Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 1st January 2008, 08:55   #31
BHPian
 
TrueDreamer's Avatar
 
Join Date: Nov 2007
Location: Hyderabad
Posts: 273
Thanked: 7 Times
Default

Great thread Manaa. BTW Manaa if you had written article pertaining to some major problems that you have encountered, kind of customers you have dealt with, in detail as you mentioned, please direct me to it.

Many thanks to CrAzY dRiVeR for bringing this great thread back to life.
TrueDreamer is offline   Reply With Quote
Old 1st January 2008, 12:29   #32
BHPian
 
manaa45's Avatar
 
Join Date: Dec 2004
Location: nerul, navi mum
Posts: 347
Thanked: 11 Times
Default

Quote:
Originally Posted by TrueDreamer View Post
Great thread Manaa. BTW Manaa if you had written article pertaining to some major problems that you have encountered, kind of customers you have dealt with, in detail as you mentioned, please direct me to it.
sorry td but i havent written any article in meantime. may be sometime later
Quote:
Originally Posted by TrueDreamer View Post

Many thanks to CrAzY dRiVeR for bringing this great thread back to life.
many thanks to CD
manaa45 is offline   Reply With Quote
Old 1st January 2008, 13:18   #33
Newbie
 
Join Date: Dec 2007
Location: Bangalore
Posts: 16
Thanked: 0 Times
Default

Great stuff Manaa, gives an insight into the "other side". I for one always enjoyed interacting with the service center folks (Hyundai - I own a Santro). They always have a new thing to teach you provided you ask the right questions.
alli.gator is offline   Reply With Quote
Old 1st January 2008, 13:24   #34
Senior - BHPian
 
hydrashok's Avatar
 
Join Date: Aug 2006
Location: In my Office
Posts: 2,528
Thanked: 14 Times
Default

Nice of you to bump this thread up, Crazy_Driver! I'd not seen this before either
hydrashok is offline   Reply With Quote
Old 1st January 2008, 14:12   #35
Senior - BHPian
 
bottle's Avatar
 
Join Date: Sep 2006
Location: Chennai
Posts: 1,489
Thanked: 133 Times
Default

very insightful look into the other side of the desk nice write up manaa
bottle is offline   Reply With Quote
Old 1st January 2008, 15:30   #36
BHPian
 
Join Date: Nov 2006
Location: Bangalore
Posts: 388
Thanked: 19 Times
Default

Great write-up, Manaa. Thank you, Crazy_driver for bumping this up.
Good way to start the new year!
Jeep is offline   Reply With Quote
Old 1st January 2008, 15:49   #37
Senior - BHPian
 
ram_hyundai's Avatar
 
Join Date: Jun 2006
Location: Calicut ,trisur
Posts: 2,019
Thanked: 48 Times
Default

crazy -good job done in digging it up.wonderfull writeupp.
ram_hyundai is offline   Reply With Quote
Old 1st January 2008, 16:11   #38
BHPian
 
Hemanth's Avatar
 
Join Date: Nov 2006
Location: Mysore
Posts: 193
Thanked: 3 Times
Default

Very good writeup and thanks for the suggestions and precautions to be taken while visiting the showroom.
Hemanth is offline   Reply With Quote
Old 1st January 2008, 16:20   #39
BHPian
 
surajs's Avatar
 
Join Date: Sep 2006
Location: TVM
Posts: 105
Thanked: 15 Times
Default

I missed it too...A very well written report !
Thanks crazy_driver ...
surajs is offline   Reply With Quote
Old 1st January 2008, 23:10   #40
Senior - BHPian
 
pjbiju's Avatar
 
Join Date: Apr 2006
Location: Karamattom, Aluva, Kotagiri, Yercaud, Hospet, Indore, Nashik, Pune (now)
Posts: 1,178
Thanked: 460 Times
Default

Very well written and an honest article. Waiting to read more of your articles.
pjbiju is offline   Reply With Quote
Old 1st January 2008, 23:18   #41
Senior - BHPian
 
kuttapan's Avatar
 
Join Date: May 2007
Location: Melbourne
Posts: 1,155
Thanked: 12 Times
Default

Appreciate the view from the other side. If you can post some more anecdotes from your stint at Maruti, it would be great!
kuttapan is offline   Reply With Quote
Old 3rd January 2008, 11:55   #42
Distinguished - BHPian
 
Join Date: Jul 2007
Location: MUMBAI
Posts: 3,059
Thanked: 4,658 Times
Default

I really enjoyed reading the lady's report of 2006. I was working in the customer care department of a major automobile manufacturer and I believe I have achieved something there. I would like to share some information with you all (I now work in another department of the same company).

The company, it's business, it's distribution channel (read as dealers) etc exist only because of the customer. That said, let's simplify who this "customer" is. He buys the car to use it. The car has to actually work out there on the road "as the customer expects it to work". All other activities and processes are secondary.

The primary goal of customer centricity which all of us keep on running around, trying to achieve is - NOTHING HAPPENS TO THE CAR - EVER - THE CUSTOMER ONLY ADDS FUEL AND DRIVES - THAT'S ALL !

There are 2 extremely important primary tools which you must know and you must use if you want to actually achieve what you just read.

1 ----- GIVE THE CUSTOMER EXACTLY WHAT HE WANTS, AND GIVE IT TO HIM - AGAIN - AND AGAIN - AND AGAIN - AND AGAIN - AND AGAIN -----.

2 ----- KNOW WHAT IS EXACTLY REQUIRED TO BE DONE TO SET HIS CAR RIGHT.

I think I must have set you thinking. Please do revert on how you will achieve this. I will then tell you what I did for 5 years in my job (with 100% success rate - I can humbly but proudly state so today).

Best regards,

Behram Dhabhar
DHABHAR.BEHRAM is offline   Reply With Quote
Old 3rd January 2008, 14:32   #43
GTO
Team-BHP Support
 
GTO's Avatar
 
Join Date: Feb 2004
Location: Bombay
Posts: 47,740
Thanked: 89,250 Times
Default

You betcha you got us thinking! Nothing like learning from the experienced. Please do share your tales with us Mr. Behram. They could equally apply to keeping customers happy in a non-automotive business too!
GTO is offline   Reply With Quote
Old 3rd January 2008, 14:58   #44
BHPian
 
Join Date: Sep 2007
Location: Bangalore
Posts: 119
Thanked: 2 Times
Default

Nice writeup, contained quite a few facts unknown to me. Thanks for sharing.
sreenidhibr is offline   Reply With Quote
Old 3rd January 2008, 17:13   #45
BHPian
 
manaa45's Avatar
 
Join Date: Dec 2004
Location: nerul, navi mum
Posts: 347
Thanked: 11 Times
Default

special thanks to GTO, for, on my request he shifted this thread to "Collection of Best Threads"

i think i will surely help a lot of people.

thanks to all once again

Mansi

Last edited by manaa45 : 3rd January 2008 at 17:14.
manaa45 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Unsatisfied Honda customer due to poor customer service courtesy a dishonest dealer. Wild Phoenix Indian Car Dealerships 38 22nd October 2010 12:04
Dealership STEALS car back from Customer GTO The International Automotive Scene 3 29th July 2006 23:31


All times are GMT +5.5. The time now is 12:33.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks