Go Back   Team-BHP > BHP India > Team-BHP Reviews > Indian Car Loans & Insurance

Thread Tools Search this Thread
Old 15th June 2009, 22:17   #106
Join Date: Jun 2009
Location: Lucknow
Posts: 171
Thanked: 13 Times

Originally Posted by ThE_DoN View Post

Does anyone have any alternate numbers for calling Maruti HQ in Mumbai/Maharashtra ??

Try one of these numbers for Maruti Mumbai office.These are different from the one mentioned on their website.I just hope these work.(Got them from the MTNL website)

Maruti Udyog Ltd.
602 Madhava Bandra-Kurla Complex Bandra(E)-51

rishab.k is offline   Reply With Quote
Old 15th June 2009, 23:37   #107
Join Date: Dec 2006
Location: Bangalore
Posts: 409
Thanked: 109 Times

Please take it up to Consumer court. Even denial of response will be denial of service, which both the insurence company and maruti will be held responsible.

The damage can be either because of accident or manufacturing defect. This needs to be sorted between insurance compony and Maruti, either way you need not pay.
Don't waste time, please approach the consumer court.

OT : Never go with Royal Sundram Insurence, after nearly 8 years health insurance with them, they refused to pay for hospitalization due to food poising, fortuntely I had another cover so went through.

manjubp is offline   Reply With Quote
Old 16th June 2009, 13:49   #108
ThE_DoN's Avatar
Join Date: Jun 2005
Location: Mumbai
Posts: 121
Thanked: Once
Exclamation Got in touch with Maruti; Royal Sundaram further delays giving official word

Well managed to get through Maruti. I spoke to Mr. Sandip Nikam who is incharge for customer care fro Spectra Thane (and otherwise too i suppose).

He will be visiting Spectra tomorrow morning to check the vehicle. I will ensure i get his judgment in writing as to the official statement of Maruti as to what really happened.

Royal Sundaram refuses to reply till today. No e-mail/letter from them regarding their denial of claim.
ThE_DoN is offline   Reply With Quote
Old 16th June 2009, 13:57   #109
Join Date: Jan 2007
Location: Shillong
Posts: 925
Thanked: 83 Times

Have you contacted the IRDA? They are the regulators for Insurance companies in India. They have an ombudsman department which has powers like the banking ombudsman. They did help me once in 2005 to get justice when Oriental Insurance was delaying my claim for reasons best known to them. If an insurance company is delaying your claim, or throwing up tantrums, you can contact the IRDA and they take action. When I contacted the IRDA, I was personally paid a visit within a week by the insurance company's manager here who brought my claim check with him. Highly recommended.

Last edited by SumitB : 16th June 2009 at 13:59.
SumitB is offline   Reply With Quote
Old 16th June 2009, 22:49   #110
Senior - BHPian
aaggoswami's Avatar
Join Date: May 2007
Location: Vadodara
Posts: 4,675
Thanked: 1,426 Times

Originally Posted by ThE_DoN View Post
1) Such a damage is not possible in such a short time. He said he spoke to his panel and they all were unsure if such damage could be caused due to oil sump damage.

2) He kept hinting that the car was driven after the hit.
I asked him as to why there is no damage to the valves & piston.
To this he said that you are lucky for that and that the engine must have stopped the moment the cam broke thus preventing damage !!
I told him this is just not possible.
Even if the engine would have been running for 1 second with that broken cam it would have caused internal damage to the cam head. To this he again had no answer !!

3) there is no visible damage to the bearings and there should always be some damage. To this I just that this proves my point even further that I did not drive my car after the hit. He carefully avoided this point by telling me he will call me back. He did call back but avoided any further talk on the cam bearings issue.

4) I told him Spectra is ready to give in writing that they believe this incident is possible. TO this he his like what will Spectra know in all this !!! If Maruti Authorized Service Centre is not knowledgeable enough to know about this tat who is??

5) In the end I simply asked him according to him what caused the cam to broke. TO this he said that he does not know what caused it to break, But they cannot pass this claim.
1) Simply call him and ask him if he is blind or not. The photographs prove that you have not driven the car after the accident.

2) I think this guy is not aware of what is crankshaft, camshaft, pistons, valves, connecting rods. I can guess from this arguments that he is not having any technical background. Ask him to buy a Sunny from scrap and start working on that engine. Its a good engine to open and learn. Its a small capacity two stroke motor, nice to learn basics. Forget camshaft, first he need to see what a cylinder is. I am shocked at the response he has given you.

3) When he called back again, were his argument different ? Something is surely fishy here.

4) How will Spectra motor know all this ? Again I am now sure he has never opened any engine to see what parts it has. I am even sure that he will never open the hood to even have a look at what engine is.

5) Why ? They must give a reason for not passing the claim. And even after Spectra Motors is ready to give them details about accident in written, still they are not ready to accept ?

I am sorry for some parts of this post, but I am able to sense your frustration here.
Call again, tell him you are INFORMING that its his duty to tell and discuss the following facts :

a) There has to be a precise reason given to you for not passing the claim.
b) Explanation on how he believes cam broke.
c) Explanation and discussion on bearings. He cannot run away. You do not have insurance policy just for fun.

If the above points are not discussed, and answers are not given to you in satisfactory manner, you are going against him to higher authorities, even Media.

I believe he is trying to cover up something fishy, can be something like dealer placed a faulty part in your engine and he is trying to cover this up.

Last edited by aaggoswami : 16th June 2009 at 22:56.
aaggoswami is offline   Reply With Quote
Old 18th June 2009, 15:30   #111
Join Date: Jul 2008
Location: Chennai
Posts: 274
Thanked: 40 Times

@The_DON, Any new Developments in the past 2 days? Did Sandip from Maruti keep up his promise?
cnaganathan is offline   Reply With Quote
Old 30th June 2009, 08:45   #112
Senior - BHPian
rjvora_2000's Avatar
Join Date: Mar 2008
Location: Mumbai/Mulund
Posts: 1,656
Thanked: 41 Times

@The_DON Did we received anything in writing from insurance company?
rjvora_2000 is offline   Reply With Quote
Old 2nd July 2009, 18:15   #113
Join Date: Aug 2006
Location: chennai
Posts: 308
Thanked: 110 Times

I just came across this thread. I would like to mention few points.
As a DOHC engine the one row of the cam arrangement E-I, E-I arrangement (E-exhaust. I-inlet) so as on the opposite sides to nullify vibrations. The cam driver shaft is sheared right after cylinder 1 so only one Inlet and exhaust works on cyl 1. Engine wont run so knocking from engine is simply absurd.There is no lucky kinda concept here. If it runs Valves will bend and atleast 1 piston will take beating.
From the design of any engines loss of oil pressure is one of the major criteria. The engine should run for atleast 5 mins. This is the criteria for crank shaft.
Cam shaft will retail oil due to the cup design of the block, so loss of pressure is not a big deal.
Coming to the issue there is no evidence of seizure or glazing. Also the sheared cam has one loading point or bearing point. so if the cam moves against the tappet the soft aluminum will deform. Check the clearance of the 3 cam shaft holder. This will give the fair idea. If there is no change in the clearance rest assured the part has been changed.
vijaycool is offline   Reply With Quote
Old 8th July 2009, 21:15   #114
Team-BHP Support
Jaggu's Avatar
Join Date: May 2004
Location: Bangalore
Posts: 17,748
Thanked: 7,466 Times

Whats the update on this one? Is the car ready, did you get any response from insurance company?
Jaggu is offline   Reply With Quote
Old 12th July 2009, 23:24   #115
Join Date: Oct 2007
Location: Bangalore
Posts: 308
Thanked: 179 Times

Any updates from Maruti or Royal Sundaram?
Holyghost is offline   Reply With Quote
Old 20th July 2009, 05:36   #116
Join Date: Nov 2006
Location: Bombay
Posts: 70
Thanked: 22 Times

Hi Don , its been a while since your last update. Hope you got justice . please give us the latest update as it would help current as well as potential royal sundaram customers.
spookey is offline   Reply With Quote
Old 20th July 2009, 17:50   #117
Senior - BHPian
rjvora_2000's Avatar
Join Date: Mar 2008
Location: Mumbai/Mulund
Posts: 1,656
Thanked: 41 Times

I had a chat with The_DON and unfortunately he received a letter that insurance company will not pay his claim.
rjvora_2000 is offline   Reply With Quote
Old 28th July 2009, 14:17   #118
athalaga's Avatar
Join Date: Jul 2009
Location: Bangalore
Posts: 112
Thanked: 17 Times

Sorry to hear that what is your next POA, do let us know.
athalaga is offline   Reply With Quote
Old 28th July 2009, 15:05   #119
Senior - BHPian
Join Date: Sep 2007
Location: New Delhi
Posts: 3,083
Thanked: 252 Times

Originally Posted by rjvora_2000 View Post
I had a chat with The_DON and unfortunately he received a letter that insurance company will not pay his claim.
Now let's not get into another Manufacturer bashing session!
It's just Indians being typically kind to one another!
anupmathur is offline   Reply With Quote
Old 28th July 2009, 17:27   #120
Join Date: Aug 2007
Location: Pune
Posts: 224
Thanked: 9 Times

Its sad story. I read all posts. I also hit stone in 2000 when I used to drive M 800. It was M 800 euro II with 5 speed MPFI engine, 2000 model.
In my case, there was a pole which was half cut few inches from ground, I drove car over it and parked. When I came back from meeting, I realized there is lot of oil around car. I called Sai Service, they suggested to drive car in 1st gear if possible, to their workshop which was 3 kms away. I drove the car to workshop, they found gear box leak. It took 3 weeks to get all parts from Delhi as car was a new launch. They provided another car till this one get ready at no charge. Sai had tie up with insurance, I did not pay single rupee. I found Sai service guys sorting these issues very easily.
mrkanitkar is offline   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Insurance claim? Pay a little extra and retain your No-Claim Bonus! parrys Indian Car Loans & Insurance 12 1st November 2017 19:11
My Experience with Royal Sundaram Insurance (Total Loss Case) Jignesh Indian Car Loans & Insurance 12 24th September 2012 14:22
Insurance Claim with Maruti Insurance through MSM Chennai! ForeRunner Indian Car Loans & Insurance 10 18th September 2011 12:01
ICICI insurance claim being denied due to FFE & Stickers. EDIT : Now resolved saintsinner Indian Car Loans & Insurance 75 15th January 2010 15:58
Royal Sundaram giving 40% discount on insurance sanchits Indian Car Loans & Insurance 41 18th December 2008 16:08

All times are GMT +5.5. The time now is 02:45.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks