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Old 31st October 2010, 15:36   #1
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Default Parsoli Motors, BMW Dealership, Ahmedabad

It's been a while since I have had an interaction with a nice luxury car dealership in Ahmedabad, considering the previous Mercedes-Benz dealership was terminated for a new dealer who continues to run it with his Honda philosophy and rarely do you come across an owner who is so deeply involved into the running of the dealership and will always come out of his cabin to greet a customer no matter what class of car you are buying.

That gentleman is Mr.Talha, the owner and MB of Parsoli Motors, who is not only a nice human but also a very modest and down to earth person, I would say if humans have to be rated on a scale of 1 to 10 with 10 being the most ethical, then Mr.Talha sure would come at 10. I have known him for over 2 years now and at various car launches interacted with him but due to my past experience with Mercedes-Benz I never felt ready to take the plunge into the luxury car yet, but last week all went good and I will focus on the dealership in this post.

Since Mr.Talha comes from a non-automotive background, it is a good thing and that way you are not left into the hands of someone who has an attitude of a Maruti or a Hindustan Motors dealership. I have always seen him as an active person and every time you walk into the showroom you will always see him interacting with a client.

Sales,

The staff is all new, reason being 2 of the oldest sales managers quit recently and yes I agree the staff have a lot of learning to do, not only do they lack knowledge about BMW's and their services, they also have very little in terms of communication skills, but I believe Mr.Talha will in time take care of this but on a positive side, none of the staff members will try to mislead you or be oversmart to a point where you get annoyed, if there is something they do not know, they will get back to you on it later rather then give you wrong information which I think is quite common at dealerships here.

Service,

While I personally do not have any experience with their service division, I know lot of family members and friends who do, and till date no one has had a single complain. While this perhaps is due to the fact that BMW's are a lot more reliable then their German rivals, but overall they do attend to you in a very professional and co-ordial manner. The Service Manager Mr.Faizal Munshi is an ex Porsche employee in Dubai and it shows in terms of his knowledge, speech and attitude which I believe again sets a benchmark in terms of staff in the city.

Handling of your cars,

They have some of the nicest drivers in town, some which are from the previous Mercedes-Benz dealer and since their workship is right next to our office I frequently see both the BMW and Mercedes-Benz cars being driven and trust me the BMW's are always being driven by care and when you see Mercedes-Benz they are always being ripped and which itself I have bought to the notice of the Mercedes-Benz dealer but then I think little can be done assuming they do share some of their staff with their Honda dealership.

Positives,

+ The owners and their commitment.
+ Service Manager.
+ Handling of cars, new and old.
+ Promptness at delivery.
+ Down to earth sales staff who will not interrupt your test drive with their baseless talks.

Negatives,

- Sales Manager and Assistant Sales manager.
- RTO agent has very little knowledge and I think they should get someone with more experience.

Conclusion,

If only the Sales staff gets better acquainted with the products and communication I think this is one of the finest luxury car dealerships in this country and not just in Ahmedabad, and if anyone has to buy a BMW do try get in touch with Mr.Talha directly and experience how ethically and nice certain dealerships in todays times are.

Disclaimer, I am not associated with BMW India or Parsoli motors in any way.
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Old 10th January 2018, 22:37   #2
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Default Re: Parsoli Motors, BMW Dealership, Ahmedabad

I need help. My BMW showed up a message for change of Brake Fluid in Jan 2018. So I contacted the Parsoli Motors Ahmedabad service center. To my utter surprise the number I used to book appointments on was coming switched off. I tried for 2 days constantly but no luck. The google listing of the workshop was showing permanently shut! Its still showing so! I had barely six month ago got my 10k service done with oil change etc. They even invited me to take a look at their under-construction shortly to open sales and service workshop in my city with other fellow BMW owners. Anyways, I managed to call their showroom at Ahmedabad and the lady gave me a new mobile number and the persons name to book the appointment. So I called the number and the gentleman on the other side started asking me weird questions i.e. what the service was for etc. I got curious and I asked me why is the old service appointment number switched off along with the other RMs numbers? Upon much coaxing he confessed that Parsoli Motors is having some legal issues with BMW and hence they will be only be able to provide with consumables service and not any parts or guarantee/warranty services! I was shocked. This came up without any head up either from Parsoli Motors nor BMW India. Now I had called BMW helpline when I couldn't get through to Parsoli Motors for the service appointment and the call center guy said try after some time! Now Parsoli is the only appointed sales and service dealer for BMW for entire Gujarat. This is a huge disappointment BMW owners Gujarat and I don't know what BMW has to offer as an alternative to this situation. Can anyone confirm the current status of BMW sales and service in Gujarat via Parsoli Motors? Something was fishy anyways in the past as Parsoli was constructing a new center in my city since last 4 years and I was relieved that I will soon have a home based service center instead of sending the car to Ahmedabad every time but now I dunno. I have trusted FNG who is up to the mark in servicing BMWs with genuine parts but one wonders what is BMW upto? And how can they not communicate with this current owners about the situation. Any advice and or news would be welcomed. Thanks in advance.
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Old 15th January 2018, 23:15   #3
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Default Re: Parsoli Motors, BMW Dealership, Ahmedabad

Parsoli motors is no longer an official dealership of BMW and they are in the process of setting up a new dealership. I had got my car serviced once at Parsoli and hence my number was in their database. I got a call from BMW 2 days back and they asked me if I have visited Parsoli in the past or planning to do so in future and politely told me that they are no longer associated with Parsoli and are sorry for the inconvenience.
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Old 16th January 2018, 11:11   #4
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Default Re: Parsoli Motors, BMW Dealership, Ahmedabad

Gallops Motors is setting up a BMW workshop in the next few weeks.

They conducted a service camp for BMW cars last week at their old GM workshop. This GM workshop will be outfitted with all new equipment and be upgraded to service BMW cars.

As of now, you can contact Gallops Motors and they will help you out. I hope.
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