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Old 6th July 2012, 07:19   #46
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

Quote:
Originally Posted by Safin View Post
I tried registering several time but always ended up with this. Anyone else facing the same problem

Attachment 951728
Yesterday I was facing the 'VIN number and name do not match ' issue.
I gave it a go today and got the same error as yours.
I believe these to be initial teething problems.
One mistake IMO Hyundai might have made is that (AFAIK) they did not beta test the application within a control group of customers.

Launched : Full-feature Service Website for Hyundai Car Owners-clipboard01.jpg
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Old 6th July 2012, 08:00   #47
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

I tried registering but got frustrated after two attempts trying to do so. The website was consistently throwing up database errors and refusing. At first I thought it was because I was using the Chrome browser, but then tried also IE but with no success. I gave up after trying another time. Hopefully someone is monitoring performance of the website and correct this. It hurts Hyundai's professionalism when things like this happen because it exposes the testing levels before releasing to the public.
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Old 7th July 2012, 00:12   #48
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

A great initiative indeed, kudos to Hyundai.

About the accidental repair thingy, I have a hunch that Hyundai probably left this out deliberately. I mean, the owner might be sceptical of "officially registering" his / her car as accidental. All a (potential) buyer needs to do is type in the VIN and voila, its all there in black and white. And then nothing stops him / her from turning a minor bumper repair job into "chasis damage" and what not.

Me thinks, this will not see the light of the day. Would be ultra transparent and great to have though.

Quote:
Originally Posted by wildon View Post
Here is my car's service history page screen shot.
8k + for the last service? Routine stuff or some extras?

Last edited by Urban_Nomad : 7th July 2012 at 00:15.
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Old 7th July 2012, 01:42   #49
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

The database errors have been handled i guess but now I'm getting the following error
Quote:
Name on Registration certificate, VIN number and owner type do not match for vehicle1 or vehicle has been registered using same details.
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Old 7th July 2012, 07:38   #50
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

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Originally Posted by Urban_Nomad View Post
8k + for the last service? Routine stuff or some extras?
Detailed break up of expenses occurred given here in my ownership thread

Last edited by wildon : 7th July 2012 at 07:49.
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Old 7th July 2012, 11:58   #51
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

The website still has bugs needing to be ironed out. I too keep getting the same error message:
Quote:
Name on Registration certificate, VIN number and owner type do not match for vehicle1 or vehicle has been registered using same details.
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Old 7th July 2012, 12:28   #52
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

Facing the same error as being faced by others, upon submitiing the details it says -
Quote:
Name on Registration certificate, VIN number and owner type do not match for vehicle1 or vehicle has been registered using same details.
Was trying to register my January 2012 purchased i10 1.2.
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Old 7th July 2012, 16:47   #53
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

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Originally Posted by anoop.mathew View Post
I am the second owner of my Santro, and I cannot register the car on the site. The error I get is that name, owner type (1st, 2nd etc.), registration and VIN do not match. I even tried with the first owner's name and still it doesn't accept it!
Same thing happening to me. I did send an email on the customer care id, but no reply so far.
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Old 7th July 2012, 19:15   #54
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

I too have faced the same problem as many others, which is the following remark whenever I try to register for the service:

Name on Registration certificate, VIN number and owner type do not match for vehicle1 or vehicle has been registered using same details.

I plan to wait for some time till this issue is resolved by the Hyundai internet team. I'll probably try re-registering for the service after 2-3 weeks.
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Old 7th July 2012, 21:22   #55
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

This is brilliant!! Massive kudos to Hyundai for offering this, complete transparency at its best! I haven't even seen this service portal abroad much.
I hope this urges most if not all car makers provide this kind of portal.

Slightly off topic: I have a strong feeling free 2 to 4 year all inclusive service including consumables will soon become a set norm in India in the years to come.
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Old 9th July 2012, 12:02   #56
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

A good initiative on Transparency and Thanks to GTO for sharing.
Tried registering couple of times, with NO luck.

Error message, I get on registration is
"Name on Registration Certificate, VIN number and owner type do not match for vehicle1 or vehicle has been registered using same details"
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Old 9th July 2012, 18:53   #57
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

This is very helpful !

I have 3 Hyundai cars and this will help me plan my services and the expenses as well.
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Old 9th July 2012, 19:02   #58
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

A great initiative indeed, way to go Hyundai. i hope alll the other do notice the website only not the labour charges too and learn from them.
this intiative would help us plan our serivce or remind us of what was changed over the last few services and help us keep a track.
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Old 9th July 2012, 20:50   #59
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

This website earlier showed my service history correctly but since last few days, its not showing anything. Just empty page after I select my car registration details. Hope this is just a temporary software glitch.

But the list of all the labor costs is really helpful in cross checking of the charges levied by the service centers.
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Old 9th July 2012, 20:53   #60
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Default Re: Launched : Full-feature Service Website for Hyundai Car Owners

good work by hyundai. this is what the future of car ownership could be...interactive information that is easy to retrieve anywhere. Other manufacturers should also think of it. Also this could be very useful when buying a Used car..u can get all the service history.

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