Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Loans & Insurance

Thread Tools Search this Thread
Old 8th October 2015, 13:18   #1
Senior - BHPian
ghodlur's Avatar
Join Date: Sep 2009
Location: Thane
Posts: 5,041
Thanked: 2,086 Times
Smile Liberty Videocon: Online insurance claim lodging & processing, via their App

Now this I think is segment first and quite innovative too.

A lesser known player in Motor Insurance Liberty Videocon has introduced Tab-based Claims Surveyor App to enable technology-aided claims processing services. Titled "LiVclaims" surveyor app the Insurer has tried to do away with the errors and delays in the claim processing thereby reducing time and cost. The Surveyor can login into the app and check the claims assigned to him online and post survey would be able to process the claims and upload the pics of the claims on the spot instead of travelling to garage and office to upload the relevant documents. The assessment will be done online from any location of surveyor's presence, sent to garage and insured from handheld Tabs. The photos and requisite documents will be uploaded in the system online and the claims will be closed on the Tabs.

This will reduce the below:
A conventional claims processing model involves steps such as surveyor appointment, surveys at garages, manual assessments by the garage and surveyors, surveyor's approval to certain parts, claim approval and final discharge of claims payments. In this process, not only crucial initial days are lost, but it also entails into a huge time lag between actual accident time and claim processing, making the whole process lengthy
The app has been pilot tested for six months and during the testing phase they were able to process 80% of claims online.

The average time of claims processing on the Tabs has been almost two hours per claim (verses six hours earlier) and the average settlement lead time has reduced almost by half a day
More details in the link.
ghodlur is offline   (2) Thanks Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Insurance claim? Pay a little extra and retain your No-Claim Bonus! parrys Indian Car Loans & Insurance 12 1st November 2017 19:11
2014 Jeep Cherokee Unveiled (Jeep Liberty replacement) chevelle The International Automotive Scene 30 24th February 2014 20:10
Insurance Claim with Maruti Insurance through MSM Chennai! ForeRunner Indian Car Loans & Insurance 10 18th September 2011 12:01
Need route/lodging/restaurant info for trip to Kumbakonam/Thanjavur/Trichy & nearby sathya_nars Route / Travel Queries 12 24th June 2009 09:52

All times are GMT +5.5. The time now is 20:41.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks