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Old 23rd November 2016, 17:51   #1
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Default ICICI Lombard: Mobile self-inspection for policy renewal

ICICI Lombard has launched a new ‘Mobile Self Inspection’ feature in its Insure app that allows customers to self-inspect their car for renewing its lapsed insurance policy. This new feature has been introduced in an attempt to reduce the time taken for the process of policy renewal.

Traditionally, policy renewal requires a mandatory inspection of the vehicle, which can cause unwanted delay in the process. The insurer has now eradicated the need for a physical inspection by providing the new 'Mobile Self Inspection' feature.

Using this new feature on the company's app, a customer needs to first pay the policy renewal fee online. Once the payment is made, the app prompts the user to upload a self-inspection video. The customer needs to record a video showing the vehicle's engine and chassis number and then do a walkaround of the car as prompted. Other details required to be recorded in the self-inspection video include the odometer reading, engine start sound, underbody and a close-up of any damage on the car.

The company recommends that customers using this feature record the video in broad daylight with a phone that has a camera resolution of 3 MP or more and a fast internet connection.

Once the video is submitted for approval, ICICI Lombard will check all details and generate the updated policy within a few hours.

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Last edited by dZired : 23rd November 2016 at 17:53.
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Old 23rd November 2016, 18:09   #2
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Default Re: ICICI Lombard: Mobile self-inspection for policy renewal

Quite an innovative way of cutting down their operational costs: maintaining an agent workforce, their travel to the customer residence and so on.

Strange that you have to pay first before the inspection; shouldn't they be deciding the premium depending on the condition of the car.

Would they reject to provide a policy, or increase the premium once the inspection is carried out?
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Old 24th November 2016, 08:59   #3
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Default Re: ICICI Lombard: Mobile self-inspection for policy renewal

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Originally Posted by libranof1987 View Post

Strange that you have to pay first before the inspection; shouldn't they be deciding the premium depending on the condition of the car.
Precisely. Will there be any option of refund if customer does not wish to go ahead or a increase in premium. There might be issues in capturing the "engine start sound", as mobile phones are known to work "erroneous" wonders. But nevertheless, a good step forward to minimize the operational costs.
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Old 24th November 2016, 09:39   #4
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Default Re: ICICI Lombard: Mobile self-inspection for policy renewal

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Originally Posted by libranof1987 View Post
Would they reject to provide a policy, or increase the premium once the inspection is carried out?
Given their track record of rejecting claims for all sort of silly reasons, I wonder why they would bother rejecting a policy. They might consider increasing the premium though!
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Old 24th November 2016, 09:43   #5
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Default Re: ICICI Lombard: Mobile self-inspection for policy renewal

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Originally Posted by dZired View Post
ICICI Lombard has launched a new ‘Mobile Self Inspection’ feature in its Insure app that allows customers to self-inspect their car for renewing its lapsed insurance policy.
Basically transferring the work from their field operator to the customer .

The last time I bought a pre-owned car, it had to go through this mandatory physical check for transfer of insurance. The dude who came took pics & uploaded them via the insurance company's smartphone app.

I do agree that the premium should be paid after the self-inspection is approved, not before.
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