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Old 29th August 2010, 19:26   #61
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Pathetic to say the least!
First, they deliver a defective car, then unable to fix the issue and when customer enquires about it, they've the audacity to round up & assault the Customer!
If I was the dealer proprietor, would have sacked all the Sales staff involved in the assault, apologised to the customer & either delivered a new car or refunded the entire money!

I find it absurd reading some posts blaming Tata-Fiat for this entire episode!
Just because one dealer has rogue sales staff, does it mean the entire brand is crap?
Some posts suggesting to buy a Jap cars? Is the Jap brand & dealers from heaven?
There is one thread on this forum on how a Maruti dealer in Bangalore attacked & assaulted a customer just because he met with a accident during a Test drive! Enough said...

Last edited by finneyp : 29th August 2010 at 19:28.
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Old 29th August 2010, 19:45   #62
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Quote:
Originally Posted by finneyp View Post
Pathetic to say the least!
I find it absurd reading some posts blaming Tata-Fiat for this entire episode!
Just because one dealer has rogue sales staff, does it mean the entire brand is crap?
Some posts suggesting to buy a Jap cars? Is the Jap brand & dealers from heaven?
There is one thread on this forum on how a Maruti dealer in Bangalore attacked & assaulted a customer just because he met with a accident during a Test drive! Enough said...
I know many who are satisfied with the Tata - Fiat Cars. However my limited experience is slightly different. I visited a number of dealers recently on the lookout for a new car. My personal (limited one time) experience is that TATA - FIAT dealership was the most un-professional among the lot (another dealership has come up now, but have no idea about the same).

If trust is lost, everything is lost. How do we buy a product from a dealer whom we cannot trust? Just think that we need to go to dealer with spy cameras and should record all conversations.

I own a Maruti car.

Last edited by specialist1968 : 29th August 2010 at 19:54.
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Old 29th August 2010, 19:45   #63
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There is something seriously wrong with the dealership.

When a vehicle is registered, some kind of registration (either temp or proper) is done. When they take the car back, and offer refund, they need to foot the bill for registration + taxes + insurance.

When the dealer agrees to accept this loss, they have obviously done something seriously wrong - like trying to palm off an accident repaired car. (pulling left - probably a stone hit / former TD mule etc).
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Old 29th August 2010, 21:30   #64
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Originally Posted by manikjeet View Post
I have decide to get my money back asap i.e. tomorrow morning and my Dad is a lawyer and my Granddad is retire High court Judge, so the dealer can't even think of even keeping our money.

As for my next car i am booking a VW Polo TDI tomorrow only
Good on the decision to get the money back. And nice alternate choice.

Apart from that, I hope you got are taking legal action against them for them getting physical. With your fathers and gran's profile, I am sure you know what to do.
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Old 29th August 2010, 21:41   #65
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Sad to hear about your experience.

Just to add, JOSHI also has dealerships for HONDA, HYUNDAI and MERCEDES for Chandigarh. Hyundai is for Mohali, Punjab. And it had dealership for MARUTI also but MARUTI got complaints about them and the canceled their dealership.
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Old 29th August 2010, 21:45   #66
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Do you have the Car's VIN Detail ? It should not end up with another unsuspecting customer.
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Old 29th August 2010, 22:12   #67
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Quote:
Originally Posted by finneyp View Post
I find it absurd reading some posts blaming Tata-Fiat for this entire episode!
Just because one dealer has rogue sales staff, does it mean the entire brand is crap?
I may be wrong but I beg to differ on this point. I am not at all saying that the brand is crap (especially when I am going ahead to purchase a car from the same stable in few days), but at least fiat could have intervened here and have apologized and made it it up to the customer in whatever way possible. They could have asked the dealer to do the same, when they have the power to control their dealers.

The dealer is the interface between Fiat and the customer, and the wrongs done by the dealer represent the brand as well. If fiat chooses to keep silent about this, that means they are not bothered and they do not care. One who does a crime and one who lets it happen inspite of having the power to stop/rectify it are to be blamed equally.

Especially so, after it was revealed by fiat representative when the customer called, that they were already aware of the case and this thread.
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Old 29th August 2010, 22:25   #68
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Quote:
Originally Posted by SilkDrive View Post
but at least fiat could have intervened here and have apologized and made it it up to the customer in whatever way possible. They could have asked the dealer to do the same, when they have the power to control their dealers.
How do you know Fiat has not intervened on this matter?

As soon as such issues are reported to Fiat, they immediately get the details & takes necessary action against the errant dealer & staff!
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Old 29th August 2010, 22:44   #69
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Hmmmmm... true, we will have to wait for Manikjeets update on this front.

But i would say that the intervention is really effective if Fiat manages to do whatever it takes to convince the concerned customer to purchase the same car from some other dealer, and assures him that he would have a hassle free and peaceful ownership.

If Manikjeet moves to some other brand now, all his acquaintances will later know that he had to change his decision because of some issues, and I wonder how many of them would think about what fiat had done about it. Would any of them consider a Fiat with this experience of their friend?

Like I said earlier, I may be wrong with my observation, and apologies for that, but this is what i feel. Fiat, please do sow the market that you care to win back the concerned customers patronage.
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Old 29th August 2010, 23:03   #70
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Quote:
Originally Posted by finneyp View Post
I find it absurd reading some posts blaming Tata-Fiat for this entire episode!
Just because one dealer has rogue sales staff, does it mean the entire brand is crap?
I am one of those who posted against Fiat India.

Answers to your some of valid points are in below posts.

Quote:
Originally Posted by StarVegabond View Post
5. The brands involved need to be careful in selecting their business partners, distributors/dealers, service centers and their end staff. Brand Values should get translated into experience for the consumer. Such negative publicity is not good for the growth of the brand and the company in the short/medium term. More such incidences can really harm the brand/comapny.
Quote:
Originally Posted by BaCkSeAtDrIVeR View Post
There is something seriously wrong with the dealership.
Quote:
Originally Posted by SilkDrive View Post
I am not at all saying that the brand is crap
The dealer is the interface between Fiat and the customer, and the wrongs done by the dealer represent the brand as well.
I hope, you got the point.
No one says that Fiat is crap but one do not expect such type of treatment from dealer of Fiat or any company.

For further Fiat and Tata story, please read Fiat chennai and Tata Goa threads which are currently below this thread in Indian car dealership section.

Last edited by ASHISHPALLOD : 29th August 2010 at 23:11.
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Old 29th August 2010, 23:22   #71
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This is no way to treat a customer.
You should sue the dealer for mental agony and displeasure caused to you and take back the whole money.
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Old 29th August 2010, 23:39   #72
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I won't comment until I see the final outcome.

But its another nail in Fiatata's coffin. As if they were doing any favour... A defective car, then an assault when the customer raises an issue which is his fundamental right for a defect free product having spent his had earned money.

A message to all car buyers: Kindly do a thorough team bhp checklisted PDI before signing that document.

And to manikjeet, take your money back and get rid of them. And say Tata to fiat. There is not just two (vista/ punto) but six other diesel hatchback options out there. You have choices, so kindly make the right choice this time.
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Old 30th August 2010, 08:17   #73
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I feel the dealer committed a big mistake roughing up a customer, no two things about it but one thing I have to observe- Did you, going by your post, verbally abuse the dealer disproportionate to the trouble with your car? Because no dealer/businessmen in India is going to take it if a customer however esteemed come and start shouting/screaming in front of other customers. Some can take a grave offense at that. In other words was your outrage more than so called reasonable in those circumstances?

But take a refund since the relationship is now sour.
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Old 30th August 2010, 10:13   #74
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First get the money refunded from the dealer. Then dont let the dealer go without taking legal action against them. Do not let that sales person breathe so easy again. He should lose his job for what he has done.

As always Team-bhp has made most of manufacturers have their eyes wide open and see whats happening around. 3 Cheers!!!
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Old 30th August 2010, 10:50   #75
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@ manikjeet
Did you get the money back yet? Please make sure you document everything and sue them. That will teach them a lesson and I hope there won't be any other customer who will go through this kind of an experience. Maybe Fiat can train their customer service / sales people to behave with the customers and to access the situation and have a professional attitude towards their customers.

Good luck with everything!

Cheers!
-Z
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