4,694
Thanked: 2,115 Times
Default

@Suman - If you car has completed all the warranty services, then its time to move away from T.A.S.S. This has been the case with any T.A.S.S, be it Bangalore or Chennai. How about giving it to Carnation's for next service? They should be taking every service more seriously.
aargee is offline   Reply With Quote
Old 1st August 2010, 21:53   #6
BHPian
 
sumannandy's Avatar
 
Join Date: Nov 2009
Location: Bangalore
Posts: 690
Thanked: 208 Times
Default

Quote:
Originally Posted by aargee View Post
@Suman - If you car has completed all the warranty services, then its time to move away from T.A.S.S. This has been the case with any T.A.S.S, be it Bangalore or Chennai. How about giving it to Carnation's for next service? They should be taking every service more seriously.
Carnation is pretty far from my place, Concorde is closer. May be its time for a change.

I was pretty impressed with the service quality of Concorde a couple of years back. But the service quality now is very bad.

Quote:
Originally Posted by Alter_Ego View Post
What a coincidence.I noticed the same problem in my safari today and it was serviced by concorde last weekend itself.One of the inlet pipes have a cut and diesel is leaking from there

How much did the Green track people charge you for replacing the pipe?
I am now confused as I have had this peculiar record of getting a new problem in my safari after every service from concorde and would like to try out Green tracks for a change.
Well Green Track attended the breakdown call, so it was FREE of cost.

I have already registered a complaint with the toll free number. They might do the job for FREE, but they cannot ever pay for the hassles.

8123390183

Last edited by sumannandy : 1st August 2010 at 21:56.
sumannandy is offline   Reply With Quote
Old 1st August 2010, 23:17   #7
Senior - BHPian
 
pranavt's Avatar
 
Join Date: May 2008
Location: Mumbai
Posts: 1,628
Thanked: 272 Times
Default

Leaking diesel won't catch fire at normal temperature.
pranavt is offline   Reply With Quote
Old 2nd August 2010, 09:01   #8
BHPian
 
sumannandy's Avatar
 
Join Date: Nov 2009
Location: Bangalore
Posts: 690
Thanked: 208 Times
Default

Diesel is leaking again today morning.

It seems that everyday they are fixing the problem and it is reappearing again in the morning.

Please help me to fix the issue. What could be possible problems? Also I would appreciate any contact at Concorde/Tata Motors.
sumannandy is offline   Reply With Quote
Old 2nd August 2010, 09:18   #9
BHPian
 
Join Date: Jan 2008
Location: Bangalore
Posts: 865
Thanked: 35 Times
Default

Don't ever go to Concorde Hosur road for any service other than buying and washing, they are awful and sometimes dangerous to your car!
zaks is offline   Reply With Quote
Old 2nd August 2010, 09:35   #10
BHPian
 
bnzjon's Avatar
 
Join Date: Jul 2009
Location: Dubai
Posts: 836
Thanked: 124 Times
Default

I had a similar issue with Concorde Chennai the very next day of my 2nd service with them. The coolant hose pipe came off and all the coolant leaked. Luckily, i noticed it before taking the car out.

The pipe was not fixed properly after checking for ac cooling etc.

Concorde immediately rushed to the spot and rectified the issue but the fact remains that adequate care is not taken during servicing.
bnzjon is offline   Reply With Quote
Old 2nd August 2010, 09:40   #11
Senior - BHPian
 
aargee's Avatar
 
Join Date: Jan 2010
Location: KATN
Posts: 4,694
Thanked: 2,115 Times
Default

Quote:
Originally Posted by sumannandy View Post
Carnation is pretty far from my place, Concorde is closer. May be its time for a change.
Suman, I'm sure Carnation does a free pick up & drop. Also, they have Mr.Khattar's email published all over carnation's service. So, even if they goof up, you can write to Mr.Khattar directly. From my experience, when he was with Maruti, I can assure that, he's a person who takes customer's complaints very seriously, be it ECU or the mud flap.

So it is not that Carnation does not make mistakes, but, that you can always reach up to the top easily compared to Concorde.
aargee is offline   Reply With Quote
Old 3rd August 2010, 16:39   #12
BHPian
 
sumannandy's Avatar
 
Join Date: Nov 2009
Location: Bangalore
Posts: 690
Thanked: 208 Times
Default

Finally Concorde picked up the car yesterday and dropped it back after changing a washer. There is no diesel leakage any more.

I was actually happy with Tata feedback mechanism. All you need to do is complain against the service center during the feedback call or by calling the toll free number, if you are not satisfied. The dealer promptly calls you and sends their person to fix/pick up the vehicle and drop.

If only they were little bit more careful on details, it would have been a great experience.

I did not have a good experience with Bosch service center. For opening the grill and refitting, they charged 150. Got it done at Castrol, they charged 50. Also I am not very confident in the way other service centers handle the car during servicing.

heard that the service centers are using mobil now for oil change.

Last edited by sumannandy : 3rd August 2010 at 16:41.
sumannandy is offline   Reply With Quote
Old 4th August 2010, 09:27   #13
BHPian
 
sumannandy's Avatar
 
Join Date: Nov 2009
Location: Bangalore
Posts: 690
Thanked: 208 Times
Default

Diesel is leaking again.

So everyday they are trying to fix the problem and it is back again next day morning.

Even Tata Motors Pune is frustrated with Concorde. I am talking to a guy called Prashant everyday morning and he is also irritated with the carelessness of the dealer.

I think they really don't have a clue on why diesel is leaking.

They will check the car again today.
sumannandy is offline   Reply With Quote
Old 4th August 2010, 10:10   #14
Senior - BHPian
 
aargee's Avatar
 
Join Date: Jan 2010
Location: KATN
Posts: 4,694
Thanked: 2,115 Times
Default

@Suman, just think about this, everytime they do a free pick up & drop, its your money on the fuel (unless they reimburse). If your vehicle is under warranty, then you don't have a choice, but if it doesn't, its not worth the pain you're taking. Just find some independent car workshop. My thought goes like, this is not your primary job, but if concorde cannot do their primary job properly, then they're not wothy enough to be trusted again. My point - pls don't waste your precious time.
aargee is offline   Reply With Quote
Old 4th August 2010, 20:50   #15
BHPian
 
sumannandy's Avatar
 
Join Date: Nov 2009
Location: Bangalore
Posts: 690
Thanked: 208 Times
Default

Quote:
Originally Posted by aargee View Post
@Suman, just think about this, everytime they do a free pick up & drop, its your money on the fuel (unless they reimburse). If your vehicle is under warranty, then you don't have a choice, but if it doesn't, its not worth the pain you're taking. Just find some independent car workshop. My thought goes like, this is not your primary job, but if concorde cannot do their primary job properly, then they're not wothy enough to be trusted again. My point - pls don't waste your precious time.

Can't agree more with you. In fact I told Concorde that I do not have enough time to follow up every morning, so they should better take care of everything.

I am also not comfortable in the way the driver drives the car. He asked me to drop him to a nearby bus stop. On the way he said he drives very fast since he has to pick up and/or drop 7-8 cars per day. I don't think he bothers to care for bumps etc.

Also, seems like he used the wiper in dry windscreen. There are marks of dry wipe all over. My windshield is new, so hopefully the marks will be gone.

I will try Carnation for the next oil change.
sumannandy is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer Service @ Concorde Motors, Chennai cnaganathan Indian Car Dealerships 37 30th January 2013 19:28
Need help with concorde motors service problem ajeeshonly Indian Car Dealerships 20 10th February 2011 19:17
Took delivery of a USED Xenon from Tata Concorde Motors, Bangalore. EDIT: Now settled memo45_m Indian Car Dealerships 112 19th August 2009 16:15
Concorde Motors - Mysore Road: Pleasant Experience kdadi Indian Car Dealerships 10 7th June 2007 19:28
great forum, great people and great cars... tadukuttan Introduce yourself 8 19th June 2006 10:52


All times are GMT +5.5. The time now is 14:29.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks