My experience with Bajaj Allianz insurance.

[sabsubs]

Hi,

I own a Honda unicorn bike. My insurance was about to expire on 15th of September and I wanted to renew it. I went to their website https://www.bajajallianz.com/. I was happy to see that they have an option of renewing insurance online. So I went on to renew it and provided all the necessary information’s and also provided my credit card number. However some error was thrown at the end of the transaction but the amount has been deducted from my credit card.

I got in touch with my bank and confirmed and confirmed that the amount has been deducted. I sent out an email to their customer support and also called them up on their toll free number but both attempts failed because they just write a cooked up response and do the same on the phone. Also I sent them a screenshot of the transaction to their customer support email id but I get the same cooked up response stating that "We sincerely apologies for the inconvenience caused to you while using our on-line services...... blah blah....". It’s been almost 4 days since I am trying to get my insurance from bajaj allianz but I keep getting the same response from them. I don’t want to take my bike out because if something happens then I might end up in trouble.

Guys, please tell me how do I go from here. Anybody had a similar experience when renewing the insurance online, if yes then how did you get your insurance in the end? When you didn't get the insurance then did they credit the money back to your credit card?

Please do not go for bajaj allianz insurance for you vehicles. They have the worst customer support that I have dealt with.

MODS: Please post this in the appropriate forum if you feel that this thread isn’t in the right place.

[nevertouchme]

Originally Posted by sabsubs

Please do not go for bajaj allianz insurance for you vehicles. They have the worst customer support that I have dealt with.

I am sorry for the problems that you have faced with them.

But, For the past 5+ years, I have my health cover for my family with them and 2+ years my bike is insured with them.

There were more than 6 instances I had to utilize their services in the past and i would give a 9/10 for their services.

[Rudra Sen]

Originally Posted by sabsubs

Please do not go for bajaj allianz insurance for you vehicles. They have the worst customer support that I have dealt with.

I think you're thinking too much. Call them tomorrow and see what happens. It's not yet time to think that they've conned you.

BTW, do you have their previous plastic call card with all details?

[subscrive]

Dont worry. Check the cc statement. It would be fine.
This occured many times with me. Money is shown to be debited and again credited nullifying the mistake.

[hondafanboy]

Don't panic sabsubs. Glitches during the online transaction is something that we cannot avoid. Based on the business requirement , call center folks will always have limited information with them to share with the customers.

Ask for escalation and take it from there. I am very satisfied with the Bajaj Alianz's services.

[amoghchaphalkar]

sabsubs : dont panic. This kind of issues do happen during electronic transactions.

PM me your insurance policy details (the policy number etc) and I will ask a Bajaj Allianz person to get in touch with you. I have some contacts there.

[amohit]

Last year, exactly the same thing happened with me...only worse, because I reaqlized it after 4 failed attempts :(

For 3 months nothing worked, then I got hold of the CEO's email id, and sent the whole mail chain to him, cc to customer care..stating that they can consider that amount of 650/- which they have wrongfully charged me as my contribution to there bottom line.
5 days, I had it back in my account.

However, I will suggest you wait for atleast 21 working days as this is the norm to get the money refunded in your account.

On the other hand, I am surprised that they still haven't bothered to fix this problem in there website. May be its actually contributing to there bottom line!

Regards,

[deepak_ms]

i also faced the same problem when i was renewing my honda Dio insurance. i received the policy after almost a month ie after lot of mails sent and calls made to there head office which is in puna.

try mailing Swati.Vyavahare at bajajallianz.co.in, after i spoke to her things started moving fast

[sabsubs]

Originally Posted by Rudra Sen

I think you're thinking too much. Call them tomorrow and see what happens. It's not yet time to think that they've conned you.

BTW, do you have their previous plastic call card with all details?

Actually I am not thinking too much. But I made a mistake by not approaching them directly in their branch office and opted to renew it online.

I do not have any plastic card. Do they provide any plastic card? They usually give me a printed copy of the insurance and thats it. Please let me know if I need to ask for the plastic card as well.

Originally Posted by hondafanboy

Don't panic sabsubs. Glitches during the online transaction is something that we cannot avoid. Based on the business requirement , call center folks will always have limited information with them to share with the customers.

Ask for escalation and take it from there. I am very satisfied with the Bajaj Alianz's services.

Yes I do agree that glitches do happen when we are transacting online but when customer starts reporting these glitches then the concerned team should look into these glitches and rectify the problem. Here the issue is that the auth code is received from the bank stating that the sufficient money is available in my credit card. And the very next day the money gets debited so there is no problem in the payment gateway but bajaj allianz has got some problem with their own website. So they need to rectify these kind of problems.

Originally Posted by amoghchaphalkar

sabsubs : dont panic. This kind of issues do happen during electronic transactions.

PM me your insurance policy details (the policy number etc) and I will ask a Bajaj Allianz person to get in touch with you. I have some contacts there.

Thanks mate, I will PM you with my policy number & details.

[sabsubs]

Update on the bike insurance that I renewed online on 12th September:

I got a call on Friday from Bajaj Alliance and they told me that I will be receiving the soft copy within 24 hours. I thought that I might get it on Tuesday (since Monday being an holiday) or if it gets delayed then I thought that I might get it by Wednesday. But as usual they say that I will receive a call back from them when I got in touch with their customer support.

I think this might take a long time to get resolved.