Please help me with Alto repair problems - Team-BHP

sabret00the · 6th September 2007, 18:55

My car(ALTO xFun) was sent for repairs of damages after an accident to Maruti Authorised Service Station M/S AutoKraft,RIC Industrial Estates,Kolkata which has a cashless facility with my Insurance Company (Cholamandalam)...among other parts the OEM body decals were damaged too...since day 1 I've been maintaining to the Service Station in-charge,that I will need them to change the decals as well...they kept the car with them for about 2 weeks as certain parts were not available but they still didnt get the stickers...the most outrageous thing is that they even got the car final surveyed by the surveyor and sent the final bill to the surveyor without intimating me that the car has been completed without the stickers...today evening I called up the service center to know the status of the car and then they told me casually that the stickers have not been replaced...even then they didnt tell me that they had completed the final bill...I called the surveyor and asked him to hold the report for atleast one day as the stickers were ommitted from the final bill without telling me...I'am feeling so furious and helpless at this moment...the reason why I got a maruti is so that I never have problems with spares and service...I think that idea has been defeated so badly...I think the service center in-charge has been taking this issue extremely lightly...can someone please help me.

I've been given only 2 day's time by the Suveyor before he submits the final report...so please help me urgently

Note:Mods if this is not the correct section then kindly move the thread to the correct section

kpzen · 6th September 2007, 23:01

Unavailability of those special accessories in limited edition vehicles is a common problem people face after buying them ...
But i doubt the billing process which was done.
The best thing u can do is not to take the delivery of the car unless the stickers are passed in the claim and u should have a word with the higher authorities @ Autokraft.

varunroy · 7th September 2007, 16:39

Hi Sabret,

Don't worry, just write to your Insurance Company and tell them that the cost of stickers has been overlooked by the repairs/surveyor. If the cost is not much just ignore it as there's going to be a 50% depreciation on the the stickers anyway. Ask the Repairers to give you a suplementry estimate which could be endorsed by the surveyor.

Don't worry,be happy

So long....

6th September 2007, 18:55	#1 (permalink)
sabret00the BHPian Join Date: Mar 2006 Location: Calcutta Posts: 382 View My Garage Infractions: 0/1 (4)	Please help me with Alto repair problems My car(ALTO xFun) was sent for repairs of damages after an accident to Maruti Authorised Service Station M/S AutoKraft,RIC Industrial Estates,Kolkata which has a cashless facility with my Insurance Company (Cholamandalam)...among other parts the OEM body decals were damaged too...since day 1 I've been maintaining to the Service Station in-charge,that I will need them to change the decals as well...they kept the car with them for about 2 weeks as certain parts were not available but they still didnt get the stickers...the most outrageous thing is that they even got the car final surveyed by the surveyor and sent the final bill to the surveyor without intimating me that the car has been completed without the stickers...today evening I called up the service center to know the status of the car and then they told me casually that the stickers have not been replaced...even then they didnt tell me that they had completed the final bill...I called the surveyor and asked him to hold the report for atleast one day as the stickers were ommitted from the final bill without telling me...I'am feeling so furious and helpless at this moment...the reason why I got a maruti is so that I never have problems with spares and service...I think that idea has been defeated so badly...I think the service center in-charge has been taking this issue extremely lightly...can someone please help me. I've been given only 2 day's time by the Suveyor before he submits the final report...so please help me urgently Note:Mods if this is not the correct section then kindly move the thread to the correct section __________________ ________________ 2003 Kinetic GF170 Laser Sport Edition 2007 Bajaj Pulsar 180 DTSi 2007 Suzuki ALTO xFun ________________ Last edited by sabret00the : 6th September 2007 at 19:02.

6th September 2007, 23:01	#2 (permalink)
kpzen Senior - BHPian Join Date: Oct 2004 Location: !!Himalayas.!! Dunno where? Posts: 3,363 View My Garage	Unavailability of those special accessories in limited edition vehicles is a common problem people face after buying them ... But i doubt the billing process which was done. The best thing u can do is not to take the delivery of the car unless the stickers are passed in the claim and u should have a word with the higher authorities @ Autokraft. __________________ Prajesh - << will be offline till August >> A true friend is someone who says nice things behind your back...

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7th September 2007, 16:39	#3 (permalink)
varunroy BHPian Join Date: Oct 2005 Location: Bangalore Posts: 346	Hi Sabret, Don't worry, just write to your Insurance Company and tell them that the cost of stickers has been overlooked by the repairs/surveyor. If the cost is not much just ignore it as there's going to be a 50% depreciation on the the stickers anyway. Ask the Repairers to give you a suplementry estimate which could be endorsed by the surveyor. Don't worry,be happy So long....