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Old 20th February 2017, 11:07   #16
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Default Re: Reviews of Coverfox Insurance?

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Originally Posted by drmohitg View Post

Why didn't you get the full refund when there were errors from their side? How much money did they deduct and on what grounds? Please share so that we all are better prepared to deal with this.
I am sorry. I seem to have missed your query. The insurance quote was around 1500 or so and I got back around 200-300 or so less. I am sorry as I dont remember the exact numbers for now. I will try to see if I have those numbers and get back. I did not go to argue with them again as I really did not have time to again go through the entire ordeal

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Originally Posted by rambo1o1 View Post
I used coverfox since they were significantly cheaper than the Oriental insurance agent who couldn't match the quote for a loyal 20 years customer. :-)
I have always heard, read and been told by many that, for any company, its cheaper to retain an existing customer than find a new one. Looks like these laws are in for a change
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Old 13th March 2017, 20:13   #17
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Default Re: Reviews of Coverfox Insurance?

I recently had the misfortune of a breakdown for a silly reason. When I called the Tata dealer to ask for assistance, I was told that they don't have a recovery vehicle nearby so I would have to wait for several hours. Also, a 4km tow would have cost me 1500.

At that point, I remembered having roadside assistance offered complimentary by Coverfox, included with the insurance. To their credit, Coverfox organised a tow truck quickly and at no cost to me. They organised a conference call with the tow truck driver to ensure that everything was clear.

I hadn't expected to need roadside assistance but as it turned​ out, it saved me both time and money - It's insurance after all!

I'm pleased at the response I got from Coverfox and I'm considering asking them first for a quote when I purchase a new car.
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Old 17th March 2017, 18:53   #18
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Default Re: Reviews of Coverfox Insurance?

I was comparing insurance prices for my scooty today and found that coverfox was quoting as much compared to other websites like turtlemint or policybazaar.

I ended buying the policy from turtlemint just to give it a try.

I had some confusions while buying the policy and opted for a call back. The call back was prompt and the adviser knew what she was talking about. Overall a good experience.

If things go fine, I am planning to renew my car insurance from turtlemint as well.
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Old 20th April 2017, 18:51   #19
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Default Re: Reviews of Coverfox Insurance?

Please point out any errors,. This is my first post. Thank you.

Tried to renew by buying a policy for my 2012 Skoda Rapid. Reached coverfox which offered a Rs. 10300/- renewal since from April 1 third party premiums were rising while all else were offering for at least Rs. 15,500/- Three clicks later, I bought it and that bright and flashu Skoda Rapid 1.5 had an Engine capacity for 1498cc. Somewhere along the way they shaved a 100cc off my engine. When this lacunae was pointed out (immediately) I might add, they promised to revert in 4 days (all in writing/ email).

On April 4, they finally asked me to cough another extra Rs. 7300/- (Via phone) else, there is nothing they can do (might I add the lowest IDV ever). I went ahead and bought another Policy from Universal Sompo, via policy bazar, asking them for a clear refund.

April 20, 2017, thus far, they have Allegedly refunded my amount from Bharati AXA. MY Bank has never received it and they want "As requested share the bank statement (Till Date) will get it cross checked with the Insurance company." from their representative Keagan.

Worst Company ever. Would recommend you never buy from these folk. Why would I share my bank statement with any random third party on an email? I really don't understand them or Bharti AXA.
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Old 21st April 2017, 12:01   #20
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Default Re: Reviews of Coverfox Insurance?

I never thought much of CoverFox. Initially when they launched they were everywhere and I went to check their quotes out of curiosity. Soon I realized that they are much like other insurance aggregators. You ask for A they will offer you B and try to justify that as well. Quotes were also much higher than what you could get elsewhere. This I checked again after a year (during another car insurance renewal). Result was the same. And that was a quiet burial to the CoverFox idea for me.

Cut to the chase, it is now 2017. My insurance falls due soon and on top of that I don't have the luxury to wait and watch as I know the moment April starts the quotes will go up by a big margin, thanks to IRDA and it's crazy pricing for the TPC. Unfortunately everything that I see either looks higher than what it should be or else the IDV is ridiculously low to make the premium look low! Somewhere around 29th March I had almost decided to renew my policy with the existing insurer as I did not see any point in shifting by then. Then suddenly I remembered CoverFox once again after all this time. Did not have much hope but still wanted to check once. And surprisingly they provided me a quote which had a premium that was almost 1500 rupees less than my current insurer at an IDV that was much closer to what I would have expected it to be.

The funny part is that CoverFox insurance is from HDFC Ergo and when earlier I had checked with them directly, through brokers as well as from their website the quote was far higher (much higher than even my current insurer). So it was a good experience this time with CoverFox.
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Old 21st April 2017, 13:06   #21
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Smile Re: Reviews of Coverfox Insurance?

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Originally Posted by Zappo View Post
So it was a good experience this time with CoverFox.
Did you check the T&C or the policy document issued by Coverfox. They promise you moon but actually they mean the Mumbai roads in monsoon.

During my car's Insurance renewal, I had checked out the quotes on coverfox and had asked them to mail me the breakup with Policy document. The add on covers wordings were different than that seen on the Insurance co official website. When I had pointed out the same to them, they said they are yet to receive the updated details.
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Old 21st April 2017, 13:45   #22
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Default Re: Reviews of Coverfox Insurance?

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Originally Posted by ghodlur View Post
Did you check the T&C or the policy document issued by Coverfox. They promise you moon but actually they mean the Mumbai roads in monsoon.

During my car's Insurance renewal, I had checked out the quotes on coverfox and had asked them to mail me the breakup with Policy document. The add on covers wordings were different than that seen on the Insurance co official website. When I had pointed out the same to them, they said they are yet to receive the updated details.
Pretty much standard HDFC Ergo policy (I have had their policy on and off several times, so I know). I don't see any difference. Neither did I see any outlandish promises on the CoverFox website. Yes, they sent me a separate page with a dedicated number to call in case ever I need RSA. This is apparently complimentary. I never knew this so it was a nice little surprise!
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